GP Practice - Homeless Friendly Contact Details

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Name of establishment
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Practice Details
Name of Practice
Address
Post Code
Phone Number
Email Address
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Address
Street Address
Street Address Line 2
City
County
Post Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
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Angola
Anguilla
Antigua and Barbuda
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Armenia
Aruba
Australia
Austria
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Netherlands
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New Caledonia
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Nigeria
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Philippines
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Poland
Portugal
Puerto Rico
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Russia
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Isle of Man
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Other
Country
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Contact Details
Telephone Number
Email
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Name of person completing this form
First Name
Last Name
Job Role
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Becoming Homeless Friendly

Please read the below information carefully. We have outlined the key steps you, and your organisation, can take to support people experiencing homelessness. A short quiz will then follow for you to test your own learnings. Please complete it in order to receive certification for yourself and/or your organisation. It should not take longer than 15 minutes.

The duty of local authorities regarding people experiencing homelessness and the process for referrals.

A person may be considered homeless if they are street homeless (rough sleeping), sofa surfing, staying at a hostel, a B&B (not on holiday) or in temporary accommodation.

If a person informs you they are homeless or threatened with homelessness, the council (or local authority) have a duty to offer assistance as directed within the Homeless Reduction Act.

You can refer the individual via The Duty To Refer (Homeless Reduction Act), how to refer can be found on the Council's Website within their homeless/housing section and is usually an online form.

Registering a person experiencing homelessness when they are unable to provide an address.

When supporting a person who is homeless, ensure that you ask the person how they would like you to contact them such as phone, text, email or address (this could be a day service support or a friend’s address).

Some people experiencing homelessness have difficulty completing forms. This could be due to English being a second language, difficulty reading and writing or simply not having reading glasses. Always offer to assist a person to complete necessary paperwork.

You can use your organisation as an address for the individual, but please only do this as a last resort if all other options have been exhausted, and be aware that when doing this you need to ensure that you have a way of contacting the person (such as an informal contract stating that they will call in once a week)

Providing flexible assistance

Expecting people to telephone or attend the surgery at a certain time to make an appointment may be extremely difficult for a person who is homeless. - A person that is experiencing homelessness may have experienced traumas which could result in trust issues.

A person may contact you as a last resort. By being flexible and understanding you may be able to start building up a relationship of trust.

Fair access procedures

People experiencing homelessness are often discriminated against when trying to access certain services due to a variety of different factors, including a lack of permanent address, mental health issues, and emotional trauma from living on the streets.

We ask organisations to examine their policies and procedures to ensure that they do not prevent people who are currently homeless from accessing a respectful and inclusive service.

The importance of signposting

Many people living on the streets will not be aware of which organisations are committed to being Homeless Friendly, and therefore open to receiving them

As a result, we ask all organisations subscribing to our pledge to make use of the complementary stickers and materials that we send to them, to let people know that they are welcome inside
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Pledge Questionnaire
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In what circumstance would someone be considered homeless?
Owning a house
Renting an apartment
Staying in a hostel
Having a stable job
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Correct answer

A person is considered homeless if they are staying in temporary accommodation like a hostel, which does not provide long-term stability.
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Correct answer is: C) Staying in a hostel

A person is considered homeless if they are staying in temporary accommodation like a hostel, which does not provide long-term stability.
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Which Act requires local authorities to offer assistance to those who are homeless or threatened with homelessness?
Mental Health Act
Equality Act
Social Welfare Act
Homelessness Reduction Act
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Correct answer is: D) Homelessness Reduction Act

The Homelessness Reduction Act, passed in 2017, mandates local authorities to provide assistance to individuals who a
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Correct answer

The Homelessness Reduction Act, passed in 2017, mandates local authorities to provide assistance to individuals who are homeless or at risk of becoming homeless.
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What is the standard process for referring someone to the local authority for homelessness assistance?
By physically visiting the local council office
By calling a hotline
Through the Duty to Refer (Homeless Reduction Act) via an online form
Through a social worker's intervention
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Correct answer is: C) Through the Duty to Refer (Homeless Reduction Act) via an online form.

Referrals are made through the Duty to Refer process, usually via an online form on the council’s website. There is no requirement to physically visit an office, although many local authorities do offer surgeries should you/the person you are assisting request this option.
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Correct answer

Referrals are made through the Duty to Refer process, usually via an online form on the council’s website. There is no requirement to physically visit an office, although many local authorities do offer surgeries should you/the person you are assisting request this option.
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When supporting a person who is homeless who cannot provide an address, what should you ask them?
To provide a family member's address
For a permanent address
How they would like you to contact them (e.g., phone, text, email, or a friend's address)
To move to a new location
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Correct answer is: C) How they would like you to contact them (e.g., phone, text, email, or a friend's address)

It is important to ask the person how they prefer to be contacted, as they do not have a permanent address and may need to give the details of a person that they trust.
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Correct answer

It is important to ask the person how they prefer to be contacted, as they do not have a permanent address and may need to give the details of a person that they trust.
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Why might a person experiencing homelessness struggle with completing forms?
They may be wary of questions that they don’t understand due to unfamiliar phrases or technical jargon
They may not be familiar with using the technology
They may have difficulty reading and writing, or English may be their second language
All of the above
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Correct answer is: D) All of the above statements are correct

Because of their vulnerability and lack of permanent accommodation, people experiencing homelessness may need greater assistance in completing forms.
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Correct answer

Because of their vulnerability and lack of permanent accommodation, people experiencing homelessness may need greater assistance in completing forms.
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What should you do if a person cannot provide a permanent address?
Ask them to find a new address immediately
Offer to assist with paperwork and use your organisation's address only as a last resort
Do nothing
Refer them to another service that can help
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Correct answer is: B) Offer to assist with paperwork and use your organisation's address only as a last resort.

If an individual cannot provide an address, you can offer assistance and use your organisation’s address only when absolutely necessary, with clear communication about how to contact them.
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Correct answer

If an individual cannot provide an address, you can offer assistance and use your organisation’s address only when absolutely necessary, with clear communication about how to contact them.
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Why is flexibility important when assisting a person who is homeless?
They may be unable to attend appointments or call at a set time due to their situation
They may not want to interact with others
They prefer to handle matters themselves
They may be too busy
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Correct answer is: A) They may be unable to attend appointments or call at a set time due to their situation

Flexibility is key because individuals who are homeless often face unpredictable challenges that make it difficult to adhere to strict schedules.
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Correct answer

Flexibility is key because individuals who are homeless often face unpredictable challenges that make it difficult to adhere to strict schedules.
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What should you keep in mind when offering assistance to a person experiencing homelessness?
They are likely to be very comfortable with the support process
They do not need extra care or consideration
They may have experienced trauma, resulting in trust issues
They will be easy to communicate with
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Correct answer is: C) They may have experienced trauma, resulting in trust issues.

Many individuals experiencing homelessness have faced traumatic experiences, which can lead to trust issues and/or difficulties in accepting help.
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Correct answer

Many individuals experiencing homelessness have faced traumatic experiences, which can lead to trust issues and/or difficulties in accepting help.
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Why might people experiencing homelessness face discrimination when accessing services?
They prefer not to use certain services
They have a criminal background
They are homeless by choice
Due to a lack of permanent address, mental health issues, or emotional trauma from living on the streets
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Correct answer is: D) Due to a lack of permanent address, mental health issues, or emotional trauma from living on the streets.

Living on the streets often brings its own traumas due to poor sleeping conditions, ill health, poor hygiene and lack of stability. As a result, people experiencing homelessness may struggle with mental health issues and addiction.
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Correct answer

Living on the streets often brings its own traumas due to poor sleeping conditions, ill health, poor hygiene and lack of stability. As a result, people experiencing homelessness may struggle with mental health issues and addiction.
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What should organisations do to ensure fair access for people experiencing homelessness?
Ensure their policies and procedures do not prevent homeless individuals from accessing services
Only offer emergency services
Ignore their needs
Make them wait for long periods before receiving assistance
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Correct answer is: A) Ensure their policies and procedures do not prevent homeless individuals from accessing services.

Organisations must review their policies to ensure they are inclusive and respectful, and identify any ways of working that may be a barrier to someone living on the street.
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Correct answer

Organisations must review their policies to ensure they are inclusive and respectful, and identify any ways of working that may be a barrier to someone living on the street.
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Additional questions for medical practices
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Does a person experiencing homelessness need to have an address within your catchment area to receive medical assistance?
Yes, they must have a permanent address within the catchment area
Yes, they must reside within the area for at least six months
No, they do not need to have an address within your area to receive assistance
No, they can only receive emergency care if they are within the catchment area
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Correct answer is: C) No, they do not need to have an address within your area to receive assistance.

A person experiencing homelessness does not need to have a permanent address in your catchment area to receive medical assistance. Healthcare providers are required to offer support regardless of their residential status or location.
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Correct answer

A person experiencing homelessness does not need to have a permanent address in your catchment area to receive medical assistance. Healthcare providers are required to offer support regardless of their residential status or location.
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Does a person experiencing homelessness require personal identification in order to receive medical assistance?
Yes, but you can accept a photographic copy
Yes, and they must have the physical copy with them
No, but your practice will be responsible for verifying their eligibility
No, they do not need identification
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Correct answer is: D) No, they do not need identification to receive medical assistance.

NHS guidance states that even if a patient cannot produce any documentation then practices should accept their registration. There is no requirement to prove identity, address, or any other information in order to register as a patient and medical practices are under no obligation to request such details.
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Correct answer

NHS guidance states that even if a patient cannot produce any documentation then practices should accept their registration. There is no requirement to prove identity, address, or any other information in order to register as a patient and medical practices are under no obligation to request such details.
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Final Steps

1. Further Training

Homeless Friendly can offer face-to-face training for your organisation. If you think it may be necessary, please provide a summary of your request below and a member of our team will be in touch.
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Total %
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Final Steps
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1. Further TrainingHomeless Friendly can offer face-to-face training for your organisation. If you think it may be necessary, please provide a summary of your request below and a member of our team will be in touch.
Summary of your request
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Request:
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2. Voluntary donation programme

We recommend all pledge supporters to make a one-off contribution of £25 so that we can continue our efforts in creating more Homeless Friendly establishments, and getting people the help they need. This is completely voluntary and is not an obligatory part of signing the pledge. 100% of your funds will go towards supporting people experiencing homelessness in healthcare and beyond.
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2. Voluntary donation programmeWe recommend all pledge supporters to make a one-off contribution of £25 so that we can continue our efforts in creating more Homeless Friendly establishments, and getting people the help they need. This is completely voluntary and is not an obligatory part of signing the pledge. 100% of your funds will go towards supporting people experiencing homelessness in healthcare and beyond. Would you like to opt out of the voluntary donation?
Please Select
Please Select
Yes
No
Response
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Would you like to opt out of the voluntary donation?
Yes
No
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Account Name: Homeless Friendly

Account Number: 43478168

Sort Code: 30-90-89.
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3. Keeping in touch

We are keen to remain in contact with our pledge supporters, to keep you up-to-date on our latest activity and advice for being Homeless Friendly.
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Please let us know if we can reach you at the given address
Yes
No
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3. Keeping in touchWe are keen to remain in contact with our pledge supporters, to keep you up-to-date on our latest activity and advice for being Homeless Friendly. Please let us know if we can reach you at the given address
Please Select
Please Select
Yes
No
Response
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4. Any further questions? At Homeless Friendly, we are happy to respond to any questions you have, and welcome suggestions! Please detail them below and a member of our team will get back to you.
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4. Any further questions? At Homeless Friendly, we are happy to respond to any questions you have, and welcome suggestions! Please detail them below and a member of our team will get back to you.
Further Questions
Should be Empty: