2025 Medical Insurance

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Hello Fellow Goodiyan!

Thank you for taking your time to participate in our medical insurance feedback survey.

The purpose of this survey is to ensure we get an in-depth and authentic feedback. Although we will ask you for your name and email, the results of the survey will stay 100% anonymous.

Your name and any personal details will only be used to ensure the authenticity of the submission and avoid duplication, and will not be used to identify you as a person.

If you feel any question is too personal, you can always choose to skip the answer, and share this feedback with me verbally.

For any questions, calrifications, feedback, please feel free to contact me:

Mohamed Ismail - maia@goody.com.sa

It is very important to be 100% open and honest in your feedback so we can drive real change. Please share as much information as you can, as long as it does not violate your privacy.

The survey covers 7 different areas of the medical insurance, covered under a max of 27 questions and takes approximately 10 minutes to fill. You can save it as a draft and continue later.

Name* This field is required.

First Name

Last Name

Email* This field is required.

ABC@goody.com.sa

Email Verified

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••••

Have you faced any challenges or limitations with the dental coverage provided by BUPA?.* This field is required.Coverage Definition: the extent of coverage provided by the policy, including inpatient and outpatient treatments, surgeries, medications, emergency care, maternity, mental health, dental, vision, and other specific services relevant to your needs.

YESNO

Please elaborate on the challenges and limitation you faced related to Dental Coverage* This field is required.

How satisfied are you with the annual limit for dental benefits under your BUPA insurance plan?* This field is required.Rate your satisfaction with the maximum amount covered for dental services each year. Consider whether this limit meets your dental care needs.

Dental Satisfaction

What improvements would you suggest for BUPA's dental coverage?* This field is required.Provide any recommendations you have for enhancing dental coverage, such as increasing the coverage limit, including more types of treatments, or expanding the network of dental providers.

Have you experienced any denials or partial approvals for medical tests (e.g., blood tests, MRIs) that were recommended by your doctor?* This field is required.Let us know if BUPA has ever refused or only partially approved medical tests or procedures that your doctor deemed necessary. Please include specific examples if possible in the next question.

YESNO

Please provide more details on denials or partial approvals* This field is required.

How satisfied are you with the approval process for medical tests and procedures under your BUPA insurance?* This field is required.Consider factors like how quickly approvals are granted, how transparent the process is, and whether you feel necessary treatments are adequately covered.

Coverage of Medical Tests and Procedures

Have you faced challenges with the coverage of alternative or herbal medicines under your BUPA insurance?* This field is required.If you've used or attempted to use alternative treatments (such as herbal medicines or acupuncture) and encountered coverage issues, please explain in the next question.

YESNO

Alternative treatment issues* This field is required.

Would you like BUPA to include alternative treatments (e.g., herbal medicine, acupuncture) in their coverage?* This field is required.Indicate whether you think BUPA should expand its coverage to include these types of treatments.

YESNO

Please specify which alternative treatments you believe should be covered.* This field is required.List any specific alternative therapies or medicines you feel should be included in the insurance plan.

Have you utilized mental health services under your BUPA insurance?* This field is required.

YESNO

How satisfied are you with the coverage provided?* This field is required.If you've accessed services like counseling or therapy, please share your level of satisfaction with how BUPA covers these services.

Mental Health Services

Are there any mental health services or treatments that you feel should be included in the coverage? Please specify.* This field is required.

Have you encountered limitations with the coverage for vision care or corrective lenses?* This field is required.Describe any issues related to vision care coverage, such as low allowances for glasses or contact lenses, exclusions of certain procedures, or limitations on provider choice.

YESNO

Vision care limitations* This field is required.Describe any issues related to vision care coverage, such as low allowances for glasses or contact lenses, exclusions of certain procedures, or limitations on provider choice.

How satisfied are you with the coverage amount for vision-related expenses (e.g., eyeglasses, contact lenses)?* This field is required.

Vision and Corrective Lenses

Do you feel that the deductibles and co-payments required under your BUPA insurance are not reasonable? * This field is required.Share your thoughts on the out-of-pocket costs you pay when receiving medical services, and whether these costs are fair and manageable for you.

YESNO

Please explain your perspective with regards to Premiums and deductibles* This field is required.Share your thoughts on the out-of-pocket costs you pay when receiving medical services, and whether these costs are fair and manageable for you.

Have high deductibles or co-payments ever delayed or prevented you from seeking medical treatment?* This field is required.Let us know if the cost of deductibles or co-payments has ever caused you to postpone or avoid getting needed medical care

YESNO

What changes would you suggest regarding the deductibles and co-payments?* This field is required.Provide any ideas you have for adjusting these costs to make healthcare more affordable and accessible.

How satisfied are you with the deductible / premium amount that you are currently paying?* This field is required.

Deductible satisfaction

Are there any hospitals or medical centers that you believe should be added to BUPA's network? Please list them.* This field is required.Identify any specific hospitals or clinics that are important to you but are currently not included in the network.

Have you experienced inconvenience due to certain preferred hospitals (e.g., Dr. Sulaiman Al Habib, Al Salamah, IMC) not being included in the network? If yes, please describe.* This field is required.Explain any difficulties you've had accessing medical care because your preferred providers specifically are not covered. For example: Certain hospitals having unique services or facilities, etc.

How satisfied are you with the current hospital network provided by BUPA in your region?* This field is required.Consider the availability and accessibility of hospitals and clinics included in your plan when rating your satisfaction.

Have you faced any difficulties with the claims and reimbursement process (e.g., delays, partial reimbursements)?* This field is required.

YESNO

Claims Processing: Please provide details.* This field is required.Share specific instances where you've encountered problems when submitting claims or receiving reimbursements for medical expenses.

How satisfied are you with the ease of filing and tracking claims with BUPA?* This field is required.Rate how user-friendly and efficient you find BUPA's claims submission and tracking systems.

Claims Processing

What improvements would you suggest for the claims and reimbursement process?* This field is required.Offer any suggestions you have for making the claims process smoother or more transparent.

Have you encountered any issues with BUPA's customer service in terms of responsiveness or helpfulness?* This field is required.

YESNO

Customer Support Experience: Please explain what issues you encountered.* This field is required.Describe any negative experiences you've had with customer service, such as unresponsive representatives or unresolved issues.

How satisfied are you with the assistance provided by BUPA when you have questions or issues related to your medical insurance?* This field is required.Rate your overall satisfaction with the support you've received from BUPA's customer service team.

Customer Support Experience

Would you be interested in additional coverage options, such as enhanced dental, vision, or mental health services?* This field is required.Let us know if you'd be more satisfied if better or more comprehensive coverage in specific areas.

YESNO

Are there any specific services or treatments not currently covered that you believe should be included? Please specify.* This field is required.List any particular services, treatments, or therapies you feel should be added to the insurance plan to better meet your healthcare needs.

Would you be interested in the possibility of upgrading your insurance plan for better coverage and benefits?* This field is required.Indicate whether you would like the option to choose a higher-tier plan that offers enhanced benefits, potentially at an additional cost.

YESNO

If Yes, what type of enhancements would you be most interested in?* This field is required.Select the areas where you would like to see improvements if you could upgrade your plan. Choose all that apply or specify others.

Increased hospital network

Lower deductibles/co-payments

Higher coverage limits (e.g., dental, vision)

Additional wellness programs and services

Other

Do you have any additional comments or suggestions that could help us improve the medical insurance experience with BUPA?This is an opportunity to share any other thoughts, concerns, or ideas you have that haven't been addressed in the survey. Your feedback is valuable in helping us enhance your insurance experience.

Attachments - optionalIf you would like to share any documents that supports your feedback, if needed. Please do not share any personal or medical records that are confidential.

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