BRCGS Technical Enquiries

BRCGS Technical Enquiries

By submitting this enquiry, you consent to BRCGS collecting and using the personal data provided (such as your name, organisation, and email address) for the purpose of investigating and responding to your enquiry. Your information will be handled in accordance with applicable data protection laws, including the UK GDPR. BRCGS expresses opinions in good faith, based on the information provided in the enquiry, but accepts no liability for any error or omission.
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Name*

First NameLast Name
Email*
example@example.com
Phone Number
Please enter a valid phone number.
Who are you? *
Certification body = BRCGS CB for example: Afnor, DNV, LRQA, Vincotte (select your CB from the dropdown list) Accreditation body = for example: UKAS, IPAC, JAS-ANZ.
Organisation name*
Site code*
Certification body name*
Auditor number

Topic of enquiry
Additional Modules
Auditors & certification personnel
BRCGS logo
BRCGS systems access
Certification bodies
Complaints & appeals
New sites & certification
Publications, newsletters & bulletin
Standards & protocol
Product recall or withdrawal
Select Additional Module

Publications - select topic
Newsletters & bulletin - select topic
Scope - select topic
Global Standard Consumer Products - select topic
Consumer Products category - further guidance can be found in Appendix 2 of the Standard. If further support is required establishing the correct category please input your query here:
Consumer Products multi-site and/head office - further guidance can be found in Appendix 3 of the Standard. If further support is required please input your query here:
Global Standard Food Safety - select topic
Food Safety category - further guidance can be found in Appendix 6 of the Standard. If further support is required establishing the correct category please input your query here:
Food Safety multi-site and/head office - further guidance can be found in Appendix 4 of the Standard. If further support is required please input your query here:
Global Standard Packaging Materials - select topic
Global Standard Gluten-Free - select topic
Global Standard Storage & Distribution - select topic
Global Standard Plant-Based - select topic
Global Standard START! - select topic
Global Standard Agents & Brokers - select topic
Packaging Materials multi-site and/head office - further guidance can be found in Appendix 3 of the Standard. If further support is required please input your query here:
Packaging Materials category - further guidance can be found in Appendix 2 of the Standard. If further support is required establishing the correct category please input your query here:
Agents & Brokers category - further guidance can be found in Appendix 4 of the Standard. If further support is required establishing the correct category please input your query here:
HARA, TACCP, VACCP & risk assessments - select topic
HACCP, VACCP,TACCP & risk assessments - select topic
HARA & risk assessments - select topic
HACCP/HARA & risk assessments - select topic
HACCP & risk assessments - select topic
Audit protocol - select topic
Position statements - select topic
Witness audits - select topic
Site - select topic
Outsourced processing - select topic
Traceability - select topic
Traded products - select topic
Product recall or withdrawal - select topic
1 in 3 unannounced - select topic
MyBRCGS access type
Appeals - select topic
Become a BRCGS certification body - select topic
What is your enquiry?
Would you like to include any attachments?

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- For complaints, service appeals or brand integrity cases (including fraudulent certificate, audit report, non-recognised BRCGS certification body or incorrect logo use) please notify us via https://tellusbrcgs.whistleblowernetwork.net/
- Before a site can appeal any non-conformities with BRCGS they must first go through their certification bodies appeals process. Once this has been completed and if your site is still not satisfied with the outcome then this may be raised via https://tellusbrcgs.whistleblowernetwork.net/ for the team to investigate.
- If you are looking for a BRCGS consultant please go to: https://www.brcgs.com/partners/find-a-consultant/
- for any other training queries (including BRCGS Educate access) please contact the Training Team on: brcgs.training@lgcgroup.com
- For information on how to become a BRCGS Consultant or Approved Training Partner please contact: brcgs.training@lgcgroup.com
For events queries please contact brcgs.events@lgcgroup.com
- To check the validity of a certificate please visit: https://directory.brcgs.com/
- If you are a site and require access to the Directory please complete the access request form here: https://www.brcgs.com/directory/access-and-logos/
- If you are a BRCGS certified site and require the BRCGS logos please complete the logo request form here: https://www.brcgs.com/directory/access-and-logos/
- If you are a site and require further support or have other Directory related enquiries please contact the Directory Support Team via the Assistance & Queries form https://www.brcgs.com/directory/contact-information/
- If you are a BRCGS certification body and have any Directory related queries please complete the BRCGS Directory - CB query form which all CBs have access to.
To request access to Participate please complete the form here: https://www.lgcassure.com/participate/request-access
MyBRCGS access:
- if you are a site please complete the Assistance & Queries form here: https://www.brcgs.com/directory/contact-information/
- if you are an ATP please contact brcgs.training@lgcgroup.com
Only certification body staff are permitted access to the CB committee in MyBRCGS (not auditors). Please provide your name, email address and job title.
Concession requests must come to BRCGS via the certification body, we do not accept concession requests from sites.

Please contact your certification body directly to discuss.
BRCGS position statements can be found on the main website https://www.brcgs.com/resources/position-statements/ and on https://www.lgcassure.com/participate
BRCGS attachment(s)

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BRCGS reply
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BRCGS reply with further information (Please add DATE at the top of each response in this box)
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Status of enquiry - for internal (BRCGS) use only

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