Contract and Disclosures
Do NOT GHOST
If you decide to not follow through with your pet memorial, that is okay! Stuff happens. But Ghosting will affect future eligibility. My time is valuable, just as yours isš¤ Please just use open communication.
Storage and Communication
ā¢Clients receive 30 days of free storage after notification that their pet is complete and ready for return.
After the 30-day period, a $5 per day storage fee will apply until the remaining balance is paid and shipping or pickup is arranged.
Due to limited workspace and multiple ongoing commissions, clients are expected to complete payment and arrange your pet's return promptly after notification.
If you require additional time, please communicate this in advance.
Abandoned Orders
Please fill out your application when you are confident you have the time to communicate in a timely manner. I Have a zero tolerance for flakey clients & expect a response within 24 hours of application approval.Ā If you have a specific date in mind to pay your deposit, that is totally fine, just communicate this to me once your application is approved. If you chose not to move forward, please communicate this to me so I can close out your application.
Ā During the process, If there is no response for 30 consecutive days following notifications or updates from myself, despite multiple reminders, or if communication ceases entirely, the pet will be resold to recover costs, and the deposit will be void and non-refundable. I have zero tolerance to ghosting.
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Refund Policy
Deposits are non-refundable. Once deposit is paid, I start buying supplies I need. Even if you have not sent your pet to me yet, assume i have started prepping and buying supplies for when they arrive.Ā Once preservation begins, the process cannot be reversed. If you are unsatisfied with the final result, no refund will be issued. If you fail to pay the remainder balanceĀ your pet will be resold to recover costs.
I provide detailed communication and progress updates throughout the process, allowing time for feedback before completion.
If your pet is lost in transit BEFOREĀ it reaches me, your deposit will be fully refunded, as this is outside of our control. Willingly backing out of a commission is not a reason for a refund & will be denied.
Expectations and Materials
I do not claim to produce perfect work. All memorials are handcrafted with care, but results may vary due to the nature of organic materials (the animal).Ā
Please review my portfolio via my website and Instagram before submitting a request, and understand that natural variations in preservation outcomes are to be expected. If your pet had any illness (sometimes hidden illnesses) this can effect bone delicacy or porosity & may respond poorly to processing, deteriorating the bones. If your pet was on any antibiotics or medications, there is a chance of them having stained bones (often neon-like yellow) that usually can not be removed. Common medications include Tetracyclines: doxycycline or oxytetracycline. These can bind to the calcium in their bones and fluoresce them permanently.Ā
Timeline
The preservation process for full body skeletons typically takes six to twelve months for proper completion. But depending on size, can be longer. This is not a quick or easy service.
This timeline does not include waiting periods if other clients are ahead of you. This is just an estimate & could be completed sooner/longer. I pride myself in communicating and updating clients regularly.
Your patience is appreciated as I prioritize quality and detail in every project.
Shipping Policy
Shipping will not be cheap when sending frozen items. Please keep in mind the expenses to have a memorial done.Ā Shipping to and from the studio is the responsibility of the client and is not included in the original preservation quote.
I am not liable for lost or damaged mail.
Shipping your pet to me:
Apologies if this seems abrupt but I've now had a fewĀ clients disregard my instructions: You MUST SHIP ON MONDAY ONLY, & you MUST chose overnight shipping. Mondays are the only days that frozen packages don't get delayed in my experience. If you disregard instructions and your package is delayed, I am not responsible for your pet being left outside and decaying. Please, ONLY ship on MONDAYS.Ā It is unfair for me to have to work on an animal for months while smelling strong odors of rot and decay. It is non-hygeinic and extremely unpleasant. Please be considerate. Rotten or decaying animals will be rejected and sent back from now on, & deposit will not be refunded OR if you insist on proceeding with my services, a +$200 decay fee will apply.Rest assured, if you follow my instructions & ship overnight your animal will arrive just fine. I will not fault you if it is a mail carrier mistake - but in my experiences it has been sender error. There is NO RUSH to ship me your pet. If you have paid your deposit, but need to save for shipping costs & wait to ship, that is %100 acceptable, your deposit secures your place in line and you have time to arrange for shipping.
Please line the box with left-over styrofoam, or put your petĀ in a styrofoam ice chest, inlude A LOT of icepacks, then put that in a shipping box. Pets should have multiple ice packs to ensure best delivery condition. Overnight shipping isĀ required from now on.Ā Only ship your pet once it is frozen solid(typically takes 48-72 hours to freeze). If you have a small or delicate animal, it is best to place your pet in a Tupperware with paper towels as cushion to prevent ice packs from breaking any bones. All pets need to be sealed in a bag or Tupperware with paper towels or newspaper inside to prevent hazardous leaking in transit.
Shipping your completed memorial back to you:
I will package your memorial, weigh the package, and purchase your shipping label. All shipments include insurance, tracking, and a signature requirement upon delivery to protect your memorial, along with double boxing each memorial with excess padding. All shipping fees are the buyer's responsibility. This policy is non-negotiable. Please monitor tracking and ensure someone is available to sign for the package upon delivery. Expect shipping fee to be added toĀ your final payment.Ā
Ā I am not financially or legally responsible for lost or damaged mail.Ā I have NEVERĀ had a memorial get lost or arrive damaged due to the protocols I set in place but that being said, I am not Amazon, so youāll be solely responsible for handling claims with the postal office yourself if needed.
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