Request email advice / call back V3

Request email advice / call back

V3
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*Please Note: This service is only available for people who live or work in Easts Herts.

If you need advice, please complete and submit this form. We will try and contact you as soon as possible but please bear in mind that in really busy times, this can take up to 3 working days.

The adviser will attempt to contact you three times and if unsuccessful, you will need to submit the telephone/email advice request again.

If you have an emergency, require advice more quickly, or should you wish to remain anonymous, we would invite you to call Hertfordshire Adviceline 0800 144 8848 (Mon-Fri 10am-4pm)

You may want to try our website for an answer to your query? It contains a lot of information on numerous topics.

In order to provide you with advice, we will ask you for some details about yourself and the issue you are looking for help with. We will use this information to provide you with advice as well as to improve our service and inform our campaigns. We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds. If you want more detail about your rights and how we use your information you can read our privacy notice on our website.

When we record and use your personal information we,

·         Only access it when we have a good reason
·         Only share what is necessary and relevant
·         Don’t sell it to commercial organisations

We'll make sure all your information is kept safe in our secure case management system.
Name*

First NameLast Name
Address*

Street Address

Street Address Line 2

CityState / Province

Post Code
Email Address*

Confirmation EmailConfirm your Email Address
Phone Number*
(this number must accept calls from withheld numbers)
Response Required*
Would you like an email or a telephone response?
Please note that we do not enter into communication via email. Our reply is sent from a ‘no reply’ email address. If you think that you will require additional discussion, please opt for the phone option (above) or call our Message line 01920 459944.
Please note that an adviser will attempt to contact you three times between the hours of 10:00 and 16:00. If unsuccessful, you will need to submit the telephone advice request again.
Yes – voicemail + text messageYes – voicemail onlyYes – text message onlyNo voicemail or text message
YesNo
Date of Birth*

DayMonthYear
Gender
Transgender
Your Nationality
Your Ethnicity
NoneDisabled or have a long term health problemCognitive ImpairmentDeaf / Hard of HearingLearning DifficultyMental HealthMultiple ImpairmentPhysical Impairment (non-sensory)Visual ImpairmentOther DisabilityPrefer not to sayOther
Please describe the enquiry you would like advice or information on. Give as much detail as you can about your situation*
Please tell us if you’ve done anything so far to try and deal with the problem.*
Please tell us if there any important deadlines, such as a deadline for a payment or a court date.*
Please attach any relevant documents you wish

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Feedback

We need your permission for feedback

We want to make sure out service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.
YesNo
PhoneEmail
Email Privacy

Citizens Advice East Herts is covered by the General Data Protection Regulations (GDPR) and is a member of Citizens Advice, who electronically processes personal information.

Email is a way of making general enquiries, but it is not a secure way to send personal information. Citizens Advice East Herts makes every effort to ensure the security and integrity of emails in our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we have received it, Citizens Advice East Herts cannot ensure or guarantee the security of information when it is in transit.

Citizens Advice East Herts will only return information to the email address of the sender, it is the sole responsibility of the sender to secure the privacy of this message.
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