Contractor Feedback
How would you rate the overall application and dealer portal experience?
Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
Did you encounter any issues?
How easy was it to navigate the new application flow?
Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
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Was the layout of the application and dealer portal layout and visual design clear and intuitive for a user?
Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
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Is the new application flow:
Better than the current application flow
The same compared to the current application flow
Worse than the current application flow
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The biggest change in the application flow is that it eliminates the Microf telephone interview by allowing consumers to sign their Rental Purchase Agreement online and make their initial payment and down payment / capitalized cost reduction (if applicable) online.
What did you like and/or dislike about the new automation?
Does the new contractor portal provide the information that you need? Is it easy to navigate? Please provide commentary regarding reviewing the 3 application statuses (Pre-Approved, Further Review, Declined).
What improvements would you suggest?
Would you like to move forward and use this new application flow and contractor portal?
Yes
No
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