Thompsons Corporate Travel Client Survey

1

Are you or your company a current client of Thompsons Travel?* This field is required.

Yes

No

3

If other, which industry?* This field is required.

4

What is the size of your company?* This field is required.

1-50 employees

51 - 200 employees

201 - 500 employees

501 - 1000 employees

1001+ employees

5

Are there specific travel requirements in your industry?* This field is required.Select up to 3.

Remote location access

Regulatory compliance

Specialised accommodation

Group travel

Other

6

If other, which requirements?* This field is required.

7

What industry trends are currently shaping your company's travel needs?* This field is required.Select up to 3.

Sustainability and eco-friendly travel

Remote working and virtual meetings

Increased focus on safety and health measures

More flexible booking and cancellation policies

Corporate wellness travel

Other

8

If other, what trends?* This field is required.

9

How satisfied are you with Thompsons Travel's services?* This field is required.

1 (Very unsatisfied)

2 (Some issues, not satisfied)

3 (Ok, but could be better)

4 (Satisfied)

5 (Very satisfied)

10

What aspects of our services are you most satisfied with?* This field is required.Select up to 3

Personalised service

East of booking

Travel recommendations

Customer support

Price / value for money

Responsiveness and communication

Efficient booking platforms

Great travel app

Other

11

If other, what service aspects?* This field is required.

12

What areas could Thompsons Travel improve to better meet your needs?* This field is required.Select up to 3.

More flexible booking options

Faster response times

Better customer support

More destination options

Better value for money

More sustainable travel options

Other

13

If other, what areas to improve?* This field is required.

14

Would you recommend Thompsons Travel to others?* This field is required.

Yes

No

15

If no, please explain why:* This field is required.

16

Does your company have an incentive programme that includes travel rewards?* This field is required.

Yes

No

17

How important is travel as a reward in your incentive programme?* This field is required.

Very important

Somewhat important

Not important

18

What types of travel experiences would be most valued in your company's incentive programme?* This field is required.Select up to 3

Luxury holidays

Adventure travel

Group travel

Wellness retreats

Team-building experiences

Cultural experiences

Other

19

If other, what types of experiences?* This field is required.

20

Would your company be interested in working with Thompsons Travel to create customised incentive travel packages?* This field is required.

Yes

No

22

If other, what priorities?* This field is required.

23

How important are health and safety protocols when booking travel for your company?* This field is required.

Very important

Somewhat important

Not important

24

Do you prefer group travel or individual travel bookings for your team?* This field is required.

Group travel

Individual travel

A mix of both depending on the trip

25

Is corporate social responsibility (CSR) important when choosing a travel provider?* This field is required.

Yes

No

26

How user-friendly do you find our online booking platforms or tools?* This field is required.

1 (Not user-friendly)

2

3 (It's okay, but I find it somewhat difficult)

4

5 (Very user-friendly)

27

How does your company typically book travel?* This field is required.

Online platform

Through a travel agent

In-house team

Other

28

If other, what methods?* This field is required.

29

How far in advance do you usually plan and book business travel?* This field is required.

Less than 1 month

1-2 months

3-6 months

More than 6 months

30

Do you need any special services, like private transport or concierge, when booking travel for your team?* This field is required.

Yes

No

31

How often does your company need to make changes to travel plans once booked?* This field is required.

Frequently

Occasionally

Rarely

32

What's the hardest part of managing business travel for your company?* This field is required.

33

How do you handle changes or issues with travel plans?* This field is required.

34

Are there any services you feel are missing in your current travel setup?* This field is required.

35

Have you considered using a Travel Management Company (TMC) like Thompsons Travel?* This field is required.

Yes

No

36

What would make you consider switching to a new TMC?* This field is required.Select all that apply

Better pricing

More flexible services

Dedicated account manager