Platinum Membership Agreement -Fernwood Gregory Hills

Your Platinum Membership gives you access to these amazing inclusions!

• Access to unlimited Group Fitness Classes
• Gym Floor Access
• Access to unlimited Reformer Pilates 
• Access to unlimited FIIT30 Flexi  
• 1x Weekly Sauna Session* (The session must be used in the week or this will be expired, unused sessions in the fortnight do not accumulate over time. Please note that the 2x Sauna sessions are automatically added to your account each fortnight according to the direct debit cycle. These sessions will need to be booked in the fortnight otherwise they will be forfeited).

 Please refer below for our policies regarding class bookings and cancellations. 

1. Cooling off period: 48 hours from signing agreement - $50 admin fee applies

2. Membership Cancellation: YOUR MEMBERSHIP IS ONGOING AND WILL ONLY STOP WHEN YOU NOTIFY US TO CANCEL IN WRITING. THIS IS AN ONGOING MEMBERSHIP AGREEMENT. THE AGREEMENT WILL CONTINUE UNTIL EITHER YOU OR US TERMINATE IT IN THE WAY DESCRIBED IN THIS AGREEMENT. IF AN AUTOMATIC DEBIT ARRANGEMENT IS IN PLACE, MEMBERSHIP FEES WILL CONTINUE TO BE DEBITED FROM YOUR CREDIT CARD OR BANK ACCOUNT UNTIL YOU OR YOUR FERNWOOD HOME CLUB CANCEL THE ARRANGEMENT BY NOTIFYING YOUR BANK OR CREDIT PROVIDER. IF YOU TERMINATE THE AGREEMENT OR STOP THE AUTOMATIC DEBIT ARRANGEMENT IN A MENNER NOT DESCRIBED IN THE AGREEMENT, THEN YOU WILL BE LIABLE FOR DAMAGES FOR BREACH OF CONTRACT.

If you need to cancel you must provide us written notice of the cancellation. please email gregoryhills@fernwoodfitness.com.au. YOU WILL NEED TO PROVIDE US WITH ONE MONTH NOTICE (2 FORTNIGHTLY DIRECT DEBITS) and cancellation fee (if applicable). 

 

CANCELLATION TERMS:

12 month ongoing - $200 cancellation fee + 2 direct debit notices

18 month ongoing - $300 cancellation fee + 2 direct debit notices

Flexi - 2 direct debit notices

 

3. Deferral: You will be charged a freeze fee of $5.00 per week for each freeze as outlined in your Membership Fees & Charges. Please be aware that this is a pro-rated amount and will adjust your direct debit amount accordingly, depending on what date your freeze starts in line with your scheduled direct debit days. Must provide written notice of deferral. The period of the hold extends your minimum end term. If you have an active instalment plan this cannot be put on hold and debit along with your deferral.

 

4. Rejection fee: $15 (please ensure to have funds the night before the debit date to avoid a rejection fee. Please refer to our direct debit calendar).

 

5. DOWNGRADE FEE: $100 applies when downgrading to standard gym membership (APPLIES TO REFORMER PILATES MEMBERSHIPS, FIIT30 MEMBERSHIPS & PLATINUM MEMBERSHIPS - E.G. IF YOU DECIDE TO DOWNGRADE FROM A 12 MONTH REFORMER MEMBERSHIP TO A STANDARD 12 MONTH MEMBERSHIP THE DOWNGRADE FEE APPLIES. PLEASE NOTE THIS WILL START A WHOLE NEW MEMBERSHIP AGREEMENT AND MINIMUM END TERM)

 

6. Thrid party debt collection: $100

7. Replacement 24/7 access key: $49

8. Transfer of membership fee to non-member: $90

9. HERE AT FERNWOOD FITNESS GREGORY HILLS WE DO NOT TOLERATE THE BELOW;

ABUSIVE & AGGRESSIVE BEHAVIOUR IN CLUB OR OVER THE PHONE TOWARDS OUR STAFF OR MEMBERS.

WE ARE HERE TO HELP, BUT WE WILL NOT BE ABLE TO ASSIST IF WE BELIEVE YOU ARE SHOWING SIGNS OF AGGRESSION. IF STAFF OR MANAGEMENT BELIEVE YOU ARE EXHIBITING THIS TYPE OF BEHAVIOUR YOUR MEMBERSHIP WILL LIKELY BE TERMINATED AS PER THE CANCELLATION T&CS OUTLINED. 

Please click here to read our full set of Terms and Conditions. 

 

10. Your Fernwood Membership is ONLY to be used by you!

11. Only one member can enter the club at any one time. It is a serious breach of safety to allow other members, non-members, or children through the door with your access card, penalties will apply.

12. Please do not escort non-member/s into the club during unstaffed hours or give your key to anyone to use on your behalf. You will be contacted immediately and the following will apply as per our T&Cs:

+$250 non-compliance fee (added onto your next direct debit

+Possible termination of membership

 

Class & Appointment Cancellation Policy

 We have a 'fair play' booking policy whereby we ask that you provide us appropriate notice for your booking. Please see below:

 

• Group Fitness Classes: 1 hour cancellation window
• Reformer Pilates, FIIT30, Creche & Sauna: 6 hour cancellation window. FIIT30 ($5 No Show Fee on FIIT30 Memberships) & Reformer Pilates ($10 No Show Fee on Reformer Pilates Memberships)
• Personal Training, Fitcoach & Hypoxi: 12 hours cancellation window

 

For any of our paid services/classes which includes (Reformer Pilates, FIIT30, Creche, Sauna Personal Training, Fitcoach & Hypoxi) failure to cancel with the required notice will result in your session being forfeited.

 No Show Policy

3 No-Show = 3 Strikes. Locked out of the app for 14 days.

 

If you do not show up to 3 classes in a month, you will have strikes against your profile, and as a result, you will not be able to book classes through the app for 14 days. If you have the 3 strikes and are locked out from the app for 14 days, you can still book in class just through reception - you only lose the privilege of booking in through the app. We kindly ask you to cancel your class bookings or to notify us that you are not arriving to the class via reception or email. If you have any issues with cancelling the class, we advise you to send us an email with a screenshot so we can look into the issue or at least backdate when you tried to cancel. Please see our cancellation cut-off times below.

House Rules 

Please read our House Rules by clicking here about important in club information and rules which you must abide by as a member of Fernwood Gregory Hills. 

Direct Debit  

Our Direct Debit cycle runs on a fortnightly basis on a Thursday. Please ensure to have sufficient funds the night prior to the direct debit date to avoid a $15 rejection fee. Please see attached calendar below. 

Reformer Pilates Studio & FIIT30 Policy

No Show Fee & strike applicable to all classes (waitlisted or not)

It’s the most disappointing thing when there are empty spots for a full or waitlisted Reformer Pilates/FIIT30 class, and we know YOU feel frustrated by it too. To ensure we can continue to give everyone an opportunity to attend, if you do not show up to your booked class or cancel late (within the 6-hour cancellation window), you will forfeit your pass and a

• Reformer Pilates Classes: A $10 No Show Fee applies to all classes to members on an unlimited Reformer Pilates Membership. 
• FIIT30 Classes: A $5 No Show Fee applies to all classes to members on an unlimited FIIT30 Membership. 

The applicable No Show Fee will automatically be added to the nearest direct debit date. We really hate to do this, so please help us by cancelling your class if you cannot attend.  

Check in with the Instructor

Please ensure for each Reformer Pilates and FIIT30 class you attend that your name is marked by the Instructor. This is to ensure you are not penalised and marked as a no show. 

Fernwood App Bookings

Please be mindful when making your bookings - don't book ahead just to "save" a space, please only book when you are sure you can come, as a courtesy to others. Cancel your booking as soon as you know you can't make it. We understand things can change but we ask that you cancel your session as soon as you know you cannot make it to the class. 

Waiting Lists

Jump on the waitlists, they DO move! Information provided by our App Developers showed that there is a high chance of making it into a class when on the waiting list. Once you’re on a waitlist you will be automatically moved into a class as a spot becomes available. This can happen at any time, up until 6 hours before a class. Again, if you can’t make it you need to take yourself off the waitlist, because once you’ve been moved into the class the Late Cancellation and No Show Policy applies.

Remember all bookings are self-managed and it is your own responsibility to check classes you have been booked into. Due to a recent Fernwood App update you are now able to cancel inside the 6 Hour Cancellation Window using Fernwood App if on the waiting list to allow others the chance to get in. If you can no longer attend/ don't want to come in for a class - please remove yourself as soon as possible. 

 

Late Arrivals

If you do not arrive by the class start time - you may be refused entry/your spot may be given to another Member on the waiting list. If you are in the club, you must arrive at least 10 minutes early for class. Arriving early is important for safety, allowing time to warm up, ask questions, and hear key instructions before class starts. If you are a New Member or this is your first class, we strongly advise for you to arrive 10 minutes early to introduce yourself to the instructor and to discuss any injuries/conditions you may have present. 

Being respectful of others in class including the instructor

Please keep chatter to a very minimum to ensure no instructions provided are missed and to be respectful of the other Members in attendance. 

Accidental Bookings

Please be careful when using the Fernwood App Timetable section to avoid ‘accidentally’ booking in for a Reformer Pilates or FIIT30 class. If this occurred within the cancellation window (6-Hours), we cannot cancel this for you. 

 

Timetable Changes 

Fernwood Gregory Hills reserves the right to make any changes to the Reformer Pilates & FIIT30 Timetable due to circumstances including but not limited to Instructor Availability, Feedback & Demand. Please refer to the Fernwood App for current and up to date Reformer Pilates & FIIT30 Class Times. 

More on our Reformer Pilates Studio Policy

 

Reformer Socks Required (grip socks)

Mandatory for class attendance and your safety throughout the class. These can also be purchased during staffed hours at reception if needed. 

A safe and effective exercise program is dependent on accurate health and fitness profiling. It is therefore essential that you tell us in writing all relevant personal health and medical information and any information your instructor should be aware of in the interest of your own health and safety. You are required to complete a Health Screen Questionnaire prior to engaging in any activity or service within your Fernwood Fitness Club.

Please note that while our instructors can provide modifications for exercises, our classes are ultimately programmed for general population groups without significant injuries/medical conditions. Depending on your individual health and fitness status and previous Reformer Pilates experience, we may recommend attending a one-on-one induction session prior to participating in group classes.

 

Reformer and Pregnancy Policy

• Any member who has been regularly participating in Group classes of Reformer Pilates at Fernwood Gregory Hills studio and becomes pregnant with no known complications, is able to continue her practice, up until 28 weeks of pregnancy or until she feels she is unable to practice safely, whichever comes first.
• All members who believe they are pregnant must notify the instructor prior to the beginning of each class.
• Cardio Reformer classes are not recommended during pregnancy.
• Should a member wish to begin Reformer Pilates after the first trimester of pregnancy, one-on-one sessions with a Pre-natal qualified instructor are available.
• While instructors will assist members with their individual needs where possible, it is noted that Reformer group classes are programmed to cater for those that are not pregnant, and any modifications will be given following the explanation of the exercise to the group.
• Please note that practicing Reformer Pilates while pregnant is done so at your own risk and it is your responsibility to practice the modifications with caution.
• We request that you discuss the suitability of practicing these classes with your health care practitioner and only practice if recommended to do so.

Sauna Information

• A bit of info on how to get ready for your sauna session.

  Make a booking through reception or via the Fernwood App. Bookings open 7 Days in advance at 8am, same as the Class Booking Policy.

• Please note the infrared sauna can only be used during our staffed hours. Towels are set up for you in the sauna.
  Prior to your session, ensure to have a quick shower to open up your pores (warm-hot shower recommended).
  Bring with you a water bottle, flip flops, comfortable clothing, a towel to have a shower before & after your session.
  Sit inside the sauna for 45 mins and enjoy! You can also connect music to our sauna and request the lights to change colour.

  
  Booking Appointment Times (Must be booked via Reception during staffed hours or via the Fernwood App):

  Monday to Thursday 

  9:15am
  10:15am
  11:15am
  12:15pm
  1:15pm
  2:15pm
  3:15pm
  4:15pm
  5:15pm
  6:15pm
   

  Friday 

  9:15am
  10:15am
  11:15am
  12:15pm
  1:15pm
  2:15pm
  3:15pm
  4:15pm
   

  Saturday

  9:15am
  10:15am
  11:15am
   

  Package Options Available 

  1 session for $18
  3 sessions for $48
  5 sessions for $75
  10 sessions for $130
  Sessions expire 6 months from the purchase date*

   

  Tips for your session!

  • Do not eat one hour before your session.

  • Drink plenty of water before, during & after your session.

  • Please shower before use (hot shower is recommended).

  • Please do not eat in the Sauna room.

  • No phones or electronic devices allowed inside the sauna.

  • Please do not stay in the Sauna past your allocated time frame – max. of 45 min within the Sauna.

  • Shower is available at the end of your session (cool shower recommended). Please ensure you have vacated the Sauna room with all of your possessions by the end of your allocated session.

   

  IMPORTANT: Some things to note & Contraindications for Infrared Sauna Use

  DISEASE: Consult with a medical professional before use.
  PRESCRIPTION DRUGS: Check with your physician or pharmacist for any possible change in the drug's effect due to any interaction with infrared energy.
  RECENT ACUTE JOINT INJURY: It should not be heated for the first 48hrs after an injury or until the hot and swollen symptoms subside.
  PREGNANT OR POSSIBLY PREGNANT: discontinue your sauna use.
  METAL PINS, RODS, ARTIFICIAL JOINS OR SURGICAL IMPLANTS: reflect infrared rays and are not heated by this system. Please consult with your surgeon prior to use.
  MENSTRUAL PERIOD: heating of the lower back area during menstrual period may temporarily increase menstrual flow.
  HAEMOPHILIACS/HAEMORRHAGE/INDIVIDUALS PRONE TO BLEEDING: avoid infrared sauna use.
  Should any condition worsen with use of an infrared treatment, the use of the sauna should be discontinued.
  People do not experience pain using an infrared sauna unless such is contraindicated. If you do, the use of radiant heat is clearly inappropriate for you at that time.
  Do not attempt to self-treat any disease with this infrared sauna without the direct supervision of a physician.
  FEVER: An individual who has a fever should not use the sauna.
  INSENSITIVITY TO HEAT: An individual who has insensitivity to heat should not use the sauna.
  ALCOHOL/ALCOHOL ABUSE: Contrary to popular belief, it is not advisable to attempt to “Sweat Out” a hangover. Alcohol intoxication decreases a person’s judgment; therefore, they may not realise it when the body has a negative reaction to high heat. Alcohol also increases the heart rate, which may be further increased by heat stress.
  IF YOU FEEL UNWELL, DIZZY OR LIGHTHEADED, PLEASE LEAVE THE SAUNA IMMEDIATELY
   
  Please discuss any injuries, health conditions and/or concerns with our staff before the use of the infrared sauna.