Inquiry Fee Policy
At Diño's Grillz And Jewelry , we value our time and expertise, as well as the time and commitment of our clients. To maintain fairness and prioritize serious inquiries, we have implemented an Inquiry Fee Policy, which applies to all forms of communication that do not directly result in a sale or booking. Below are the terms and conditions of this policy:
What is an Inquiry Fee?
An inquiry fee, similar to a consultation fee, is a charge applied to cover the time, resources, and expertise dedicated to addressing questions, providing guidance, or offering consultations. Whether through text messages, phone calls, or email correspondence, the inquiry fee ensures we can continue to deliver high-quality services to serious clients.
Fee Structure
The inquiry fee ranges from $15 to $60, depending on the duration and complexity of the conversation:
• $15: Quick questions or brief conversations lasting up to 10 minutes.
• $30: Inquiries requiring 11–20 minutes of consultation or detailed responses.
• $60: In-depth consultations lasting more than 20 minutes or requiring extensive research and detailed explanations.
The exact fee will be communicated to you before billing.
When is the Inquiry Fee Applied?
• Text message conversations involving questions about services, pricing, policies, or other non-sale-related topics.
• Phone calls where time is spent discussing your needs or explaining services but no booking, purchase, or service agreement is made.
• Email inquiries requesting guidance, advice, or clarifications without resulting in a sale.
How Will You Be Billed?
If an inquiry fee applies, you will be billed through one of the following methods:
1. Text Message: A secure link will be sent to your phone for payment.
2. Email: An invoice with payment instructions will be sent to your provided email address.
3. Mail: A paper invoice will be mailed to your address if requested.
Payment Requirements
• The inquiry fee must be paid in full before any further services can be provided.
• If you decide to proceed with a purchase, booking, or service after paying the inquiry fee, the fee may be credited toward your total cost at our discretion.
• Unpaid inquiry fees will result in the termination of communication and services.
Why Do We Charge an Inquiry Fee?
We believe that time is a valuable resource for both parties. Charging an inquiry fee ensures:
• Serious inquiries are prioritized.
• Our time and expertise are respected.
• We can maintain the highest level of service and focus on clients who are committed to moving forward.
Exceptions
• Existing clients with ongoing projects or agreements may be exempt from this fee.
• Situations involving follow-up questions related to a recent purchase or booking are generally not subject to the inquiry fee.
By inquiring about our services, you agree to this policy and understand that the inquiry fee will be billed accordingly if applicable. Thank you for your understanding and cooperation as we strive to provide exceptional service and support.