Q: How does the automatic billing process work?
A: Your credit card will be captured today and stored securely. Your credit card on file will be charged when you have a balance owing on your account or for a non-covered service.
Q: How will I know how much you are going to charge me?
A: You will be informed prior to charging you for any services.
Q: What if I need to dispute my bill?
A: We will always work with you to resolve any issues. We generally do not issue refunds, unless we have made a billing error.
Q: Will I receive a statement or receipt for the charges automatically billed to my card?
A: Not automatically. You can at any time contact us to have an account itemization emailed to you.
Q: Is my credit card secure?
A: Yes, we do not store your sensitive credit card information in our office. Keeping your card on file, offsite, in an encrypted payment gateway actual enhances security because it reduces exposure at each visit.