FAQ’s

Frequently Asked Questions

Here you will find a comprehensive list of all frequently asked questions, if you do not see an answer to a question you may have feel free to submit a question form below.
- How do I contact you?
- Where are you located?
- I’m here but I don’t see “Lunar Esthetix”, where are you?
- I have allergies, can I still make an appointment at Lunar Esthetix?
- I’m pregnant, can I still make an appointment at Lunar Esthetix?
- Do you provide services for kids and teens?
- Are you LGBTQ+ friendly?
- Is Lunar Esthetix wheelchair friendly/accessible?
- Do you provide oncology safe services?
- Do you have gift cards or certificates?
- I lost my gift card or certificate, what do I do?
- I won a raffle or giveaway prize to Lunar Esthetix, how do I claim it?
- Why am I being asked for my card information?
- What is the deposit for?
- What do I have to do before treatment?
- I booked an appointment, now what do I do?
- Do I have to do an intake form every time?
- I have to cancel or reschedule my appointment, what do I do?
- I no showed, what happens next?
- I’m having an emergency but I have an appointment, what do I do?
- I or someone in my household has come down with an illness, what do I do?
- I’m running late! What do I do?
- The weather/roads are awful, what do I do?
- I don’t want to come in for help, do you offer virtual assistance?
- Do you provide couple services or services where I and another person can come in?
- Does anyone else but Shay see my intake forms?
- I have a contagious condition, can I still come in for treatment?
- Can I book an appointment just to come relax and have some “me time”?
- I selected “I do not consent to photos”, why are you still taking pictures and filming me?
- Are you going to talk to me the entire time I’m at Lunar Esthetix?
- What treatment do I book?
- What’s included in a facial?
- Do I complete an intake form for this service?
- What do I wear?
- Can I wear makeup to my facial treatment?
- I’m using Prescription Medication, can I still get a facial?
- I’m using Tretinoin/Accutane, can I still get a facial?
- I have sensitive skin, can I still get a facial?
- Will I break out after my facial?
- What happens if my skin isn’t compatible with a treatment?
- Do I have to take out my facial piercings before treatment?
- My skin didn’t feel or look right after treatment or I wasn’t happy with my results, what do I do?
- Can I get Circadia or Hale & Hush anywhere else?
- Can I order larger sizes or place a larger order?
- I purchased the wrong product, what do I do?
- I purchased a product and I don’t like it, what do I do?
- I purchased a product and it doesn’t look, smell or feel right, what do I do?
- I purchased a product and I had a reaction to it, what do I do?
- Can I return or exchange product?
- How long will my order take to arrive?
- Can my order be shipped to my house?
- Do I have to pay shipping?
- I want to try Circadia or Hale & Hush but I don’t know what I need, can you help?
- Can I purchase Circadia or Hale & Hush from Lunar Esthetix online?
- Do you have homecare products for the body or scalp?
- Do I have to buy homecare or aftercare products?
- I’m using Trentinoin, can I still get my brows done?
- What is a brow lamination?
- What does “color” mean?
- Will my brows look dark and blocky?
- I hate waxing, can I still get my brows done?
- How do I take care of my brows after getting them done?
- I have like no brow hairs, can I still book an appointment?
- Do I still have to fuss with my brows after getting them laminated?
- What should I expect after getting waxed?
- What should I do before getting waxed?
- What should I do after getting waxed?
- Do you provide waxing services for men, such as “manzilians”?
- Do you wax those with non-contagious skin conditions like HS?
- Do you wax those with contagious skin conditions like shingles, herpes simplex 2 (HSV-2), etc?
- What is included in the scalp treatment?
- Should I do anything to my hair before I come?
- Will my hair be washed, dried and styled after the scalp treatment?
- When do I wash out the scalp treatment?
- What should I use on my hair after the scalp treatment?
- I have extensions in, can I still get a scalp treatment?
- I have a scalp condition, can I still get a scalp treatment?
- Q: Do you provide full body treatments?
  A: Yes! We have a full body spa treatment by Shay and full body massages by Kelsey!
  
  Q: What’s included in the body treatment by Shay?
  A: The body treatment includes a universal hydrating facial, a relaxing back facial, scalp therapy which includes organic oils, and foot therapy which includes hot towels. Throughout the process steam, massage and hot towels are used.
  
  Q: Do I have to do anything special before a body treatment?
  A: The only treatment prep that is required would be the facial portion of our body treatment. All actives, acne medications and topicals must be discontinued 14 days prior to treatment.
  
  Q: Do you provide massages here?
  A: Yes! Lunar Esthetix has licensed massage therapist Kelsey Fiore for all body massage needs!
  
  Q: How do I book a massage with Kelsey?
  A: You may book a massage with Kelsey on our website under Kelsey Fiore or The Spa!
  
  Q: Can I book a massage with Kelsey and a facial with Shay?
  A: Absolutely! If you are struggling to find a suitable time online, feel free to shoot us a text or give us a call and we will be happy to help!
  
  Q: What kind of massages does Kelsey provide?
  A: Kelsey provides Swedish and prenatal massages as well as trigger point therapy, connective tissue therapy, medical massage and more! Feel free to send us a message to discuss your needs and the treatment that would be best for you!
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Frequently Asked Questions

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