Declaration of Facts – Matco Tools Franchisees - YOUR ANSWERS ARE CONFEDENTIAL
We are using this survey to demonstrate the impact of MDBS Version 3 violations and to persuade Matco Tools to take responsibility. Please answer truthfully. If you prefer not to participate in the survey but still wish to submit information or ask questions, you can reach out to us directly at: Email: Bill@GetMatcoTools.com or Call/Text: (855) 628-2699 (855) Matco-99 Thank you for your time and support. This survey may be official evidence so please be accurate and give us as much information as you wish.
Distributor Name
First Name
Last Name
Address
Street Address
Street Address Line 2
City
Please Select
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
State
Zip Code
Cell Phone Number
I understand that a consent disclaimer to accept messaging and potential charges is mandatory for approval.
Format: (000) 000-0000.
Email
example@example.com
Do you believe MDBS version 3 hurt your business?
*
Yes
No
Would you support or participate in a potential lawsuit against Matco Tools over the flaws in MDBS? (Even if you are separated from Matco Tools, you may answer this)
*
Support
Participate
I would not support or participate
Are you a current Matco Tool distributor or separated from Matco Tools?
*
Current Distributor
Separated Ditributor
Have you experienced any problems with MDBS (version 3)
*
Yes
No
Was your MDBS issue related to credit card processing?
*
Yes
No
Do (or did) you use NMI to verify your credit card transactions?
*
Yes
No
Unsure
Have you ever had a credit card transaction in MDBS show as 'AUTHORIZED' but later see that NMI reported it as a failed or declined payment?
*
Yes
No
"Stuck Transaction" Have you ever had a CREDIT CARD transaction in MDBS show as 'AUTHORIZED' but never showed in NMI? (even as failed or declined)?
*
Yes
No
Unsure
If you replied yes to having problems with CREDIT CARD transactions in MDBS, please explain the issues below.
*
Have you ever had a PRICING ISSUES in MDBS (example: customer was mysteriously charged the wrong price, or customer was charged for a "requested" item)?
*
Yes
No
If you replied yes to having PRICING ISSUES in MDBS, please explain the issues below.
*
Did Matco Tools ever notify you of a security breach in MyMatcoTools.com?
*
Yes
No
Did Matco Tools ever notify you of a security or data breach in MDBS that exposed franchisee data? (Data breach, your personal information including: distributor full name, ship to address, home and cell phone, financial business break even amount, MyMatco.com User ID, )?
*
Yes
No
Did Matco Tools ever notify you of a data breach in MDBS that exposed customer/consumer information including Social Security Numbers?
*
Yes
No
Are there any other details you would like to share with us (or ask questions)?
"I hereby certify that the information provided is true and correct to the best of my knowledge. I understand that making false statements may result in legal consequences. By signing below, I acknowledge and confirm the accuracy of my responses."
Signature
*
Save
Continue
Continue
Should be Empty: