Great News!

Primary Property Owners in Good Standing Qualify for 25 Free Pool Credits!

• This incentive is available to our voting members.
• The primary property owner in good standing will be granted 25 complimentary visits to the pool.
• The primary property owner, along with their joint owner and any dependents recorded in our HOA Management System, will be regarded as a single entity, irrespective of the number of properties they own.

Who is the primary property owner? The primary property owner is the person whose name is listed first on the deed of record when there are multiple owners.

 
How can I find my credits? If you’re a primary property owner in good standing, you’ll find your 25 complimentary credits in your LMOA account by May 24, 2025.

 
Can my household members use my pool credits? Absolutely! Your household members can enjoy your credits, as long as they’re registered in our HOA Management System under your account.

Can my guests use my credits? Yes, they can! To illustrate, if you visit the pool and bring along two guests, three credits will be deducted from your total, leaving you with 22 credits for future visits. Guests can also go on their own; however, they must be registered for this to work. To check in, they need to provide the pool staff with the member number, name, and address of the Primary Property Member host, along with an ID that validates the guest's name (driver’s license, credit card, etc.). The pool staff will verify the guest’s registration before granting access. Guests have the option to purchase either a daily visit credit or credit bundles; however, bundles must be applied to the host’s account. They can also use punches from credit bundles owned by their hosts, so please be cautious about sharing your member number to avoid theft or unauthorized use of credits! LMOA is not responsible for the theft or unintended use of credits. Because of how the digital check-in process is configured, we will not be able to make any other exceptions. We will be documenting all lessons learned to enhance the process for next year. Please remember, this system is new for everyone. Anticipate minor hiccups and be patient with one another and with the staff.

What if I own more than one property? Good question! Regardless of how many properties you own, you’ll still receive a maximum of 25 credits as a primary property owner. 

Click "Next" below to learn more:

Good news!

The Primary Property Owner in Good Standing of Your Household Qualifies for 25 Free Pool Credits.

• This incentive is available to our voting members.
• The primary property owner in good standing will be granted 25 complimentary visits to the pool.

Who is the primary property owner? When there are multiple owners, the primary owner is the person whose name is listed first on the deed of record. The primary property owner, along with their joint owner and any dependents recorded in our HOA Management System, will be regarded as a single entity, irrespective of the number of properties they own.

 
How can we find our primary property owner's credits? If you are in good standing, you’ll find your 25 complimentary credits in the primary property owner's LMOA account by May 24, 2025.

 
Can household members use the primary property owner's pool credits? Absolutely! You are considered a single entity. Your household members can enjoy the primary property owner's credits as long as they’re registered in our HOA Management System.

Can our guests use our credits? Yes, they can! To illustrate, if you visit the pool and bring along two guests, three credits will be deducted from your total, leaving you with 22 credits for future visits. Guests can also go on their own; however, they must be registered for this to work. To check in, they need to provide the pool staff with the member number, name, and address of the Primary Property Member host, along with an ID that validates the guest's name (driver’s license, credit card, etc.). The pool staff will verify the guest’s registration before granting access. Guests have the option to purchase either a daily visit credit or credit bundles; however, bundles must be applied to the host’s account. They can also use punches from credit bundles owned by their hosts, so please be cautious about sharing your member number to avoid theft or unauthorized use of credits! LMOA is not responsible for the theft or unintended use of credits. Because of how the digital check-in process is configured, we will not be able to make any other exceptions. We will be documenting all lessons learned to enhance the process for next year. Please remember, this system is new for everyone. Anticipate minor hiccups and be patient with one another and with the staff.

What if we own more than one property? Good question! Regardless of how many properties you own, you’ll still receive a maximum of 25 credits as a primary property owner. 

Click "Next" below to learn more:

Welcome! Only Primary Property Owners in Good Standing qualify for 25 free pool credits.

But don't worry...

You are still welcome to use the pool by becoming a member or purchasing daily visit credits! Please click "Next" to learn about checking in at the pool this summer, creating an LMOA ID, and making a purchase. 

What's Next?

When you check in at the pool this summer, this is what you can expect : 

• You will check in with your LMOA ID using an app or a plastic ID Card.
• Pool Membership and the 25 Free Trip Credits will be added to member accounts that are linked to the app.
• Daily Trip Credits can be bought on demand at the pool or in bundles at the Main Desk in the Ashlawn Clubhouse. 
• Pool Patrons will scan their LMOA ID to access the pool, much like entering a gym, using as many credits needed that day to enter for themselves, their guests, and registered household members.
• The person using the credits must have their picture in the LMOA HOA Management System.
• Guests do not need photos. Registered guests can visit the pool on their own; however, they must be registered for this to work. To check in, they need to provide the pool staff with the member number, name, and address of the Primary Property Member host, along with an ID that validates the guest's name (driver’s license, credit card, etc.). The pool staff will verify the guest’s registration before granting access. Guests have the option to purchase either a daily visit credit or credit bundles; however, bundles must be applied to the host’s account. They can also use punches from credit bundles owned by their hosts, so please be cautious about sharing your member number to avoid theft or unauthorized use of credits! LMOA is not responsible for the theft or unintended use of credits. 
• Sharing and transferring will not be permitted. The account holder must accompany their guest to the pool, and credits cannot be transferred to other account holders or tenants.
• If you still have a paper punch card, it will be honored in 2025. 
• Children under 11 must be accompanied by an adult. Per policy, parents are responsible for their children under the age of 11; adults are responsible for any child who is their guest or in their charge.
• For security reasons, the virtual LMOA ID QR code refreshes every 10 seconds to prevent screenshots and sharing.

Click "Next" below to learn more: 

Let's get your virtual LMOA ID in order. Here's how:

1. Register Household Members: Please ensure that all your household members are properly registered in our HOA Management System with accurate birthdates. Log in to lmoa.org to check that your profile is up to date. If you notice anything missing or need a hand, don’t hesitate to reach out to our friendly Member Services team!
2. Download Our App: We’re excited to introduce the free Lake Monticello app! Please download it from your App Store as soon as you can. It will act as your free LMOA Photo ID for checking in at the pool this summer, whether you have free credits, have purchased credits, or hold a membership. Apple Users │ Android Users
3. Upload Your Photo: Once you have the app, please take a moment to upload a recent photo of yourself. Make sure the photo is clear, shows your full face, and is taken in good lighting with a neutral background. Remember to leave off hats and sunglasses for this one! If you need help, check out this how-to VIDEO for assistance.
4. Upload Photos of Household Members: Please upload photos of your household members through your online profile at lmoa.org. Just like yours, their pictures should be recent, clear, full-face shots in good lighting with a neutral background. And don’t forget—no hats or sunglasses!

Click "Next" below:

Purchase a Physical ID Card

Don’t have a smartphone to use the free Virtual ID? No problem! We will have plastic ID cards for $10 starting May 1, 2025, which you can purchase at the Main Desk inside the Ashlawn Clubhouse. You still need to upload a photo to your online profile via lmoa.org, which you can get started on now. Your picture needs to be a recent, clear, full-face shot with a neutral background, taken in good lighting. Please avoid any accessories such as hats or sunglasses. Watch this handy how-to VIDEO for assistance.

Click "Next" below:

I want to purchase credits or a membership.

If you do not qualify for free credits or you do qualify but you would like more than 25 free visits, we have some great membership and daily visit options available. You can purchase memberships and credit bundles (10 credits for $60 and 20 credits for $100) at the Main Desk inside the Ashlawn Clubhouse. Single daily credits can be bought on demand at the pool for $10. To purchase a membership, please check the links below to apply. (Please note that tenants must first become Tenant Associates before they can purchase memberships. Contact Member Services for more info.)

You do not have to apply for the 25 free visits. If you are eligible, these will appear on your account by opening day (Saturday, May 24, 2025). 

You do need to apply for memberships using the links below if you would like to purchase them.

Click here to purchase an Individual Pool Membership ($135) and Lap Swim ($105)

Click here to purchase a Family Pool Membership for ($425)

Sorry, Only Primary Property Owners in Good Standing Qualify for 25 Free Pool Credits.

If you are a property owner that is not in good standing, you are unable to purchase any pool credits or use the LMOA pool until you are reinstated as a Member in Good Standing. For more information on how to become a Member in Good Standing, contact our Member Services staff at memberservices@lmoa.org.

Sorry, 

Only LMOA Members Can Use the Lake Monticello Pool. 

If you are not a LMOA member, meaning you neither own a home at Lake Monticello nor rent one, you must first purchase a Social Associate Membership and then apply for pool memberships or daily pool credits. 

Click here to contact our Member Services Team who can give you more info on becoming a Social Associate Member of LMOA.

You did it! Thank you for taking the time to learn about the pool process this summer!

WOULD YOU LIKE TO RECEIVE TEXTS FROM LMOA?

This summer, we're excited to keep our pool patrons informed using Everbridge! If you're planning to enjoy the pool, please take a moment to SIGN UP FOR EVERBRIDGE and join the "Pool" group. 

THANK YOU!

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