• Picture Day Assistance & Resolution Form

    Your child's had picture day with TMS and need assistance? Please fill out this form

  • Tell Us About Your Request

  • ➡️ What specifically didn’t you like about your images? (Select all that apply.)

  • Your child couldn't be photographed?

    We understand — sometimes a child gets upset, isn't feeling well, or just isn't in the mood on Picture Day, and that's okay. Let's find the best option for your family. Our team will review each request individually to determine the best resolution.

  • Your child missed Picture Day? We understand things come up — sometimes a child can't make it on Picture Day, and that's okay. Let's find the best option for your family.

  • Did you pay for a package?

  • Click Next, to explore the available options

  • Receive a Credit for a Future Picture Day

    You can apply your payment as a credit for a future Picture Day. This credit will be linked to your child’s name and can be used for any upcoming Picture Day at your school.
  • 🎟️ Would you like to receive a credit for a future Picture Day?

  • Credits are processed according to our cancellation policy. If eligible, credits will be generated according to our policies.

  • How would you like us to assist you?

  • Register for a Retake Session

    Retake sessions are scheduled once we have at least 10 registered parents for a given season (Spring, Fall). Once confirmed, we will notify you with the date and location.
  • 📸 Would you like to register for a retake session?

  • Retake Location📍46 NW 36 St Miami, FL 33127

    Dates:

    • Back To School 2026: September 
    • Holidays 2026: December 
    • Spring & Graduation 2027: 

    NOTE: We have limited spots available for our retake sessions. To make sure your timeslot is booked and locked, there's a $30 entrance fee. You'll be redirected to the payment link after submitting your answers.

  • Select the Season you've like to have the retake
  • Select your package

  • Please choose a time slot for your session ⌚. Each slot accommodates up to three children. Please arrive at the studio within your selected 30-minute window, and our team will let you know when it's your child's turn. Children will be photographed in order of arrival.

  • BTS Registration Deadline (Do not touch)
     - -
  • 📚 Back To School Calendar
  • Holidays Registration Deadline (Do not touch)
     - -
  • ❄️🎄Holidays Calendar

  • Payment Amount

    prevnext( X )
    USD
    Debit or Credit Card

  • Refund Request

  • 🎟️ Would you like to receive a Refund?

  • Refunds are processed according to our cancellation policy. If eligible, refunds will be issued back to the original payment method.
    (⚠️ Note: Refund processing time may take up to X business days, depending on your payment provider.)

  • Speak with a Team Member

    We’re happy to help! If you have concerns or need more information before making a decision, our team is available to assist you.
  • Preferred Contact Method:
  • Would you like to explore additional options before proceeding with a refund?

  • We sometimes have additional poses that were taken but not included in the initial gallery. If available, we can send you more options to review before finalizing your order.

  • Thank you!

    Click on submit to complete your request

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