Veterans Affairs Refund Policy
Enrollment time is defined as the time elapsed between the first date and last date of the student's physical attendance in the school. Any monies due to the student shall be refunded within fourteen (14) days of formal cancellation by the student or formal cancellation by the School of Glamology. Formal cancellation will be determined by the postmark on written notification or the date said information is delivered to the School in person.
For students receiving Veterans Administration (VA) educational benefits, upon receipt of withdrawal notification from the student by the school, the Financial Aid Administrator will report to the Veteran Affairs Department via a Notice of Change in Student Status Form. This form will report the beneficiary's last date of attendance, dates of terms affected, and reason for withdrawal or termination, and hours completed. In turn, the VA will inform the school of any monies required to be returned to the VA. The school will issue any applicable refund to the student, as the student is responsible for all VA benefits received and is personally responsible for returning monies to the VA.
Non-Acceptance
An applicant not accepted by SOG will be entitled to a refund of all monies paid
Termination
Notwithstanding the forgoing, if this contract is terminated by The School of Glamology due to willful misconduct and/or the inability to maintain Satisfactory Academic Progress in accordance with The School of Glamology Policies, the student will be refunded monies according to the Ga refund policy. A student absent for fourteen (14) consecutive days without notice or documentation will automatically be withdrawn from the program.
Once a student begins classes, books and uniforms become property of the student. If the student terminates enrollment, books and uniforms become non-refundable. Product charges will be prorated, as applicable.
Settlement Policy
In cases of mitigating circumstances such as prolonged illness or accident, death in the family, or other situations that make it impossible to complete the course, The school of Glamology shall make a settlement, which is reasonable and fair to both.
Program Cancellation/School Closure
If the Program is cancelled subsequent to a student's enrollment, the School of Glamology will either provide a full refund of all monies paid or completion of the Program at a later date.
If the Program is cancelled after students have enrolled and instruction has begun, the School of Glamology shall provide a prorated refund for all students transferring to another school based on the hours accepted by the receiving school or, provide the completion of the Program or, participate in a Teach-Out agreement or, provide a refund of all monies paid.
Missed Examinations
There will be a $25.00 fee for missed tests to cover staffing costs to makeup examinations outside of regularly scheduled class time.
Overtime Charges
Students will be charged $20.00 per clock hour for makeup hours completed beyond the maximum time frame.
BOOKS, PRODUCTS, AND SUPPLIES INCLUDED
Milady Standard Esthetics Fundamentals, 12th Edition. Milady Standard Esthetics Workbook, 12th Edition. Products provided for use during class: Includes, but is not limited to: Cleansers, Toners, Face Moisturizers, Facial Masks, Exfoliators, Serums, Massage Creams and Oils, Essential Oils, Body and Hand Creams, Paraffin, Depilatory Wax, Microdermabrasion Crystals, Baby Powder, Cosmetic Products.
Products provided to the student that becomes their property: Professional Brush Set, Bag, Mannequin, Work Book, State Board Prep Binder, Disposables, Jacket Supplies: Linens, Cotton Swabs, Spatulas, Tissues, Facial Sponges, Cotton, Disinfectants, Disposable Makeup Applicators (Sponges, Mascara Wands, Lip Brushes), Paper Towels, Exam Paper, Trash Bags, Laundry Supplies, First Aid Supplies. Uniforms: Women: Black Smock, Pin & Badge.
Estimate of Additional Expenses to be Incurred by Student
Black, rubber-soled, closed-toe shoes: $40.00
Combination Padlock: $5.00
Note-taking Supplies: $20.00
Georgia Esthetician exam fee (administered by PSI Exams ): $109.00 Georgia
Esthetician licensing fee: $30.00,
Graduation Dues $100
Microdermabrasion Machine $50-100
Employment Assistance
The School of Glamology will assist in resume preparation, job interviewing skills, and job placement. The School of Glamology does not guarantee placement. Additionally, the School of Glamology maintains ongoing job listings for graduates and alumni. However, the School of Glamology is geared towards assisting students with building their own business.
Attendance
Students are expected to attend all scheduled classes. All missed hours must be made up. Students may miss up to 5% of contracted hours. Documented medical, legal, or extenuating circumstances existing beyond the student's control may permit the student to miss up to 10% of contracted hours. Absences should be reported to respective instructors on or before the date of absence. A student must complete all contracted hours to graduate.
Graduation Requirements
To fulfill graduation requirements, students must complete all contracted hours in their respective program and maintain a minimum level of proficiency of 70% in all required courses as applicable to their program of study. All academic coursework and examinations must have been completed and tuition balance must be paid in full.
Once a student begins classes, books, kit and uniforms become property of the student. If the student terminates enrollment, the kit, books and uniforms become non-refundable as well as the administration fee. Product charges will be prorated, as applicable.
Student Complaint Process & Policy
Complaint Policy – School of Glamology
At the School of Glamology, we are committed to providing a professional and supportive learning environment. We value student feedback and take complaints seriously to ensure a fair resolution process.
1. Submitting a Complaint
Complaints must be submitted in writing via email to info@schoolofglamology.com or through the official complaint form available at the school office.
Complaints should include:
Full name
Date of incident
Detailed description of the issue
Desired resolution (if applicable)
2. Complaint Review Process
The complaint will be acknowledged within 3 business days.
A designated school representative will investigate the issue within 7 business days.
If necessary, a meeting may be scheduled to discuss the complaint further.
3. Resolution & Response
A written response with findings and any corrective actions will be provided within 10 business days of the initial complaint.
If additional time is needed for investigation, the student will be informed of the updated timeline.
All decisions made by the administration are final.
4. Confidentiality & Retaliation Protection
Complaints will be handled confidentially to the extent possible.
Students who file a complaint in good faith will not face retaliation.
5. Escalation Process
If the issue is not resolved satisfactorily, the student may request a formal review by submitting a written appeal within 5 business days of receiving the response.
Appeals will be reviewed by senior management, and a final decision will be issued within 10 business days.
By signing the enrollment contract, the student agrees to follow this complaint resolution process before seeking outside action.