• Survey on Business Digitalization

    to improve business efficiency (beta version)

  • Dear Entrepreneur,

    Digital tools can help your business become more visible, reach customers, save time, improve service and work more efficiently. But digitalization is not just about having a website or using social media. It also includes how you work internally, how you communicate with customers, how you use data, and whether your team has the right digital skills.

    How digitally ready is your business?

    This Digital Readiness Check helps you understand where your business currently stands.

    The survey looks at seven areas:

    • Digital Technologies
    • Communication & Sales Channels
    • Organization & People
    • Strategy & Digital Transformation
    • Data & Analytics
    • Business Processes
    • Artificial Intelligence

    What will you get from it?

    After completing the survey, you will receive a score for each area. This gives you a quick overview of:

    • where your business is already doing well;
    • where there may be opportunities to improve;
    • which areas deserve more attention as you continue to digitalize your business.

    If you are participating in a business support program, the survey may also be used again later to help you see how your digital readiness has developed.

    Why is your participation useful?

    Your answers also help us build a better understanding of the digital needs and challenges of SMEs in Curaçao and will help us improve our support, training and services for local entrepreneurs.

    The survey takes approximately 10–15 minutes to complete.

    Your responses will be treated confidentially. Results used for broader analysis will only be reported in aggregated form so that individual businesses cannot be identified. If you provide your email address, you can receive a copy of your personal results.

    This Digital Readiness Check is used within SME digitalization initiatives implemented by CITI in collaboration with the Ministry of Economic Development and partners, including the Biz2Biz program under Landspakket Program E6.3.

     

  • Category 1: Digital Technologies / Kategoria 1: Teknologianan Digital

    Digital Technologies refer to the various tools and solutions that an organization can utilize in its operations and business activities / Teknologianan Digital ta referí na e vários hèrmèntnan i solushonnan ku un organisashon por utilisá den su operashonnan i aktividatnan di negoshi.
  • 1. Are you aware of the importance of digitalization for your company? / Bo ta konsiente di e importansia di digitalisashon pa bo kompania?*
  • 2. Has your organization taken initiatives to become more digital in the past 12 months? / Bo organisashon a tuma inisiativa pa bira mas digital den e último 12 lunanan?*
  • Which ones? / Kua?
  • 3. Will your organization take initiatives to become more digital in the next 12 months? / Bo organisashon lo tuma inisiativa pa bira mas digital den e próksimo 12 lunanan?*
  • Which ones? / Kua?
  • 4. Does your organization use a program or app for Office Automation? / Bo organisashon ta usa un programa òf app pa outomatisashon di ofisina?*
  • Which ones? / Kua?
  • 5. Does your organization use applications for virtual meetings? / Bo organisashon ta usa aplikashonnan pa reunionnan virtual?*
  • Which ones? / Kua?
  • 6. Does your organization use a Cloud Solution? / Bo organisashon ta usa un Solushon di Cloud?*
  • Which ones? / Kua?
  • 7. Does your organization use an program or application for Digital Marketing? / Bo organisashon ta usa un programa òf aplikashon pa Merkadeo Digital?*
  • Which ones? / Kua?
  • 8. Does your organization use programs or apps for Collaboration and Productivity? / Bo organisashon ta usa programa òf app pa Kolaborashon i Produktividat?*
  • Which ones? / Kua?
  • 9. Does your organization use advanced technologies? / Bo organisashon ta usa teknologianan avansá?*
  • Which ones? / Kua?

  • Category 2: Communication and Sales Channels / Kategoria 2: Kanalnan di Komunikashon i Benta

    Communication and Sales Channels refers to the way that digitalization tools are used to conduct sales and communication activities with customers / Kanalnan di Komunikashon i Benta ta referí na e manera ku hermentnan di digitalisashon ta wòrdu usá pa kondusí aktividatnan di benta i komunikashon ku klientenan.
  • 10. From the following list, select all digital channels employed by the company by type of use (you can select multiple options per row) / For di e siguiente lista, selektá tur kanal digital ku ta wordu empleá pa e kompania pa tipo di uso (bo por selektá vários opshon pa fila):*
    Rows
  • 11. Does your organization offer digital payment options to customers? / Bo organisashon ta ofresé opshonnan di pago digital na klientenan?*
  • Which ones? / Kua?*

  • Definition of E-commerce:

    E-commerce is the sale/purchase of goods/services conducted over computer networks by methods specifically designed for the purpose of receiving/placing orders. Payment and delivery do not have to be conducted online. Orders made by telephone or manually typed email are excluded.

     Definishon di E-commerce:

    E-commerce ta e benta/kompra di produkto/servisio kondusí riba retnan di kòmpiuter pa medio di métodonan spesífikamente diseñá pa e propósito di risibí/hasi pedido. Pago i entrega no mester wòrdu kondusí online. Pedidonan hasí via telefon òf email skirbí manualmente ta wòrdu ekskluí.

  • 12. Have E-commerce transactions increased in the last 12 months? / Transakshonnan di E-commerce a oumentá den e último 12 lunanan?*

  • Category 3: Organization and People / Kategoria 3: Organisashon i Hende

    Organization and People refers to the way that the organization is built around digitalization and how its employees are guided in its digitalization activities / Organisashon i Hende ta referí na e manera ku e organisashon ta wòrdu konstruí rònt di digitalisashon i kon su empleadonan ta wòrdu guiá den su aktividatnan di digitalisashon.

  • Note: Based on the OECD D4SME (2024) survey, 54% of SMEs are investing in Digital Skills.

    Nota: A base di e enkuesta di OECD D4SME (2024), 54% di ECM ta invertí den Habilidatnan Digital.

  • 14. How comfortable do you estimate you and/or your employees are with digital skills? / Kon kómodo bo ta kalkulá ku abo i/òf bo empleadonan ta ku abilidatnan digital?*
  • 15. Have you and/or your employees completed trainings in digitalization in the last 12 months? / Abo i/òf bo empleadonan a kompletá entrenamentunan den digitalisashon den e último 12 lunanan?*
  • 16. Do you know and use digital courses to upskill yourself and/or employees? / Bo konosé i usa kursonan digital pa mehorá bo mes i/òf empleadonan?*
  • From which providers/platforms? / Di kua plataformanan?
  • 17. Are you or is your organization seeking to employ or to hire specialists for digital activities? / Abo òf bo organisashon ta buskando pa empleá òf ta buskando pa tuma spesialistanan pa aktividatnan digital?*
  • Please specify / Por fabor spesifika:
    Rows

  • Category 4: Strategy and Digital Transformation / Kategoria 4: Strategia i Transformashon Digital

    This section aims to discover to what extent the organization has a strategy and/or plan for digitalization / E sekshon aki tin komo meta pa deskubrí te na ki grado e organisashon tin un strategia i/òf plan pa digitalisashon

  • Note: Based on the OECD D4SME (2024) survey, digitalization is implemented by SMEs mostly to reach more customers, increase sales and automate functions

    Nota: A base di e enkuesta di OECD D4SME (2024), digitalisashon ta wòrdu implementá pa ECMs prinsipalmente pa alkansá mas kliente, oumentá benta i outomatisá funshonnan

  • 18. Is there a plan/strategy/roadmap to implement digitalization for the long term in your organization? / Tin un plan/strategia/plan di kaminda pa implementá digitalisashon pa término largu den bo organisashon?*
  • 19. Is there a dedicated team/person for the implementation of digitalization activities? / Tin un tim/persona dediká pa implementashon di aktividatnan di digitalisashon?*
  • 20. What are/could be strategic objectives for digitalization in the company. Select all that apply / Kiko ta/por ta ophetivonan stratégiko pa digitalisashon den e kompania. Selektá tur ku ta apliká*
  • 21. Has digitalization helped you (or do you think it will help you) to Reduce the Cost of Doing Business / Improve Business Efficiency? / Digitalisashon a yuda bo (òf bo ta kere ku e lo yuda bo) pa Redusí e Gastu di Hasi Negoshi / Mehorá Efisiensia di Negoshi?*
  • 22. Do you plan on investing in digitalization? / Bo tin plania pa invertí den digitalisashon?*

  • Category 5: Data and Analytics / Kategoria 5: Dato i Análisis

    This sections aims to discover if and how data is being used within the organization / E sekshonnan aki tin komo meta pa deskubrí si i kon datonan ta wòrdu usá denter di e organisashon.

  • Note: Based on the OECD D4SME (2024) survey, 72% of SMEs use data to support decision making and 81% of SMEs have at least one cybersecurity measure in place.

    Nota: A base di e enkuesta di OECD D4SME (2024), 72% di SME ta usa dato pa sostené tumamentu di desishon i 81% di ECM tin por lo ménos un medida di seguridat sibernétiko na su lugá.

  • 23. Is there a procedure and/or process for managing data? / Tin un prosedura i/òf proseso pa manehá dato?*
  • 24. Are you of aware of which types of data you collect from customers? / Bo ta na altura di kua tipo di dato bo ta rekohé for di klientenan?*
  • 25. Do your employees (including yourself) have knowledge regarding data privacy laws and protection in the use of customer data? / Bo empleadonan (inkluso abo mes) tin konosementu tokante leinan di privasidat di dato i protekshon den e uso di dato di kliente?*
  • 26. Are cybersecurity measures in place to secure data? / Medidanan di seguridat sibernétiko ta na vigor pa sigurá dato?*
  • 27. Is data used to make business decisions and/or to track results? / Datonan ta wòrdu usá pa tuma desishonnan di negoshi i/òf pa sigui resultadonan?*

  • Category 6: Processes / Kategoria 6: Prosesonan

    This sections aims to discover to what extent processes are digitalized / E sekshonnan aki tin komo meta pa deskubrí te na ki grado prosesonan ta digitalisá.
  • 28. Have any actions taken place to optimize/automate processes within the company in the last 12 months? / Tin akshonnan ku a tuma lugá pa optimalisá/outomatisá prosesonan denter di e kompania den e último 12 lunanan?*
  • 29. Within your organization its processes, which the digital tools and/or solutions that are used? / Den bo organisashon su prosesonan, kua ta e hèrmèntnan digital i/òf solushonnan ku ta wòrdu usá?*

  • Category 7: AI Adoption & Skills

    This section looks at how your business is using artificial intelligence, how confident you and your team are in using AI tools, and whether AI is being used in a safe and purposeful way.
  • When using AI in your business, which of the following practices do you apply? Select all that apply.

  • Your Digital Maturity Score

    This section provided you with an overview of your score based on the responses you have given in the survey. It can help you identify in which areas your organization is (or is not) getting benefits from digitalization / E sekshon aki a lo duna​​bo un bista di bo score basá riba e kontesta ku bo a duna den e enkuesta. E por yuda bo identifiká den kua áreanan bo organisashon ta (òf no ta) haña benefisionan di digitalisashon.

  • Based on your responses, the following summary of scores is provided:
    A base di bo kontesta, e siguiente resúmen di e puntuashonnan ta wòrdu suministrá:

    • Category 1 - Digital Technologies: {digitalTechnologies17} out of 10
    • Category 2 - Communication and Sales Channel: {communicationAnd} out of 10
    • Category 3 - Organization and People: {organizationAnd49} out of 10
    • Category 4 - Strategy and Digital Transformation: {strategyAnd48} out of 10
    • Category 5 - Data and Analytics: {dataAnd47} out of 10
    • Category 6 - Processes: {processesScore} out of 10

     

    If you wish to receive a copy of your results, you can provide your email address below. If you choose to not leave your email address, the results of this survey will be completely anonymous.

    Si bo ta deseá di risibí un kopia di bo resultadonan, bo por duna bo adrès di email aki bou. Si bo skohe pa no laga bo adrès di email, e resultadonan di e enkuesta aki lo ta kompletamente anónimo

  • Please fill in some final information on the next page and then submit the survey.

    Por fabor yena e informashon final riba e siguiente pagina i despues entrega e formulario.

  • Company Information / Informashon di Kompania

    Please provide some information regarding your company. If you choose not to provide your company name the results of this survey will be completely anonymous. / Por fabor duna algun informashon tokante bo kompania. Si bo skohe pa no duna bo nòmber di kompania e resultadonan di e enkuesta aki lo ta kompletamente anónimo.
  • How did you receive this survey? / Kon bo a risibí e enkuesta aki?*
  • Should be Empty: