Privacy Policy
At Clear Scalps LTD, we understand that we have a responsibility to protect and respect your privacy and look after your personal data. We are committed to ensuring that your privacy and security are paramount. We comply with industry guidelines and continuously review our systems, processes, management, and operating methods to maintain the highest standards possible. This is our promise to our clients and site visitors. This Privacy Policy has been created to transparently demonstrate our commitment to safeguarding your information and privacy. At Clear Scalps LTD, we adhere to policies that will help prevent unauthorized use of your personal information while maintaining the accuracy of the data you provide us. Additionally, Clear Scalps LTD safeguards your information using the latest security measures and procedures.
This Privacy Policy explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others, and how we store your personal data in a secure environment.
For clarity, Clear Scalps LTD may act as both data controller and data processor for your personal data under certain circumstances.
We must advise that this policy is subject to change, so please check this form regularly for any updates.
Who Are We?
Clear Scalps LTD is a provider of Scalp Micropigmentation services and training for Scalp Micropigmentation.
How the Law Protects You
Data protection laws require that we can only process your personal data if we have a valid reason to do so. The fundamental reasons for processing your personal data include, but are not limited to, your consent, carrying out work within a contract, enabling billing and accounts, and contacting you for customer service/marketing purposes.
How Do We Collect Personal Data from You?
We collect information about you when you use our services, complete forms on our website, contact us by phone, email, or otherwise in relation to any of our products and services, or during the purchasing of any such products.
If you provide us with personal data about a third party, you agree that you have obtained their express consent for the disclosure and use of their personal data.
Your personal data may also be automatically collected when you use our services or site, including but not limited to: your IP address, device-specific information, server logs, device event information, and general location information.
What Information Do We Collect via Contact Forms?
When you complete a form, you will be added to our mailing list, which you can unsubscribe from at any time by using the link provided at the bottom of any email we send you.
What Type of Data Do We Collect from You?
The personal data we may collect includes, but is not limited to: your name, address, email address, phone number, and IP address. We may also keep details of your visits to our site, including traffic data, location data, web logs, and other communication data. We also keep records of any correspondence you have with us.
How Do We Use Your Data?
We use your information in the following ways:
To process orders you provide to us
To provide you with products and services
To comply with any contractual agreements we have with you
To help us identify you and any account you hold with us
To review, develop, and improve the website and services
To provide customer care, including responding to queries
To manage accounts and keep track of billing and payments
To detect fraud and ensure the accuracy of the data you provide
To carry out marketing and statistical analysis
To notify you about changes to our website and services
To provide you with information about services you request or which we believe may interest you, where you have consented to be contacted for such purposes
To inform you of changes in services and pricing
Retention Periods
We will retain your personal data for the duration of your relationship with us. We shall keep data only as long as necessary, in accordance with applicable laws. If your account with us is closed, we may be required to keep your data for up to 7 years after you cancel your services. Any data we are legally obligated to hold will be used only for those specific purposes, and other data will be permanently deleted.
Who Has Access to Your Personal Data?
Your data may be shared with third parties for purposes such as administration, billing, support, SEO, and marketing. This includes third-party service providers, fraud prevention authorities, and others who may collect information, including but not limited to: your IP address, device-specific information, and location.
We may pass your personal data to third parties who provide services on our behalf, such as payment processing, contract fulfillment, medical purposes, credit purposes, or marketing. Additionally, we may share your data if required by law or to protect the rights, property, or safety of Clear Scalps LTD, our customers, or others.
Your Rights
You have the right to object to the use of your personal data or request that we delete or stop using it if there is no requirement for us to retain it. This is known as your right to be forgotten. While legal, medical, and accountancy obligations may require us to retain some data, please contact us if you believe we are holding or using your personal data incorrectly.
Accessing and Updating Your Data
It is your responsibility to ensure that your personal information is accurate and up-to-date. You may email us to update your information.
You have the right to access the data we hold about you. Please contact us to request this information.
Use of Cookies
Clear Scalps LTD uses cookies to enhance the user experience on our website. A cookie is a small text file that stores information such as IP address, location, browser version, and operating system. This data helps us analyze trends and improve the website.
Cookies set by Clear Scalps LTD are only accessible by Clear Scalps LTD and not by other websites, except when server log data is provided to legal entities as outlined in the Security Access section below.
Links to Other Sites
Clear Scalps LTD may link to third-party sites. We encourage you to review their privacy policies as we do not control those sites and are not responsible for their privacy practices.
Where We Store Your Personal Data
We store and protect your personal data according to accepted standards, including encryption where appropriate. Your data will be stored on secured servers within the UK. In some cases, it may be transferred to and stored in countries outside the EEA, but we ensure that any third party outside the EEA agrees to comply with European Data Protection laws.
While we use encryption and other security measures, please be aware that the transfer of data via the internet cannot be fully guaranteed. You consent to the transfer and storage of your data by submitting it to us.
Data Breaches
In the event of a data breach, we will ensure that we comply with applicable data protection laws.
Security & Access Compliance
Clear Scalps LTD takes the security of personal data seriously and has procedures to prevent unauthorized access. We work with customers to protect personal data during transfers and use firewall technology and other security measures.
Access to personal information is restricted to authorized personnel only. Any unauthorized access is strictly prohibited, and contractors are bound by confidentiality agreements.
Updates to This Policy
Clear Scalps LTD reserves the right to modify this Privacy Policy at any time, by updating the policy on this form. Please review this policy periodically for updates.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, or if you believe we have not followed it, please contact our Privacy Officer via email.
Your Right to Make a Complaint
You have the right to complain about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF