Please answer the questions below so a representative can assist with the issue.
What is your name
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First Name
Last Name
What is your best contact number?
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Email Address
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What brand/model phone are you using?
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e.g. iPhone 13 Pro
Can you go into your phone settings and provide the software version that your phone is currently running? If there is a software update available, Please Update Your Phone and delete / reinstall the app once done.
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I have now updated my phone and reinstalled the app
My phone was already up to date and running the latest software.
What is the Suburb and Postcode where you are using the device?
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What is your device's IMEI number?
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This is found in the app under Profile > Tracker tab. Alternatively it is underneath the box.
In the app, please follow these steps: Go to Profile > Tracker Tab When prompted, select "Yes" to connect to the nearby device.Tap the pencil icon in the top right corner of the screen.
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I have now adjusted the settings to match the image below.
The settings already matched the below image.
Scroll down in the Tracker Tab screen, and select 'Firmware Upgrade'. This will update the device to the newest version (released March 2025).
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I have already updated the device and still having issues.
The device is updating now. (This will improve the performance and fix any issues you have been experiencing.)
Submit
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