At KX Yorkville, we are committed to providing a safe, professional, and high-quality experience for all clients and members. To ensure transparency and mutual understanding, we require all participants to carefully review and acknowledge the following policies. By engaging in our services, you agree to the terms outlined below.
1. Privacy Policy
At our Health Facility, we are dedicated to safeguarding the privacy of our clients and members. This privacy policy outlines the personal information we collect, how we use it, and the measures we employ to protect it.
Please read and review our Privacy Policy in full before proceeding.
2. Terms of Service
By participating at any service at our Health Facility, you faithfully agree to agree to our Terms of Service. Please read and review our Terms of Service.
2b. Credit Card Authorization
Automatic Payment for Programs: For programs paid in installments, the agreed-upon amount will be automatically charged to the credit card on file on the scheduled billing date.
Sales Transactions: Any sales transactions made with KX will be charged to the credit card on file unless alternative payment arrangements have been made.
Security and Confidentiality: All credit card information provided to KX will be securely stored and encrypted to ensure confidentiality, in compliance with industry standards and regulations.
Authorization: By providing your credit card information to KX, you authorize us to charge the card on file for the purposes outlined in this policy.
Updating Card Information: It is the responsibility of the client to ensure that the credit card information on file is accurate and up to date. Please inform us promptly of any changes or updates to your card details.
Notification of Charges: Clients will receive notification of any charges made to their credit card on file, including details of the transaction and the amount charged.
2c. Cancellation Policy
To maintain the efficiency of our services and to honor the commitments of our practitioners, we enforce a 24-hour cancellation policy. We kindly ask that you notify us of any appointment cancellations at least 24 hours in advance. Failure to provide adequate notice may result in a charge equivalent to the session fee.
Credit Card Requirement: We require a credit card on file prior to booking any appointments. This ensures that we can uphold our cancellation policy effectively and secure the practitioner's time for your appointment.
2d. Liability Waiver
Engaging in physical exercise and activities at our facility involves inherent risks, including the potential for serious bodily injury, illness, or even death. By participating, you acknowledge and accept these risks and assume full responsibility for any injury or illness that may occur as a result of your participation.
Furthermore, you acknowledge that our facility and its employees cannot be held responsible for any injuries or illnesses that may arise from your involvement in physical exercise and activities on our premises. We strongly advise consulting with a healthcare professional before commencing any exercise program and following their guidance regarding your health requirements.
Additionally, our facility does not accept liability for any personal property that may be lost, stolen, or damaged while on our premises. We recommend taking appropriate measures to secure all personal belongings and valuables.
By participating in physical exercise and activities at our facility, you confirm that you have carefully read and fully understood this disclaimer. You voluntarily accept the inherent risks associated with such activities and agree to release and indemnify the facility and its employees from any and all liability arising from your participation.
Nutritional Advice Disclaimer: Any nutritional advice provided is for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Individual dietary needs vary, and we strongly recommend consulting with a healthcare professional before making any dietary or exercise-related changes. KX assumes no responsibility for any adverse effects that may result from the use of this information.
3. Nature of Services
3a. What to Expect
Our Exercise Coaching Sessions, including Functional Movement Assessments and Initial Osteopath Assessments, involve a combination of hands-on assessments, movement evaluations, and discussions of potential treatment options.
Clothing: We recommend wearing comfortable, gym-appropriate clothing that allows full mobility. Ideally, wear attire that exposes areas of discomfort to facilitate assessment, but the primary concern is unrestricted movement.
Hands-On Assessment: These sessions include a physical assessment to evaluate movement patterns, restrictions, and areas requiring treatment. Before performing any hands-on treatment, we will explain the process and expected outcomes.
Metabolic Analysis: If included in your session, the initial metabolic analysis involves physical contact to measure 14 hormonal skinfold sites. This is necessary for accurate analysis.
3b. Consent & Health Documentation
Withdrawal of Consent: You have the right to rescind consent for physical contact at any time during the session.
Health Documents: If applicable, please bring any relevant medical documents (e.g., MRI scans, X-ray results) to support your assessment.
By attending an Exercise Coaching or Osteopath Assessment session, you acknowledge and agree to the above terms. If you have any concerns, please discuss them with your practitioner before proceeding.