Monavate - Customer Onboarding Form

1. General Business Information

Purpose: Capture essential business details for identification and KYB (KnowYour Business) compliance.
Company Legal Name
Trading Name (If Different)
Registered Business Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Country of Incorporation
Registration Number
Date of Incorporation

MonthDayYear
Date
VAT Number (If Applicable)
Website URL
Type of Business Entity
(Private, Public, Partnership, etc.)
Nature of Business
(Industry and key verticals)
Structure chart showing shareholdings, parent companies,subsidiaries and sister companies.

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2. Contact Information

Purpose: Identify primary and secondary points of contact within the organisation.
Full Name of Primary Contact

First NameLast Name
Role/Position
Email Address
example@example.com
Mobile Phone Number

Country CodePhone Number
Office Phone Number

Country CodePhone Number
Full Name of Secondary Contact

First NameLast Name
Role/Position
Email Address
example@example.com
Mobile Phone Number

Country CodePhone Number
Office Phone Number

Country CodePhone Number

3. Key Ownership & Directors

Purpose: Gather information about business ownership for compliance screening.
List of Beneficial Owners (Owning 10% or more)
Name of Beneficial Owner

First NameLast Name
Date of Birth

MonthDayYear
Date
Nationality
Ownership Percentage
Residential Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Additional Beneficial Owners

4. Financial Assessment

Purpose: Assess commercial viability and perform risk analysis.
Initial Requirements:
Copy of the entity’s last audited financial statement, and any audited financial statements of their parent company.

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A Third-Party Credit Report with risk score.

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Follow up requirements:
Copy of latest unaudited management accounts, including balance sheet and cash flow.

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Copy of financial budget for next 2+ years.

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Statement of the entities cash/debt position.

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5. Business Model & Products

Purpose: Understand the client’s operational structure and alignment with Monavate’s services.
Description of Business Model
Key Products/Services Offered or to be offered
Target Customer Segments and Countries
Description of Payment Flows (e.g., Customer to merchant, Merchant to supplier)
Existing Payment Infrastructure if applicable (Providers, Platforms, Integrations)
Please attach illustrative flow of funds that details how cards are funded andhow transactions are authorised.

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6. Compliance & Regulatory Details

Purpose: Ensure compliance readiness and identify potential risks. You will need to use a Monavate approved KYC system. (add link to approved systems)
Licenses Held (e.g., FCA, EMIs, crypto-related licenses)
If crypto is supported are you compliant with MiCA regulations?
Regulatory Jurisdictions (List all countries)
AML/KYC Processes in Place (Details and Providers)
PEP and Sanctions Screening (Providers, Frequency)
Fraud Prevention Tools Used
Contact Points
Do you have a Compliance Officer?

YesNo
When do you plan to recruit for this role?
Do you have a Money Laundering Reporting Officer (MLRO)?

YesNo
When do you plan to recruit for this role?
Do you have a Financial Crime Officer?

YesNo
When do you plan to recruit for this role?

7. Forecasts & Projections
Please downlaod the Google Doc forecast template (File > Download) and upload the completed version below.
Please upload the completed forecast document

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8. Integration & Technical Requirements
Which of the following products do you intend to use with a third party (not Monavate)?

BIN SponsorshipProcessingIBANKYC3DSNone of the aboveOther
Which third-party provider are you using for BIN Sponsorship?
Which third-party provider are you using for Processing?
Which third-party provider are you using for IBANs?
Which third-party provider are you using for KYC?
Which third-party provider are you using for 3DS?

9. Declarations & Acknowledgements

Purpose: Ensure mutual understanding and agreement to proceed under NDA.
Signature (Director)

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1. General Business Information