FAQ’s

Frequently Asked Questions

Here you will find a comprehensive list of all frequently asked questions, if you do not see an answer to a question you may have feel free to submit a question form below.
- How do I contact you?
- Where are you located?
- I’m here but I don’t see “Lunar Esthetix”, where are you?
- I have allergies, can I still make an appointment at Lunar Esthetix?
- I’m pregnant, can I still make an appointment at Lunar Esthetix?
- Do you provide services for kids and teens?
- Are you LGBTQ+ friendly?
- Is Lunar Esthetix wheelchair friendly/accessible?
- Do you provide oncology safe services?
- Do you have gift cards or certificates?
- I lost my gift card or certificate, what do I do?
- I won a raffle or giveaway prize to Lunar Esthetix, how do I claim it?
- Why am I being asked for my card information?
- What is the deposit for?
- What do I have to do before treatment?
- I booked an appointment, now what do I do?
- Do I have to do an intake form every time?
- I have to cancel or reschedule my appointment, what do I do?
- I no showed, what happens next?
- I’m having an emergency but I have an appointment, what do I do?
- I or someone in my household has come down with an illness, what do I do?
- I’m running late! What do I do?
- The weather/roads are awful, what do I do?
- I don’t want to come in for help, do you offer virtual assistance?
- Do you provide couple services or services where I and another person can come in?
  
  Yes! At this time Lunar has both Shay our skincare specialist and Kelsey our massage therapist. This allows one person to receive a facial treatment and one person to receive a massage. We however cannot accommodate two people receiving the same services (ex: 2 facials or 2 massages) at once as there is only Shay and Kelsey. We do however have a great lobby area with a tv streaming popular tv shows and movies, as well as a fully stocked coffee and a snack bar.
- Does anyone else but Shay see my intake forms?
- I have a contagious condition, can I still come in for treatment?
- Can I book an appointment just to come relax and have some “me time”?
- I selected “I do not consent to photos”, why are you still taking pictures and filming me?
- Are you going to talk to me the entire time I’m at Lunar Esthetix?
- What treatment do I book?
- What’s included in a facial?
- Do I complete an intake form for this service?
- What do I wear?
- Can I wear makeup to my facial treatment?
- I’m using Prescription Medication, can I still get a facial?
- I’m using Tretinoin/Accutane, can I still get a facial?
- I have sensitive skin, can I still get a facial?
- Will I break out after my facial?
- What happens if my skin isn’t compatible with a treatment?
- Do I have to take out my facial piercings before treatment?
- My skin didn’t feel or look right after treatment or I wasn’t happy with my results, what do I do?
- Can I get Circadia or Hale & Hush anywhere else?
- Can I order larger sizes or place a larger order?
- I purchased the wrong product, what do I do?
- I purchased a product and I don’t like it, what do I do?
- I purchased a product and it doesn’t look, smell or feel right, what do I do?
- I purchased a product and I had a reaction to it, what do I do?
- Can I return or exchange product?
- How long will my order take to arrive?
- Can my order be shipped to my house?
- Do I have to pay shipping?
- I want to try Circadia or Hale & Hush but I don’t know what I need, can you help?
- Can I purchase Circadia or Hale & Hush from Lunar Esthetix online?
- Do you have homecare products for the body or scalp?
- Do I have to buy homecare or aftercare products?
- I’m using Trentinoin, can I still get my brows done?
- What is a brow lamination?
- What does “color” mean?
- Will my brows look dark and blocky?
- I hate waxing, can I still get my brows done?
- How do I take care of my brows after getting them done?
- I have like no brow hairs, can I still book an appointment?
- Do I still have to fuss with my brows after getting them laminated?
- What should I expect after getting waxed?
- What should I do before getting waxed?
- What should I do after getting waxed?
  
  Avoid touching or applying makeup to the area to minimize bacteria being introduced to freshly waxed skin. No hot water during your skincare routine or excessive sweating 24-48 hours after your wax. Keep the treatment area hydrated with your aftercare and please notify me should you experience worsening symptoms.
- Do you provide waxing services for men, such as “manzilians”?
- Do you wax those with non-contagious skin conditions like HS?
- Do you wax those with contagious skin conditions like shingles, herpes simplex 2 (HSV-2), etc?
- What is included in the scalp treatment?
- Should I do anything to my hair before I come?
- Will my hair be washed, dried and styled after the scalp treatment?
- When do I wash out the scalp treatment?
- What should I use on my hair after the scalp treatment?
- I have extensions in, can I still get a scalp treatment?
- I have a scalp condition, can I still get a scalp treatment?
- Q: Do you provide full body treatments?
  A: Yes! We have a full body spa treatment by Shay and full body massages by Kelsey!
  
  Q: What’s included in the body treatment by Shay?
  A: The body treatment includes a universal hydrating facial, a relaxing back facial, scalp therapy which includes organic oils, and foot therapy which includes hot towels. Throughout the process steam, massage and hot towels are used.
  
  Q: Do I have to do anything special before a body treatment?
  A: The only treatment prep that is required would be the facial portion of our body treatment. All actives, acne medications and topicals must be discontinued 14 days prior to treatment.
  
  Q: Do you provide massages here?
  A: Yes! Lunar Esthetix has licensed massage therapist Kelsey Fiore for all body massage needs!
  
  Q: How do I book a massage with Kelsey?
  A: You may book a massage with Kelsey on our website under Kelsey Fiore or The Spa!
  
  Q: Can I book a massage with Kelsey and a facial with Shay?
  A: Absolutely! If you are struggling to find a suitable time online, feel free to shoot us a text or give us a call and we will be happy to help!
  
  Q: What kind of massages does Kelsey provide?
  A: Kelsey provides Swedish and prenatal massages as well as trigger point therapy, connective tissue therapy, medical massage and more! Feel free to send us a message to discuss your needs and the treatment that would be best for you!
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Frequently Asked Questions

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