Hackett Property Student Accommodation Survey
We'd love to hear your feedback about your accommodation.Your feedback is incredibly valuable and helps us improve our accommodation, resolve any issues more quickly, and ensure we're providing the best possible experience for all our residents.This survey will only take a few minutes to complete. Thank you for taking the time to share your thoughts – we really appreciate it!
Please enter the name of your building
Overall how satisfied are you with your accommodation?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
What is your Nationality?
How long have you lived in your accommodation
*
0-3 Months
3-6 Months
6-12 Months
Over 12 Months
Are you Male/Female (please select?
*
Male
Female
Prefer not to say
How did you hear about your building?
What information about this accommodation were you provided with?
Was this information useful (if so, how)?
Was this information accurate (if not, why not)?
What information would you have found useful?
What style of accommodation do you live in
*
Studio with Shared Kitchen
Studio with Own Kitchen
How satisfied were you with your check-in experience?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Did you receive clear information before moving in?
*
Yes
Not sure
No
Was your room clean and ready when you arrived?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Helpfulness of the staff
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Friendliness of the staff ?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Signage to assist you locate the accommodation ?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
How satisfied are you with the condition of your room?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
How satisfied are you with the condition of your room?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
How satisfied are you with the condition of your room?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Do you make use of the communal gym?
*
Yes
No
No Gym
How satisfied are you with the following?
Rows
Very Satisfied
Satisfied
Could be better
N/A
Heating and Hot Water
WiFi
Kitchen Facilities
Laundry Facilities
Cooking Facilities
Mail/Parcel Deliveries
Communal Areas
Cycle Storage
Grounds Maintenance
Communal Areas
Do you know how to report the following:
Rows
Yes
No
Maintenance Issues
Emergencies
Complaints
Have you reported a maintenance issue?
*
Yes
No
How easy was it to report a maintenance issue?
*
1
2
3
4
5
1 Star being Very difficult 5 Stars being Very easy
How satisfied were you with the response time?
*
1
2
3
4
5
1 Star being Very difficult 5 Stars being Very easy
Was your maintenance issue resolved?
*
Yes
No
How satisfied are you with communication from management?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Do you find management approachable and helpful?
*
Yes
No
Do you feel safe living in your building
*
Yes
No
Are you aware of the fire safety procedures?
*
Yes
No
How satisfied are you with security measures?
*
1
2
3
4
5
1 Star being Very disappointed 5 Stars being Very Satisfied
Do you feel your accommodation represents good value for money?
*
Yes
Unsure
No
Would you recommend your building to other students?
*
Yes
No
Would you like to be offered more organised social activities in your communal spaces e.g. crafts, games night etc?
*
Yes
No
No Communal Spaces
What do you like most about living in your building?
Did the accommodation meet with your expectations (if not, please state why this was so)?
If you could have changed one thing about living in this accommodation, what would it have been?
Please feel free to add any additional comments
Would you like to be part of a residents committee?
Yes
No
Tell me more
Fire Warden and Building Ambassador Roles
One of the great opportunities available to residents is becoming a Fire Warden or Building Ambassador. These voluntary roles are a fantastic way to get involved in the student community while developing valuable skills to add to your CV. Fire Wardens help support building safety during emergencies and receive free training to build confidence and knowledge. Building Ambassadors help create a welcoming community by supporting events and engaging with fellow residents. Vouchers are available as a thank you for responding to fire call-outs, making it a rewarding role in more ways than one. Whether you're looking to gain experience, develop transferable skills, or meet new people, these roles are a great way to make the most of your time in the building.
Would you be interested in becoming a Fire Warden and/or Building Ambassador for the building? Please enter your details below
Yes
No
Tell me more
Name
First Name
Last Name
Email
example@example.com
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