Live Oak Kids Policies
Service Fee/Invoices: All invoices are due upon receipt. Registration fees are non-refundable regardless of your actual attendance. No refunds, credits, or alternative program options will be offered due to illness, schedule conflict, or change of plans.
Program Cancellation: If the full series is canceled by Live Oak Kids, due to low enrollment, weather, or other necessary reasons, you will be contacted via email or phone and offered either a program credit to use towards any future Live Oak Kids program (within 12 calendar months from the date of your registration) or a full refund. If you need to cancel your camp registration, you must do so 4 weeks before the first day of camp.
Weather: Forest Friends is a 100% outdoor program. We meet rain or shine. Cancellation due to weather will only be in the event of unhealthy air quality or unsafe weather conditions. Weather-appropriate attire is required for all members of your family. It can be 10 degrees cooler in the redwoods so bring layers and plan accordingly. If cancellation due to weather occurs, a credit for a future make up session will be scheduled or a refund will be issued.
Toileting: There is a public Oakland City Parks and Recreation bathroom located nearby, however this facilty may be closed without notice. Live Oak Kids provides a travel toilet station and hand sanitizer as an alternative.
Attire: Please be advised that while your child is outside, their clothes will likely get dirty, messy, muddy, etc. Any damage to clothing due to activities in the woods is not the responsibility of Live Oak Kids. Children will have the opportunity to engage in messy play, therfore it is advised to dress in items you don't mind getting messy. We recommend keeping a spare change of clothes in your backpack or car and a towel for wet days. Please check the weather on the day of your program. If it is raining, we will still hold the program and it will be important that your child wears a rain jacket, rain pants, and appropriate footwear. Make sure to wear long pants and closed-toed shoes to protect from poison oak exposure.
Privacy Policies
Live Oak Kids respects the confidentiality of its clients (child and legal parent/caregiver) and will maintain the privacy of your information by all applicable federal and state laws. Some of the uses and disclosures described in this notice may be limited in certain cases by applicable state laws that are more stringent than federal standards.
Live Oak Kids collects data through a variety of means including but not necessarily limited to letters, phone calls, emails, voicemails, and from the submission of registration forms and consent forms that is either required by law, or a necessary requirement for participation in programs within Live Oak Kids. Information about your child that you provide to us in writing, via email, on the phone (including information left on voicemails), contained in or attached to registration forms, or directly or indirectly given to us, is held in strictest confidence. We do not disseminate any information about clients who inquire about or actually participate in our programs that is considered confidential information, as restricted by law, or has been specifically restricted.
Required by law: We may be required to provide information to law officials under certain circumstances. We are mandatory reporters. We may be obligated to use or disclose your child's information to appropriate government agencies if we believe that your child is a possible victim of abuse, neglect, domestic violence, or the possible victim of other crimes.
Law Enforcement: We may disclose your child's information under limited circumstances to a law enforcement official in response to a warrant or similar process; to identify or locate a suspect; or to provide information about the victim of a crime.
Liability Release Waiver and Authorization Form
LIABILITY RELEASE WAIVER AND AUTHORIZATION FORM: Participation in Forest Friends exposes participants to certain risks of being in the outdoors. Accidents and injuries resulting from the forces of mother nature, live animal and bug interactions, slipping and falling, malfunctioning equipment, unseen obstacles, fatigue, and your own and others' misjudgment are very real possibilities.
AFFIRMATION AND LIABILITY RELEASE THE UNDERSIGNED CERTIFY THAT THEY AGREE AS FOLLOWS: 1. I hereby affirm that I have been informed that there are inherent dangers of being outdoors at a nature program. 2. While all program participants are consistently well supervised, accidents do happen. The undersigned assume(s) all risk of injury or harm to any member of our family associated with participation in the program and agree(s) to release, indemnify, defend and forever discharge Live Oak Kids and its owner, staff, employees, and agents of and from all liability, claims, demands, damages, costs, expenses, actions and causes of action in respect of death, injury, loss or damage to the family member, or by the family member, howsoever caused, arising or to arise by reason of or during the family member's participation in the program. 3. I hereby agree to heed at all times the advice and instructions of Live Oak Kids staff and its owners to practice common sense while at this program. 4. The above-named participants, including all minor children have permission to participate in the activities of Live Oak Kids and Fores Friends. By signing this document, I acknowledge that if anyone is hurt or property is damaged during my family's participation in this activity, I may be found by a court of law to have waived my right to maintain a lawsuit against Live Oak Kids and it's owner or staff on the basis of any claim from which I have released them herein. I have had sufficient opportunity to read this entire document. I have read & understood it, and I agree to be bound by its terms.