• Customer Service and Claim Form

• Email*
• Name
  First NameLast Name
• Address*
  Street/Building Number, Level, Lot etc..

  Street Address

  SuburbState

  Zip Code
• Has your address changed since the order was placed?*
  YesNo
• Address at time of order*
  Street/Building Number, Level, Lot etc..

  Street Address

  SuburbState

  Zip Code
• Contact number*
  Please enter the best number to contact you on
• Order number*
  The order number pertaining to this order
• Order date*
   -Day -MonthYear

  The date your order was placed
• What product are you claiming for?*
  Please Select Lounge Armchair Dining Table Dining Chair Coffee Table Bed Bedside Table Mattress Buffett Television Cabinet Ottoman Rug Other
• Please upload relevant photos/files *
  Browse Files

  Drag and drop files here

  Choose a file

  Include: Photos of the whole item, the affected area close up, the ID Tag and please upload a copy of your invoice.

  Cancelof
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• Lounge and armchair

• What is wrong with the lounge/armchair?*
  BatterySeatReclinerHeadrestMaterialLegsFrameStainIncorrect product
• Which recliner seat has the issue? (When facing the lounge)*
• What is wrong with the lounge/armchair foam?*
  Too hardToo softIt's collapsingOther
• Is there any noise in the recliner?*
  YesNo
• Which headrest has the issue? (When facing the lounge)*
• What is wrong with the material? (lounge/armchair)*
  There is a rip or tear in itPuddling or StretchingThe colour doesn't matchThe material is incorrectThere's a stain on itThe stitching is faulty
• What is wrong with the legs?(lounge/armchair)*
  One or more of the legs are missingOne or more of the legs are broken
• What is wrong with the frame? (lounge/armchair)*
  The frame is bent/misshapedThe frame is making a noise
• Back

  Submit

  Next

• Dining Table

• What is wrong with the Dining Table?*
  There's an issue with the topThere's an issue with the base/frame/legsIncorrect product
• What is wrong with the dining table top?*
  It's scratchedIt has a chip on itThe product does not meet expectations
• Back

  Submit

  Next

• Dining Chair

• What is wrong with the dining chair?*
  LegsSeatIncorrect product
• Back

  Submit

  Next

• Coffee Table

• What is wrong with the coffee table?*
  There's an issue with the topThere's an issue with the base/frame/legsIncorrect product
• What is wrong with the coffee table top?*
  It's scratchedIs has a chip on itThe product does not meet expectations
• Back

  Submit

  Next

• Bed

• What is wrong with the bed?*
  FrameLegsIncorrect productOther
• Back

  Submit

  Next

• Bedside Table

• What is wrong with the bedside table?*
  TopBase/LegsDrawerIncorrect product
• What is wrong with the bedside tables top?*
  It's scratchedIs has a chip on itThe product does not meet expectations
• What is wrong with the bedside tables base/legs?*
  It's scratchedIs has a chip on itThe product does not meet expectations
• Back

  Submit

  Next

• Mattress

• What is wrong with the mattress?*
  SpringsFoamPipingRip or TearStainIncorrect product
• Back

  Submit

  Next

• Buffet

• What is wrong with the buffet?*
  TopCabinetBaseIncorrect Product
• What is wrong with the buffet top?*
  It's scratchedIt has a chip on itThe product does not meet expectations
• Back

  Submit

  Next

• Television Cabinet

• Whats is wrong with the television cabinet?*
  TopCabinet/drawersBaseIncorrect Material
• What is wrong with the television cabinet top?*
  It's scratchedIt has a chip on itThe product does not meet expectations
• Back

  Submit

  Next

• Ottoman

• What is the issue with the ottoman?*
  There is a rip or tear in itPuddling or StretchingThe colour does not matchThe stitching is faultyIncorrect MaterialLegsFrameStainsIncorrect product
• What is the issue with the ottomans legs?*
  One or more of the legs are missingOne or more of the legs are broken
• What is the issue with the ottomans frame?*
• Back

  Submit

  Next

• Rug

• What is the issue with the rug?*
  It's damagedIt's the wrong sizeDesign does not meet expectations
• Back

  Submit

  Next

• Other

• What product are you having an issue with?*
• What is wrong with the product?*
• Submit
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