Monavate - Customer Onboarding Form

1. General Business Information

Purpose: Capture essential business details for identification and KYB (KnowYour Business) compliance.
Company Legal Name
Trading Name (If Different)
Registered Business Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Country of Incorporation
Registration Number
Date of Incorporation

MonthDayYear
Date
VAT Number (If Applicable)
Website URL
Type of Business Entity
(Private, Public, Partnership, etc.)
Nature of Business
(Industry and key verticals)
Structure chart showing shareholdings, parent companies,subsidiaries and sister companies.

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2. Contact Information

Purpose: Identify primary and secondary points of contact within the organisation.
Full Name of Primary Contact

First NameLast Name
Role/Position
Email Address
example@example.com
Mobile Phone Number

Country CodePhone Number
Office Phone Number

Country CodePhone Number
Full Name of Secondary Contact

First NameLast Name
Role/Position
Email Address
example@example.com
Mobile Phone Number

Country CodePhone Number
Office Phone Number

Country CodePhone Number

3. Key Ownership & Directors

Purpose: Gather information about business ownership for compliance screening.
List of Beneficial Owners (Owning 10% or more)
Name of Beneficial Owner

First NameLast Name
Date of Birth

MonthDayYear
Date
Nationality
Ownership Percentage
Residential Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Additional Beneficial Owners
- Name of Additional Beneficial Owner 01
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Ownership Percentage
- Residential Address
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip Code
- Name of Additional Beneficial Owner 02
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Ownership Percentage
- Residential Address
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip Code
- Name of Additional Beneficial Owner 03
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Ownership Percentage
- Residential Address
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip Code
- Name of Additional Beneficial Owner 04
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Ownership Percentage
- Residential Address
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip Code
- Name of Additional Beneficial Owner 05
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Ownership Percentage
- Residential Address
  
  Street Address
  
  Street Address Line 2
  
  CityState / Province
  
  Postal / Zip Code

List of Directors/Key Executive
Name

First NameLast Name
Date of Birth

MonthDayYear
Date
Nationality
Role/Title
Number of Additional Director/Key Executive
- Name of Additional Director/Key Executive 01
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Role/Title
- Name of Additional Director/Key Executive 02
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Role/Title
- Name of Additional Director/Key Executive 03
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Role/Title
- Name of Additional Director/Key Executive 04
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Role/Title
- Name of Additional Director/Key Executive 05
  
  First NameLast Name
- Date of Birth
  
  MonthDayYear
  Date
- Nationality
- Role/Title

4. Financial Assessment

Purpose: Assess commercial viability and perform risk analysis.
Initial Requirements:
Copy of the entity’s last audited financial statement, and any audited financial statements of their parent company.

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A Third-Party Credit Report with risk score.

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Further Information Regarding Financial Position. Please provide any additional information that will help Monavate understand your organisation's financial position and future financial outlook.
Please include, where applicable:
- Current funding arrangements (e.g. equity investment, venture capital, debt financing or shareholder funding).
- Any planned or anticipated funding rounds, investment or refinancing activities within the next 12–24 months.
- Any significant changes to the financial position of the business since the latest audited accounts.
- An explanation of any adverse information contained within your credit report, including defaults, CCJs, late payments, insolvency events or changes to your credit rating.
- Any exceptional or one-off financial events that have impacted your financial statements.
- Any financial support provided by a parent company or wider group.
- Any additional context or explanations relating to the financial statements or credit report submitted as part of this application.
Please provide sufficient detail to help Monavate understand the overall financial strength of your organisation and any factors that may influence its future financial stability.
Further Information Regarding Financial Position (Uploads).

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Copy of financial budget for next 2+ years.

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Follow up requirements:
Copy of latest unaudited management accounts, including balance sheet and cash flow.

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Statement of the entities cash/debt position.

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5. Business Model & Products

Purpose: Understand the client’s operational structure and alignment with Monavate’s services.
Description of Business Model
Please provide a detailed description of your business and how it operates.

This should explain how your business functions, rather than marketing your products or services.

Please include:
- A summary of your business and the problem it solves.
- Your primary business activities.
- How your company generates revenue.
- The industries or sectors you operate within.
- Whether you provide services directly to customers or through partners, distributors, agents or affiliates.
- Any key third parties involved in delivering your services (excluding payment or fund flows).
- Where Monavate's services will support your business.
Please provide sufficient detail so that someone with no prior knowledge of your business can clearly understand how your organisation operates.
Key Products / Services Offered or to be Offered
Please describe each product or service that you currently offer, or intend to offer, which will utilise Monavate's services.

For each product or service, please include:
- Product or service name.
- A description of what it does.
- The purpose of the product or service.
- Whether it is already live or planned.
- How customers access the product (e.g. mobile application, web portal, API integration, physical card, embedded service etc.).
- Which Monavate products or services you expect to use in support of this product (e.g. card issuing, BIN sponsorship, wallets, payments, IBANs, processing etc.).
- Any significant future products or enhancements planned within the next 12 months.
If multiple products or services are offered, please describe each separately.
Target Customer Segments and Countries
Please describe the customers you intend to serve and the countries in which your products and services will be offered.

Please include:

Customer Segments
- Consumer (B2C), Business (B2B), or both.
- Types of customers (e.g. SMEs, Enterprise, Financial Institutions, Payroll Providers, Travel, Gaming, Digital Assets, Marketplaces etc.).
- Typical customer profile.
Geographic Coverage

Please identify:
- Countries where your customers are located.
- Countries where your products or services will be available.
- Any countries you specifically exclude from your business.
Higher Risk Customer Types

Please indicate whether you intend to provide services to customers operating in industries such as:
- Virtual Assets / Cryptocurrency
- Gambling
- Adult Entertainment
- Money Service Businesses
- Financial Institutions
- Charities
- High-value Goods
- Other regulated or higher-risk sectors
- If applicable, please briefly explain the nature of these customer relationships.
Description of Payment Flows
Please provide a detailed description of how payments move through your ecosystem from initiation to completion.

This should explain the end-to-end payment journey for each payment type you intend to support. Please describe the process in chronological order and avoid marketing language.

Please include:
- How a payment is initiated.
- Who initiates the payment (consumer, business, merchant, employer, marketplace etc.).
- The source of the funds.
- The recipient of the funds.
- Each stage of the payment journey from initiation through to completion.
- Any intermediary parties involved in the payment process.
- The different payment flows you expect to support (e.g. Customer to Merchant, Employer to Employee, Business to Business, Marketplace to Seller, Peer-to-Peer, Merchant Settlement, Supplier Payments, Card Funding, Wallet Funding etc.).
- Any variations to the payment flow for different products or customer types.
Please provide sufficient detail so that someone with no prior knowledge of your business can clearly understand how payments move between all parties involved.
Existing Payment Infrastructure (if applicable)
Please describe your current payment ecosystem and any existing providers, platforms or integrations that support your services.

Please include:
- Current issuing, acquiring or payment service providers.
- Banking partners.
- Payment processors.
- Card processors.
- Wallet providers.
- Banking-as-a-Service (BaaS) providers.
- Payment gateways.
- Technology platforms.
- Core banking or ledger providers.
- KYC, AML or fraud providers.
- Existing API integrations relevant to your payment solution.
- Any third parties that Monavate will need to integrate or work alongside.
- Whether Monavate will replace existing providers or operate alongside them.
Where possible, explain the role each provider performs within your payment ecosystem.
Supporting Payment Flow Diagram
Please upload a diagram illustrating your payment flows.

To support your written responses, please provide a diagram showing:
- All parties involved in the payment journey.
- The direction of payment flows between each party.
- Where Monavate will sit within the ecosystem.
- Any payment processors, banking partners or third-party providers involved.
- Where cards are funded (if applicable).
- How transactions are authorised.
- Any settlement or reconciliation points.
- The diagram does not need to be professionally produced—PowerPoint, Visio, Lucidchart or a clearly labelled PDF are all acceptable.
Providing a clear payment flow diagram significantly speeds up the onboarding, risk assessment and solution design process by reducing the need for follow-up clarification.
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Will Monavate be required to safeguard customer funds as part of the proposed solution?
Please describe whether customer funds will be safeguarded by Monavate at any stage of the payment lifecycle.

Please include:
- Whether Monavate will be responsible for safeguarding customer funds.
- At which point(s) in the payment journey safeguarding will occur.
- Whether funds will be safeguarded for consumers, businesses or both.
- Whether customer funds will also be safeguarded by any third party.
- Any circumstances where funds will not enter Monavate's safeguarding accounts.
- If you are unsure, please explain your proposed operating model and our Solution Design team will review this with you.
Please provide sufficient detail for Monavate to determine the safeguarding responsibilities associated with your proposed programme.

6. Compliance & Regulatory Details

Purpose: Ensure compliance readiness and identify potential risks. You will need to use a Monavate approved KYC system. (add link to approved systems)
Licences Held
Please provide details of all licences, registrations and regulatory authorisations held by your organisation or any group entity involved in delivering the proposed service.

Please include:
- Name of the regulated entity.
- Regulator or licensing authority.
- Licence or registration type.
- Licence or registration number.
- Country or jurisdiction of authorisation.
- Current licence status (Active, Pending, Restricted etc.).
- Activities the licence permits.
- Any regulatory permissions relevant to the services Monavate will support.
- If you are not regulated, please explain why regulation is not required for your business activities.
Please include all applicable licences, even if they are not directly related to the proposed Monavate programme.
MiCA Compliance (Crypto Businesses Only)
If your business provides services involving crypto-assets or digital assets, please describe your compliance with the Markets in Crypto-Assets Regulation (MiCA).

Please include:
- Whether your business is subject to MiCA.
- Current compliance status (Compliant, Transitioning, Not Applicable etc.).
- Any licences or registrations obtained or applied for under MiCA.
- Countries in which crypto-related services are provided.
- The crypto services offered (e.g. exchange, custody, wallet, staking, payments etc.).
- Any third-party Virtual Asset Service Providers (VASPs) or crypto partners used.
If your business does not support crypto-assets, please state "Not Applicable."
Regulatory Jurisdictions
Please list all countries and jurisdictions in which your organisation operates or intends to provide services.

Please include:
- Country of incorporation.
- Countries where your regulated entities are established.
- Countries where you actively provide services.
- Countries where you intend to expand within the next 12–24 months.
- Any jurisdictions requiring local regulatory approvals or registrations.
- Any jurisdictions where your business is restricted or prohibited from operating.
Please include all jurisdictions relevant to your proposed programme with Monavate.
AML / KYC Processes in Place
Please describe the Anti-Money Laundering (AML) and Know Your Customer (KYC) controls currently implemented within your organisation.

Please include:
- Your customer onboarding process.
- Identity verification methods used.
- Customer Due Diligence (CDD) procedures.
- Enhanced Due Diligence (EDD) procedures and when they are applied.
- Ongoing customer monitoring processes.
- Transaction monitoring arrangements.
- Source of Funds and Source of Wealth procedures (where applicable).
- Any risk-based customer classification methodology.
- The third-party providers or platforms used to support AML/KYC activities.
- The teams or departments responsible for AML compliance.
Please provide enough detail for Monavate to understand how financial crime risks are identified, assessed and managed within your organisation.
PEP & Sanctions Screening
Please describe the Anti-Money Laundering (AML) and Know Your Customer (KYC) controls currently implemented within your organisation.

Please include:
- Your customer onboarding process.
- Identity verification methods used.
- Customer Due Diligence (CDD) procedures.
- Enhanced Due Diligence (EDD) procedures and when they are applied.
- Ongoing customer monitoring processes.
- Transaction monitoring arrangements.
- Source of Funds and Source of Wealth procedures (where applicable).
- Any risk-based customer classification methodology.
- The third-party providers or platforms used to support AML/KYC activities.
- The teams or departments responsible for AML compliance.
Please provide enough detail for Monavate to understand how financial crime risks are identified, assessed and managed within your organisation.
Fraud Prevention Tools Used
Please describe the fraud prevention controls and technologies implemented within your organisation to detect, prevent and respond to fraudulent activity.

Please include:
- The fraud prevention platform(s) or provider(s) used.
- The types of fraud monitored (e.g. Account Takeover, Identity Fraud, Card Fraud, APP Fraud, Friendly Fraud, Synthetic Identity, Merchant Fraud etc.).
- Whether fraud monitoring is real-time, post-transaction or both.
- The rules, risk scoring or machine learning capabilities used (if applicable).
- Any behavioural analytics, device fingerprinting or velocity monitoring in place.
- How fraud alerts are reviewed and investigated.
- Whether fraud cases are managed internally or by a third party.
- Any fraud reporting, MI or governance processes in place.
- How fraud controls are regularly reviewed and updated.
Please provide sufficient detail for Monavate to understand how fraud risks are identified, monitored and managed throughout the customer lifecycle.
Contact Points
Compliance Officer
Please provide the details of your Compliance Officer (if applicable).
If no Compliance Officer has been appointed, please state "Not Applicable."

Please include:
Full Name
Job Title
Email
example@example.com
LinkedIn Profile (if available)
When do you plan to recruit for this role?
Money Laundering Reporting Officer (MLRO)
Please provide the details of your Money Laundering Reporting Officer (MLRO) (if applicable).
If no MLRO has been appointed, please state "Not Applicable."

Please include:
Full Name
Job Title
Email
example@example.com
LinkedIn Profile (if available)
When do you plan to recruit for this role?
Financial Crime Officer
Please provide the details of your Financial Crime Officer (if applicable).
If no Financial Crime Officer has been appointed, please state "Not Applicable."

Please include:
Full Name
Job Title
Email
example@example.com
LinkedIn Profile (if available)
When do you plan to recruit for this role?
- Name
  
  First NameLast Name
- Email
  example@example.com
- Phone Number
  
  Country CodePhone Number
- Name
  
  First NameLast Name
- Email
  example@example.com
- Phone Number
  
  Country CodePhone Number
- Name
  
  First NameLast Name
- Email
  example@example.com
- Phone Number
  
  Country CodePhone Number

7. Forecasts & Projections
Please downlaod the Google Doc forecast template (File > Download) and upload the completed version below.
Please upload the completed forecast document

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8. Integration & Technical Requirements
Which of the following products do you intend to use with a third party (not Monavate)?

Other
Third-Party Service Details
If you have selected any of the products or services above, please explain how each third-party provider fits within your proposed solution and how responsibilities will be shared between the third party and Monavate.

For each selected service, please include:
- The name of the third-party provider.
- The product or service they will provide.
- How the third-party service integrates with the proposed Monavate solution.
- Which responsibilities will be performed by the third party and which will be performed by Monavate.
- Whether this is an existing integration or a new implementation.
Please provide sufficient detail for Monavate to understand the overall solution design, the roles of each provider and any technical or operational dependencies.

9. Declarations & Acknowledgements

Purpose: Ensure mutual understanding and agreement to proceed under NDA.
Signature (Director)
Will Monavate be required to safeguard customer funds as part of the proposed solution?
Type a question
Should be Empty:

1. General Business Information

2. Contact Information

3. Key Ownership & Directors

List of Beneficial Owners (Owning 10% or more)

List of Directors/Key Executive

4. Financial Assessment

Further Information Regarding Financial Position. Please provide any additional information that will help Monavate understand your organisation's financial position and future financial outlook.

5. Business Model & Products

Description of Business Model

Key Products / Services Offered or to be Offered

Target Customer Segments and Countries

Description of Payment Flows

Existing Payment Infrastructure (if applicable)

Supporting Payment Flow Diagram

Will Monavate be required to safeguard customer funds as part of the proposed solution?

6. Compliance & Regulatory Details

Licences Held

MiCA Compliance (Crypto Businesses Only)

Regulatory Jurisdictions

AML / KYC Processes in Place

PEP & Sanctions Screening

Fraud Prevention Tools Used

Contact Points

Compliance Officer

Money Laundering Reporting Officer (MLRO)

Financial Crime Officer

7. Forecasts & Projections

8. Integration & Technical Requirements

Third-Party Service Details

9. Declarations & Acknowledgements

Will Monavate be required to safeguard customer funds as part of the proposed solution?