Overview
Regularly reviewing policies is essential to ensure compliance with evolving laws, maintain clarity and consistency, and mitigate risks. It helps organizations adapt to industry changes, improve efficiency, and uphold accountability and transparency. Policy reviews also protect Gloss & Toss and clients by setting clear expectations for conduct, safety, and ethical practices. By keeping policies up to date, organizations can prevent legal issues, enhance decision-making, and remain competitive while fostering a fair and secure environment. Please read over the policies; Privacy, Appointment Preparation, New Clients, Running Late, No Show/Cancellation, Right to Refuse Service, Refunds and Returns on Products, Acceptable Payment Methods, and Inclement Weather.
Privacy Policy:
Your private information is never sold or shared outside of the salon organization. Only your service provider and salon owners with traceable logins have access to your information, such as booking history, credit card details, and/ or health history.
Your private information, including but not limited to appointment history, payment details, and/ or health concerns, will be securely stored in our salon database. It will not be misused or shared outside of the organization.
Your contact information is required in order for the salon to clearly communicate appointment details and reminders, products & marketing initiatives, & business announcements.
Appointment Preparation:
Best practices for color services is to show up with clean, dry hair (wash within 2 days of your appt). Clean hair takes color the best!
Please do not come with wet hair for a color service, drying your hair will take time we did not schedule for.
Wear clothes you don't mind getting stained! Although unlikely, staining may occur and due to the nature of the service yout stylist or Gloss and Toss are not liable to replace stained clothing. Avoid wearing a turtle neck/high neck/collared shirt to your appointment. If you wear a hoodie make sure you can remove the hoodie before the wash service.
Please detangle hair. Minor tangles are no biggie, but matting or excessive tangles take time away from the booked service.
Not following these guidelines can possibly run into appointment time and we might not be able to perform service originally booked.
Before a color service using clarifying shampoo prior to your service helps with how your hair color takes and lifts. (Ask us about pre service treatments you can add-on to your appointment!)
upon arrival, text your stylist:
Sierra: (817)-928-4396
Amanda: (682)-238-0411.
When your stylist sees your text, they will let you know when to come to the suite. There is a waiting room you are more than welcome to sit at if you are early. Due to the size of the suite we ask that you wait for us to let you know when to walk back to our suite for your appointment.
New Client:
New clients are required to fill out a “New Client Form” prior to the appointment start time. This will help us have a better understanding of your needs and will help the appointment move as swiftly as possible.
When booking an appointment with Gloss & Toss as a new client, a $50 deposit of your services will secure your slot. This deposit is non-refundable in the event of a cancellation within 24 hours of the appointment time or in the case of a no-show. The deposit will be deducted from the total service cost upon completion of your appointment. This policy is in place to ensure that we can continue offering the best possible service and Your availability to all our clients.
Running late:
Please be sure to arrive on time for your appointment. If you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a “no-show” & your card will be charged for 50% of the service scheduled.
No Show/Cancellation:
We understand that sometimes plans change unexpectedly. To ensure optimal service availability for all our guest, we kindly request that you provide us with a minimum of 24 hours notice for any appointment cancellations or reschedules. If the cancellation is made with less than 24 hours, a cancellation fee of 50% of the scheduled service price will be charged to your account.
Please note that appointments made within 24 hours may instead be cancelled at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount. An email will be sent to you through the address you booked with, 72 hours before the appointment. Use this email to either confirm, cancel or reschedule your appointment. Another option is to please use our booking site for a seamless way to cancel your appointment.
We appreciate your understanding & cooperation in allowing us to efficiently manage our schedule & accommodate every client.
Right to refuse service:
Gloss & Toss has the right to refuse service to anyone demonstrating inappropriate behavior to any member of our team.
Refund Policy:
Our goal is for each client to love their results. All salon services are non-refundable, However, in the event that you have any concerns/ questions or need an adjustment with your service, please notify your service provider within 7 days of your service. When contacting your stylist post-service, please let th know your specific concerns or issues, and include a few clear, well-lit pictures of the area of concern. We will make arrangements to visually see your hair & determine what adjustment is needed.
We encourage you to feel comfortable to let us know at the time of your service if you notice something isn't quite right, so we can remedy it then and there.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
Please remember, especially with grey coverage/lightening hair, that regrowth will appear, for some people, within even a week or two, and that hair grows on average about ½ an inch per month.
Some colors are a process which will include several appointments to achieve the end result. If this is something the client agreed to, a redo/fix due to disappointment in the process will not be honored.
Failure to use recommended products may prevent the ability to get a redo/fix if the color has faded too quickly. The products we recommend are tried and true with the looks we create. When using something else, it may be fine but we will not be able to guarantee the longevity of color/health of hair/how the hair accepts color.
Attempting to fix something from home/another salon then requesting a redo/fix will not be honored.
Product Returns - No Refunds
Due to the nature of our small business, we cannot accept returns on retail items, and all items are final sale. In the event of a broken product, please contact your stylist to see if an exchange will be possible.
Payment methods:
We accept visa, master card, cash. We do not accept checks or money orders.
Inclement Weather:
In times of inclement weather we will keep a close eye on the weather and we will make an informed decision that puts the safety of us and our clients first. In the event we are unable to open, please check our social media pages for updates. If the salon is closed due to weather, we will reach out to reschedule the appointment when the salon is open again. We will schedule at the earliest convenience for both the client & stylist. If the salon is open during inclement weather and you feel you are unable to make it to your appointment, we kindly request for as much notice as possible.