This job position is for a true specialist in Customer Service. Your role is to ensure customer satisfaction in all areas of the KATM business.
With the digital age, there are many platforms and chanels for customers to interact online with KATM, and the successful applicant will be someone who is self-driven and self-motivated to leave no stone unturned. Willing to be kind, helpful, and to go the extra mile for our wonderful customers.
Fostering customer relationships with friendly, warm, personal language.
Helping customers make their selection and place an order.
After sale service, fixing addresses, adding or combining orders. Refunds, returns, exchanges etc.
Helping customers after their order is shipped, following tracking and proactively intervening where there are any potential issues that may arise.
Logistics - closely monitoring all outbound tracking of parcels, movements, delays, customs paperwork etc. ensuring deliveries are smooth to our customers.
Facebook platform, 2 pages, 1 group, facebook ad engagement, monitoring comments and responding to all comments on Ads. Sewing Club Podcast Facebook group - community involvement and engagement within the private group.
Website - Identify any missing links in the sales funnel, making improvements to the customer experience.
Email - Responding to, or forwarding to the relevant agent, all communications inbound via email.
Reviews - publishing and responding to customer reviews on the website