In an effort to provide a safe and healthy environment for staff and patients, Alzein Pediatrics expects patients,
parents and accompanying family and friends to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff. The following behaviors are prohibited and may result in your immediate dismissal from the practice:
• Physical assault or inflicting bodily harm.
• Rude behaviors in person or through written, verbal or electronic communication, including but not limited to the following: Profanity, harassment, offensive or intimidating statements or gestures and threats of violence.
• Racial or cultural slurs or other derogatory remarks associated with race, language, or sexual orientation.
• Requests that would constitute illegal or unethical behavior on the part of Alzein Pediatrics.
PLEASE BE COURTEOUS WITH THE USE OF CELL PHONES/VIDEO AND OTHER ELECTRONIC DEVICES. WE RESPECTFULLY ASK THAT YOU PUT YOUR DEVICES AWAY WHILE INTERACTING WITH THE STAFF, AND PROVIDERS.
WE ARE MAKING EVERY EFFORT TO DUCE WAIT TIMES AND MAKE ALL OF OUR PATIENTS' VISITS TO ALZEIN PEDIATRICS AS STRESS FREE AND ENJOYABLE AS POSSIBLE. TO ASSIST IN THAT GOAL, WE HAVE THE FOLLOWING EXPECTATIONS:
Please arrive on time for your appointment. It would be ideal for you to arrive 10-15 minutes early for your appointment. Arrive 10-15 minutes early is especially important when your appointment is our first in the AM.
Arriving more than 15 minutes late may result in having to reschedule. When you arrive late, you are taking up someone else's designated time. This has a domino effect on every subsequent visit and is a contributing factor to long wait times.
❖ Please provide 24 hours notice of cancellation whenever possible. We understand that last minute situations arise. Any notification, even late notice is appreciated.
❖ MISSING an appointment without prior notification will result in a $50 no show fee. That will need to be paid before your childs next appointment.
Please ensure a parent or responsible adult attends all appointments with patients that are 17 years and below. This is necessary to obtain legal consent for all procedures and treatments, including vaccinations.
❖ Payment of co-pays and/ or balances is expected at the time services are rendered, regardless of who brings the child to their appointment. Failure to do so may result in having to reschedule your appointment.
❖ Please do not leave your children unattended in the office. If you need to use the rest room, please inform one of our staff members to help you with your children.
❖ To ensure your children's safety, we ask that you not allow your children to climb on the furniture in the waiting area.