Here’s an extended and detailed version of the policies for Diño’s Grillz And Jewelry to fully protect your business and provide clarity to your customers:
General Business Policies
1. Refund Policy
We maintain a strict no-refund policy for all purchases unless the item arrives damaged or defective due to an error on our part. To be eligible for a refund, customers must submit a request within 7 days of receiving their item, along with proof of purchase and documentation (photos or videos) showing the defect. Refunds for damaged or defective items will be processed after we review the claim and confirm the issue. Custom and personalized items, including grillz, pendants, or any custom-made jewelry, are strictly non-refundable due to the unique nature of these products.
2. Return and Exchange Policy
Returns or exchanges are allowed for non-customized, unworn, and undamaged items within 14 days of receipt. The returned item must be in its original packaging and include all original documentation. Customers are responsible for all return shipping costs unless the item is defective or the wrong item was sent. If approved, exchanges will only be processed once the returned item has been received and inspected. Custom orders are not eligible for returns or exchanges.
3. Warranty Policy
All Diño’s Grillz And Jewelry products come with a 1-year limited warranty covering manufacturing defects. The warranty does not cover damage caused by accidents, improper care, exposure to chemicals, wear and tear, or lost items. Customers must provide proof of purchase to claim the warranty. For items outside the warranty period, repair services are available at an additional cost.
4. Shipping Policy
Orders are processed within 3–5 business days, with production beginning immediately after all design approvals and full payment. Custom pieces have a longer timeline, typically 14–21 business days. Tuesdays are reserved for social media updates, administrative tasks, and mold fittings, so production will not take place on those days. Domestic shipping usually takes 5–7 business days, while international shipping times vary by region. Delays caused by holidays, customs, or shipping carriers are beyond our control. For custom materials sourced from overseas manufacturers, we adhere to their shipping and holiday schedules.
5. Order Fulfillment Policy
Orders are completed in the order they are received. For custom jewelry, fulfillment starts only after full payment and design approval. Please allow 14–21 business days for custom production. Any delays caused by late payments or failure to approve designs will extend the timeline accordingly.
6. Cancellation Policy
Orders for ready-made items can be canceled within 24 hours of purchase. However, once production begins on custom orders, cancellations are not permitted. Canceled custom orders before production begins will incur a $50 cancellation fee. Additionally, a restocking fee of 30% of the item’s value applies to cover materials and time spent.
7. Privacy Policy
We respect and protect your privacy. The information we collect, including names, addresses, email addresses, and payment details, is solely for the purpose of processing orders and enhancing your shopping experience. We will not share or sell your information to any third party. All sensitive information is securely stored and encrypted.
8. Payment Policy
All orders must be paid in full before shipping. We accept payments through credit cards, PayPal, and other secure online platforms. Payment plans or financing options are available for orders over $1,000, subject to approval and adherence to the payment agreement.
9. Late Payment Policy
For customers on payment plans, late payments will result in a $15 daily late fee. Payments must be made in accordance with the agreed-upon schedule. If payment is not received within 30 days (unless under a financing or “buy now, pay later” program), the order will be canceled, and all payments made will be forfeited.
10. Layaway Policy
We offer a layaway program for orders over $500. A non-refundable deposit of 30% is required to secure the item. Monthly payments are due on the 1st of each month, and the total balance must be paid in full within 90 days. Failure to complete payments on time will result in the cancellation of the order, and the deposit will not be refunded.
Custom Jewelry Policies
11. Design Approval Policy
Custom designs require approval from the customer before production begins. Design approvals must be submitted via email or in writing. Once approved, no further changes can be made unless additional fees are paid.
12. Fitting/Molding Policy
Molding appointments are required for custom grillz and take approximately 30 minutes. A fitting fee of $100–$250 applies, depending on the design’s complexity. Mold kits sent for at-home fittings must be returned within 5 business days with a tracking number. If the mold is not returned within this timeframe, the order will be considered forfeited, and no refunds will be issued.
13. Deposit Policy for Custom Work
A non-refundable deposit of 50% is required before beginning custom work. The remaining balance must be paid before the item is delivered or shipped.
14. Turnaround Time Policy
Turnaround time for custom orders is 14–21 business days after payment and design approval. Any delays caused by late payments, design changes, or customer actions will extend this timeline.
15. Modification Policy
Design modifications are allowed before production begins. Any changes requested after production starts will incur additional fees based on labor and material costs.
16. Design Ownership Policy
All custom designs remain the intellectual property of Diño’s Grillz And Jewelry. Customers may not replicate or reproduce these designs without prior written consent.
17. Rush Order Policy
Rush orders are available for an additional fee of $50–$200, depending on the deadline. Rush orders typically reduce production time by 5–7 business days.
Quality Assurance and Authenticity Policies
18. Material Authenticity Policy
We guarantee the authenticity of all materials used in our jewelry. All diamonds, gold, and other precious metals are ethically sourced. Certifications for diamonds and gemstones are available upon request.
19. Quality Guarantee Policy
We pride ourselves on the quality of our craftsmanship. If an item has a manufacturing defect, we will repair or replace it free of charge within the warranty period.
20. Repair Policy
We offer repair services for both warranty claims and out-of-warranty items. Fees for out-of-warranty repairs vary based on the extent of the damage. Customers are responsible for shipping costs associated with repairs.
Marketing and Branding Policies
21. Copyright/Trademark Policy
All logos, designs, and branding are protected by copyright and trademark laws. Unauthorized use of these assets is strictly prohibited.
22. Content Use Policy
Our photos, logos, and designs may not be used for commercial purposes without explicit permission. Customers may share our content for personal use with proper attribution.
23. Discount and Promotion Policy
Discounts and promotions are valid only during the stated time. Discounts cannot be applied to custom orders unless specified.
24. Social Media Policy
We reserve the right to share customer reviews and photos on our social media platforms, but only with consent. Customers can request the removal of their content at any time.
Customer Service Policies
25. Communication Policy
We strive to respond to all inquiries within 24–48 hours during business days. For urgent matters, please contact us by phone during business hours.
26. Dispute Resolution Policy
Customers are encouraged to contact us directly to resolve disputes. If a resolution cannot be reached, mediation or arbitration will be pursued.
27. Customer Conduct Policy
Abusive or disrespectful behavior toward our staff will not be tolerated. Such behavior may result in the customer being added to a “do-not-service” list, forfeiting their order with no refunds.
28. Appointment Policy
Appointments require a non-refundable booking fee of $100–$250. Late arrivals of 15 minutes or more may result in rescheduling fees of $50.
Legal and Compliance Policies
29. Tax Policy
Sales tax is applied to all orders based on the shipping address. International customers are responsible for customs duties or taxes.
30. Compliance Policy
We strictly adhere to all legal requirements, including labeling, disclosures, and ethical sourcing. Any allegations of non-compliance will be promptly investigated.