• Commercial Customer Form

    Welcome!

  • General Account Info

  • Are you sure?

    Please think carefully before choosing this option! This will duplicate ALL information (except site name and address) including emergency contact info, central station passwords, and fire inspection settings (if applicable). If any of this information varies across these sites, we highly recommend completing a separate form for each individually. The most common use for duplication is a single campus with multiple buildings, but managed by the same individual(s).

  • Primary Contact

    For service, scheduling, account changes, etc.

  • Billing Preferences

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  • Which system(s) will we be servicing at this location?

    So we can tailor your questions.

  • Annual Fire Alarm Inspection Settings

    Per NFPA 72, commercial fire alarms are required to be inspected annually.

  • First Annual Inspection Date

    All new fire alarm systems should be inspected one year after completion. Customers with existing systems may recently have had inspection and may prefer to select their start date one year after their previous inspection.
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  • Inspection Scheduling Preference

    Note: A text and email reminder will be sent to the primary contact 30 days before inspections are due to expire.

  • Auto Schedule Settings

  • Send inspection form to your local fire marshal?

    We always email the primary contact a copy, but we can send it to the local fire marshal as well if you'd like.

  • Emergency Contacts

  • BEFORE-DISPATCH Contact List

  • For EMERGENCIES (break-in detected, smoke detected, etc): we'll text (all contacts immediately) and call (individually, in order) BEFORE the authorities are called. These individuals can either request to dispatch the authorities or disregard if they aren't needed.
    For NON-EMERGENCIES (low battery, power failure, etc): these individuals will receive a text alert with a link to either request service or place the signal on "disregard". Exception: fire alarm troubles will also generate a phone call.
    This list requires a minimum of 1 contact and a maximum of 2; typically it includes individuals most frequently at the location.

  • What is a Central Station Password?

    When the alarm goes off, this verbal password is used to verify the identity and authority of the individual speaking to the dispatcher if they request to disregard the alarm. The verbal password will also be required to place the system "On Disregard" with central station. It should be memorable, but something only you would know.

    Words and numbers only. No spaces! Use capitalization to separate words if needed (i.e. PuppyDog, SpaceBalls123, etc.)


    NOTE: There are no verification calls for fire alarms, per NFPA 72, the fire dept is dispatched immediately upon detection of a fire. The pre-dispatch call list will be notified in order following dispatch.

  • AFTER-DISPATCH Contact List

  • For EMERGENCIES: we'll text (all contacts immediately) and call (individually, in order) AFTER the authorities are called.
    For NON-EMERGENCIES: these individuals will receive a text alert with a link to either request service or place the signal on "disregard". Exception: fire alarm troubles will also generate a phone call.
    There is no minimum on this contact list; typically it includes supervisors, maintenance managers, tenants, or any other property stakeholder.

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