SHORT-TERM ACCOMMODATION (STA) SERVICE AGREEMENT
Provider: Homelander Pty Ltd
1. INTRODUCTION
Homelander Pty Ltd provides accommodation-only services for Short-Term Accommodation (STA) bookings under the National Disability Insurance Scheme (NDIS). This agreement outlines the terms and conditions under which Homelander Pty Ltd offers accommodation for eligible NDIS participants seeking respite stays.
By submitting a booking request, the participant (or their authorized representative) acknowledges and agrees to these terms and conditions.
2. HOMELANDER PTY LTD’S ROLE
Homelander Pty Ltd acts as a property manager and does not provide direct support services, meals, or personal care. Participants are responsible for arranging their own support workers, meals, and additional services separately.
NDIS STA Funding Considerations:
STA funding generally covers a bundled package of accommodation, personal care, meals, and activities.
Homelander Pty Ltd provides accommodation only and is not responsible for any care or meal provisions.
Support coordinators or plan managers must arrange any additional services required.
3. BOOKING PROCESS, QUOTE APPROVAL & SECURITY DEPOSIT
Step 1: Booking Request Submission
Participants (or their authorized representatives) must complete the online booking form, including:
✔ Participant details (Name, NDIS Number, Contact Information)
✔ Support Coordinator or Plan Manager details
✔ Preferred booking dates
✔ Accommodation preferences and accessibility requirements
✔ Agreement to the deposit and security policy
Step 2: Quotation for Approval
A formal quote will be provided based on the accommodation type and duration.
The quote must be approved in writing by the participant, plan manager, or relevant funding body.
The booking remains provisional until the quote is approved.
Once approved, an invoice will be issued, and payment is required before confirmation.
Step 3: Security Deposit
✔ A $1,000 + GST security deposit is required upon booking approval.
✔ The deposit is fully refundable within 7 days post-checkout, provided there is no damage, excessive cleaning required, or policy violations.
✔ Any damages, lost items, or non-compliance with property terms may result in full or partial forfeiture of the deposit.
4. PAYMENT & CANCELLATION POLICY
✔ Payment must be approved before check-in by the participant’s Plan Manager or self-managed fund.
✔ Cancellation Policy:
More than 7 days before check-in: No cancellation fee.
3 to 7 days before check-in: 50% of the booking fee applies.
Less than 48 hours before check-in: 100% of the booking fee applies.
✔ No-Show Policy: The full booking fee will be charged if the participant fails to check in without notice.
✔ Any changes in cost due to additional requests or modifications will be communicated and reflected in a revised quote.
✔ Security Deposit Refund Processing: The security deposit will be processed for refund within 7 days post-checkout, minus any applicable deductions.
5. ACCOMMODATION USE & PARTICIPANT RESPONSIBILITIES
✔ STA Accommodation is for Respite & Short-Term Stays Only
✔ Participants must adhere to building rules and regulations.
✔ Damage Responsibility: Any damage beyond normal wear and tear will be charged to the participant or funding body.
✔ Behavioral Compliance: Homelander Pty Ltd reserves the right to terminate a stay early if the participant:
Engages in illegal activities.
Poses a risk to themselves, others, or the property.
✔ Participants must organize their own support services, including personal care and meals.
✔ In case of an emergency, call 000 immediately.
✔ Security Deposit Compliance: Participants must leave the property in good condition to receive a full refund of the deposit.
6. SCHEDULE 1: SERVICE AGREEMENT – FEE SCHEDULE
Short-Term Accommodation (STA) – Accommodation-Only Quote
✔ NDIS Funding Considerations:
STA funding is an integrated package, but Homelander Pty Ltd only provides the accommodation component.
Participants must arrange their own support services and meals separately.
✔ A quote will be provided based on:
The duration of stay (number of nights).
The type of SDA accommodation required (Improved Liveability, Fully Accessible, etc.).
Any additional property inclusions or accessibility features requested.
✔ Approval Process:
A formal quote will be provided for review.
The quote must be approved in writing before an invoice is issued.
The booking will be confirmed only upon receipt of payment.
Disclaimer:
This quote is indicative and subject to approval based on the participant's needs and funding availability.
Homelander Pty Ltd does not provide direct care, personal support, or meal services.
Any changes in cost due to additional requests will be communicated before billing.
7. PRIVACY & DATA PROTECTION
✔ Participant data collected for booking purposes will be stored securely and only used for administration, invoicing, and compliance with NDIS requirements.
✔ Personal information will not be shared with third parties unless required by law or authorized by the participant.
✔ All records are maintained in accordance with Australian privacy laws.
8. DISPUTE RESOLUTION & PARTICIPANT RIGHTS
✔ Participants have the right to safety, respect, and quality accommodation.
✔ Any disputes regarding the accommodation must be raised in writing and will be handled in line with NDIS complaint resolution processes.
✔ Participants may submit feedback or complaints via [insert contact email].
✔ Homelander Pty Ltd reserves the right to adjust terms based on changes in NDIS policy.
9. AGREEMENT ACKNOWLEDGMENT & SIGNATURE
By submitting this booking request, the participant (or their authorized representative) agrees to the terms outlined in this agreement.
🔹 Digital Signature: (Jotform Digital Signature Field)
🔹 Date: (Auto-filled or user-selected field)
📩 For Bookings & Enquiries: 03 9357 0286
📧 Email: ndis@homelander.com.au
🌐 Website: www.homelanderapp.com.au