Payment for dental services are due at the time of service.
For your convenience, we accept cash, Visa, MasterCard, Discover and Care Credit (third party financing). Diamond Dental of Owings Mills is not a lending institution; therefore, we cannot offer in house payment plans. In partnership with Care Credit we offer deferred interest for up to 12 months on Care Credit transactions over $300. We offer the Dental Savings Plan and annual membership that offers our best discounts to those without dental insurance.
Dental Insurance Policy: Please be prepared to pay a percentage of your visit along with your deductible on the date services are rendered. Diamond Dental of Owings Mills and Monica Mattson, D.D.S. are not contracted providers for any insurance plan. As a courtesy to our patients, we do submit claims to PPO dental plans. Unfortunately, we can not submit claims on HMO or state funded policies. Once your insurance has paid its allowable amount, you are responsible for any remaining balance. Doctor Mattson is an unrestricted provider, allowing her to provide the highest standard of care. Our staff will work with you to maximize your dental benefits. We recommend that you personally review your specific dental insurance benefits, as all policies differ. We will do our best to accurately estimate your copay prior to treatment, however, all dental insurance plans have unique restrictions that may be unforeseen. You are ultimately responsible for the full office fee for any treatment provided at Diamond Dental of Owings Mills. Our office does not guarantee any estimates and we take no responsibility for any denials by the insurance company. Some insurance companies reimburse the policy holder directly.
** Blue Cross/ Blue Shield (CareFirst) and select Delta Dental Plan holders** Your insurance company has stated that they will only send payment for covered services directly to you. Due to this policy, we ask that you pay for all dental services in full on the day of your appointment. Diamond Dental of Owings Mills will file your insurance claim for you. However, all correspondence from the insurance company will then only be communicated to you. Please, let us know if there are any problems with the claim. We will cooperate fully with the regulations and requests of your insurance company until your payment has been finalized. Generally, insurance claims are settled within 30 days, contact our office if you have not received reimbursment within this time frame.
Billing Policy - In the event of a remaining balance, we will send a statement via the USPS followed by text message reminders with a link to your invoice. Please note that if you opt - out (STOP) of text messages from 443-394-2273, you will not receive these digital statements or any appointment reminders. Payments can also be made at diamonddentalofowingsmills.com.
Any outstanding balances older than 30 days will be subject to interest charges of 1.5% per month. After 90 days, unpaid accounts will receive a final notice via USPS before they account is referred to a third-party collections agency. The patient shall be responsible for the unpaid balance plus the reasonable cost of a collection agency (35% of balance due), attorney, and/or court costs. The undersigned hereby waives any defense he/she may have as to the statute of limitations barring future attempts to recover debts owed hereunder in the event of default.
Returned checks will be subject to a $35.00 check fee, in addition to any bank fees associated with the transaction.
Cancellation Policy - At Diamond Dental of Owings Mills, we strive to provide quality care in a timely manner for all patients. We commit to being respectful of your time by scheduling appointments that allow our providers ample time to provide quality individualized care. Likewise, we ask you to prioritize your dental appointments and consider our staff who prepare in advance for your visit. Please call OR text our office as early as possible if you need to reschedule. This helps our office to continue to provide superior care in a timely manner for all of our patients. Any appointment that is missed or cancelled with less than one business day (24 hours) of notice will be subject to a $50 fee.
I understand and agree to Diamond Dental of Owings Mills office policies.