AJCC Membership Cancellation Form
CANCELLATION POLICY: Cancellations Require 30 days' notice once this form is completed and submitted; this is by calendar month, not date. *Please note all returning members pay the initiation fee when rejoining*
Name
*
First Name
Last Name
Birth Date
*
-
Month
-
Day
Year
Date
Phone Number
*
Please enter a valid phone number.
Address
*
Street Address
Apartment / Unit #
City
State
Zip Code
Email
*
example@example.com
Back
Next
Can you pick the option that best describes why you're leaving the Alpert JCC? Some options will lead to related follow-up questions for you to provide more detailed additional feedback.
*
Cost of Membership Fees
Relocation (Moving)
My Child(ren) Aged Out of ECE (Satisfied w/ECE)
My Child(ren) Finished Summer Camp (Satisfied w/Camp)
ECE/Youth Programs Did not Meet Expectations
No Longer Using Fitness (Gym/Classes/PT)
No Longer Using Pool/Aqua Programs
Customer Service Did not Meet Expectations
Cleanliness of Facilities
Medical Reasons
Hours of Operation of the AJCC Facility (Not ECE)
Other/Multiple Reasons
Back
Next
Please describe the primary reason why you are no longer using ECE / Youth Programming:
ECE / Youth Cost of Tuition and Fees
ECE / Youth Hours of Operation are Not Ideal
ECE / Youth Teaching Staff did not meet Expectations
ECE / Youth Administrative Staff didn't meet Expectations
ECE or Youth Program was Removed or Changed
ECE / Youth Scheduling (Days off/Holidays) are Not Ideal
ECE / Youth Curriculum (activities, etc.) didn't meet Expectations
What was the Name of the ECE/Youth Program that was Removed or Changed that did not meet your expectations? There will be an additional section to provide your feedback after this section.
We deeply regret and sincerely apologize if our ECE/Youth Teaching staff did not meet your expectations and needs. If you feel comfortable, please tell us about your experience that made you cancel your membership. You do not need to provide specific names if you do not feel comfortable.
We deeply regret and sincerely apologize if our ECE/Youth Administrative staff did not meet your expectations and needs. If you feel comfortable, please tell us about your experience that made you cancel your membership. You do not need to provide specific names if you do not feel comfortable.
Please rank the following aspects of ECE and Youth Programming:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Overall Quality of ECE/Youth Programs
Overall Quality of ECE/Youth Staff
Overall Value of ECE/Youth Programs for Cost
Back
Next
Please select the primary reason why you are no longer using the Fitness Facilities and/or Fitness Programs:
Equipment in the Fitness Center is too crowded
The Fitness Center doesn't have the equipment I want, or removed the equipment I liked using
Group Fitness Classes did not meet Expectations (class cancellations, scheduling, or crowding)
The layout of the Fitness Center is not ideal
The Basketball Court is too crowded, or is not available at my preferred hours
The Pickleball Court is too crowded, or is not available at my preferred hours
Fitness Staff / Fitness Instructor did not meet Expectations
No longer motivated to use the fitness center, fitness classes, and/or personal training
Please select the best choice for why Group Fitness Class(es) did not meet your expectations:
The class was cancelled / not available
The class was too crowded
The class was too difficult, or had me do exercises that I do not like doing
We sincerely apologize for cancelling a fitness class that you liked. Can you tell us what day and time this class was, and the name of the class?
We sincerely apologize if we do not have, or have removed, fitness equipment that you wish to use. If you would like, please tell us about the specific fitness machine that is no longer present.
We deeply regret and sincerely apologize if our Fitness staff has not met your expectations and needs. If you feel comfortable, please tell us about your experience that made you cancel your membership. You do not need to provide specific names if you do not feel comfortable.
Please rank the following aspects of our Fitness Programming:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Overall Quality of Fitness Programs/Personal Training
Overall Quality of Fitness Staff
Selection of Fitness Equipment in Fitness Facility
Value of Fitness Center for Cost
Value of Personal training for Cost
Value of Group Classes for Cost
Back
Next
Please choose the option that best describes why you are no longer using the Pool and Aquatic Facilities
I (or my children) only swim during the summer (seasonal)
The pool is too crowded during the times I prefer to swim
Aquatics classes (class cancellations or scheduling)
Aquatics staff did not meet Expectations
Excessive pool closures
We deeply regret and sincerely apologize if the pool was closed more frequently than you preferred. If you would like, could you please tell us about when the pool was closed (days, times) and any additional feedback you can provide.
We deeply regret and sincerely apologize if the Aquatics staff has not met your expectations and needs. If you feel comfortable, please tell us about your experience that made you cancel your membership. You do not need to provide specific names if you do not feel comfortable.
Please rank the following aspects of our Aquatics Programming
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Quality of Aquatics Programs/Lessons/Classes
Overall Quality of Aquatics Staff
Value of Pool for Cost
Back
Next
We deeply regret and sincerely apologize if our Customer Service staff has not met your expectations or needs. If you feel comfortable, please tell us about your experience that made you cancel your membership. You do not need to provide specific names if you do not feel comfortable.
Back
Next
Can you please select which part of the AJCC facility was not properly maintained/kept clean?
Locker Rooms
Restrooms
Alban Fitness Center (Upstairs Exercise Area)
Mary Alpert Pool
Hillinger Pool Deck Area
Lentzner Family Promenade Area
Mahjong / Game Rooms (Room 28/29)
ECE Classrooms
Feldman Family Gymnasium (Basketball/Pickleball Courts)
Lipeles Auditorium
Feiwell Aerobics/Dance Studio
Stuhlbarg/Schulman Senior Lounge (Room 61/62)
Lessin-Wohlstatter Multi-Purpose Room (MPR)
Linden-Baldwin Cafe
Zack Library
Back
Next
Optional: If you feel comfortable, would you be able to tell us a bit about what kind of health services/wellness accommodations we may have been able to provide to keep you with us as you navigate your medical/health conditions?
Back
Next
Do you plan to return at some time in the next year?
Yes
No
Unsure
If you would like to give us any further feedback, would you please detail why you are terminating your membership with us?
Submit
Should be Empty: