Benbrook Library Satisfaction Survey

Benbrook Library Satisfaction Survey
Name (optional)

First NameLast Name
How often do you visit the library?
What was the most recent reason for your visit to the library?*

Find book or other itemAttend programGroup studyPersonal/recreationalStudy aloneUse MakerSpaceUse computers in the libraryOnline resource user onlyUse the printer/photocopier in the libraryFood pantryLibrary of ThingsNotary ServicesFriends of the Library book saleVolunteeringOther

Please indicate your level of satisfaction concerning customer service by rating the following statements:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Library staff are professional in their dealings with me.
Library staff are friendly.
Library staff are interested in me and my needs.
Library staff are knowledgeable.
Library staff provides quality service.
Library staff responds in a timely manner.
Library staff are approachable.

Please indicate your level of satisfaction concerning the facilities by rating the following statements:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Computers and electronic equipment are accessible in the library.
Printing and photocopying services are adequate.
The library's collection meets my needs.
Group study areas are adequate.
Library staff keeps me informed about new services and collections.
Library space is adequate.

Please indicate your level of satisfaction concerning the resources by rating the following statements:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Recommendations for new or different resources are responded to by the library staff.
I find that there are always resources available in the topic that I'm looking for.
I usually find the resources I need.
Borrowing resources policies and procedures are clearly stated.
Resources are easy to find.
Resources are current and relevant.
Resources are appropriate for my needs.