HOW THIS WORKS
I am not a Bomb Party rep nor am I affiliated with Bomb Party. I simply love BP jewelry and resell revealed items that I own.
During a TikTok LIVE session, jewelry is shown and described. A claim number is called out and the price. The first person I see submit the claim number in the chat gets the item added to their bag. Customers who claim jewelry must submit their shipping information and payment and then their purchased jewelry is shipped to them on the next scheduled shipping day.
That's it! ... but please read on for policy details below (it's only a 5 minute read, I swear).
POLICY
PRODUCTS
Jewelry is all Bomb Party brand unless explicitly stated during the LIVE when presenting for claim. It is sold AS-IS, is preowned and can't be guaranteed for a certain length of time. However, I review each piece for "new" or "like new" condition. If you receive a piece of jewelry in your shipment that is missing a stone or something that was overlooked when shipped, please contact me and I'll certainly resolve this.
Some "sets" of jewelry, such as Stacks or Earring Sets, are broken down and sold as individual items. Some items are sold with no tag, bag or other packaging that identifies the item, which is usually stated during the time it's shown in the LIVE.
LIVE SESSION PURCHASING
Please keep in mind that the comments that you see on your screen will most certainly be in a different order than what I see on mine. Although you might see your claim before all others, it doesn't mean that's what I'm being shown. I wish this weren't the case, but understand that I'm at the mercy of the platform's limitations and can only go by what I see.
Additionally, TikTok can be somewhat "glitchy" and unstable from time to time. If you're thinking you're being ignored by everyone, please know that you're being "ghosted". I've even had someone report that they were "muted" and I can 100% say that it was not done by me! So, if in doubt, please reach out!
Please take them! As hard as I try, I'm not infallible and will at times make a mistake. Taking screenshots of your claims can go a very long way in helping me correct them.
Occasionally, we have a change of heart. That's completely normal and is totally fine. If you change your mind about a piece of jewelry you claimed, it's best to let me know during the LIVE so it can be offered to a customer that may have also wanted it. However, if this happens excessively it becomes a time sink, interruption for other customers to keep waiting through and can also increase the chances of an error occurring.
I encourage my customers to ask that I place certain pieces to the side if they're not sure about it or want to see other jewelry first before claiming. This way, I can find the item quickly and not have to adjust balance sheets unnecessarily by removing items from bags. This method works very well!
PAYMENTS
For new customers, payment for 1st claim and shipping is due immediately. Payments for subsequent claims are due by the end of the live.
If "Goods and Services" is used in PayPal or "Turn on for purchases" is used in Venmo, you will be refunded the amount I received (which will not include the fee paid to the payment platform). Only payments via "Friends and Family" are accepted. The fee charged to me by using Goods and Services is not built into my pricing.
I accept PayPal, Venmo and CashApp.
If a customer's claims/bag is abandoned without payment, they will no longer be welcome to shop with me again. It's not fair to me or other customers that may have wanted the item(s). It is the customers' responsibility to supply correct information in the New Customer Form and submit payment by the end of the LIVE session. I do not invoice nor will I reach out to customers for this. If you have any questions, please reach out to me via direct messaging or email directly after the LIVE if you weren't able to ask in the LIVE.
Let's be real - some of my ladies fall asleep since it can be very late depending upon timezone. And that's ok! I generally reconcile payments the next morning to allow for this. The exception is for Sunday LIVEs. Directly after this LIVE, I begin preparing all of the shipments to go out the next day. So payments and forms MUST be submitted by the end of that LIVE session to be shipped - otherwise, your shipment will not go out until the next shipping day one week later.
SHIPPING
The shipping fee charged is for the entire shipping week which runs from Monday to Sunday and covers a majority of orders. You may shop multiple times with me during the shipping week and add claims to your bag at no additional shipping charge. However, if a bag becomes too large (1lb or more), you may be asked for additional shipping fees. You may also ask that jewelry boxes are excluded to reduce the weight.
Shipping takes place once per week, which ships out on Mondays. If a Monday is a holiday, your package will ship the next day that carriers are operating. You will receive tracking information via the email address you supplied in the New Customer form. Frequently, this can be found in your Spam or Junk folder.
You may ask that your bag be "held open" through the next shipping week. This means you may add items to your previous week's bag without incurring additional shipping charges - unless your bag becomes too heavy (1 lb or over) for the usual shipping charge. The maximum amount of time a bag may be held open is 2 weeks.
INSURANCE
All shipments are covered for up to $100 of insurance by the carrier at no additional cost to you. If you'd like additional insurance on your package, please notify me and I can give you the additional amount to pay, which is usually $1 per $100 of additional insurance.
CUSTOMER SERVICE
All questions regarding shipments, payments or purchased jewelry must be submitted via direct messaging or email. Please do not ask for things of this nature during a LIVE session. There are many other customers waiting to shop and it's not fair to keep them all waiting during a LIVE.
Please realize that there may be a several hour or even a day delay in answering your inquiry. I do work a full-time job in addition to jewelry destashing and all that comes with it. I will do my best to connect with you as soon as I'm able.
Now that all of that is out of the way - come hang out, have fun with a great group of ladies and drool over all the bling!
Thank you and I appreciate every single one of you.
~ Rachael
unicornbpdestash@gmail.com