Service Cancellation Request

Service Cancellation Request Form

Click Next to commence the cancellation process

Account Holder Information

Please provide the required information to validate your identity against your account.
Existing Customer Account Number
6 Digits - This Can be found on your bills. Note: It is not the same as the invoice number
Primary Account Holder Name

First NameLast Name
Email Address
Please provide the email address as listed on your account
Mobile Phone Number
Please provide the Phone number as listed on your accountFormat: 0400 000 000.

Service Details

Please nominate the service you wish to cancel
Service ID
Can be found on your bill. Typically represented as either PRI000xxxxxxxx or SMP000xxxxxxxx. If you are cancelling a VoIP service enter the full national number including area code eg: 0742123456
Are there any other services on the same account that you wish to cancel
Additional Service ID's
Please list each service ID on a separate line

Cancellation Date

Please ensure your read and understand the terms surrounding your cancellation
Immediate Cancellation
Your service will be cancelled within 1 business day of your cancellation request being submitted. In accordance with our service terms and conditions no pro-rata refunds or credit will be granted for unused portions of the Service following termination. If you have not yet paid for the current month, you will remain liable for the full period of the current month's service charges.

End of Month
Your service will terminate at on the last day of the month in which this cancellation request is made. If this day falls on a weekend or national public holiday, then your service will be cancelled at 9am on next normal business day. You must ensure your account is fully paid up until the end of this month.

Specific Date
You may nominate a specific date for your cancellation to take place up until 30 days in advance. If this day falls on a weekend or national public holiday, then your service will be cancelled at 9am on the next normal business day. In accordance with our service terms and conditions no pro-rata refunds or credit will be granted for unused portions of the Service following termination you will remain liable for the full period of the month's service charges.
Please select Cancellation Date
Specific Date for Cancellation
DD/MM/YYYY
Reason for cancellation

Other
Did you know: We can transfer your service to a new location anywhere within Australia where nbn is serviced. To transfer your service, please contact our sales team on 07 4222-1111 or send an email to sales@ausinternet.com.au requesting a move house. If you prefer to do this, there is no need to complete this form.
Cancellation Terms
You are submitting a request to cancel your AUS Internet Services(s), which shall be processed in accordance with our service terms and conditions which can be viewed here

Where you have any outstanding payment owing to AUS Internet as a result of this cancellation or where a termination charge applies, you agree that you will pay such charges as per the provisions of the terms and conditions.

If you cancel a service that forms part of a bundle, please be aware that any remaining service(s) that are attached to the cancelled service will become un-bundled and may subsequently be billed at the un-bundled service cost.

If your service is subject to special terms (such as a minimum connection period or contract), then the terms of that service as outlined in the CIS will apply
I First Name* Last Name* acknowledge that I am the account holder, and submit my cancellation request agreeing to the terms and conditions.
Lastly, please verify that you are not a SPAMBOT
Should be Empty:

Service Cancellation Request Form

Account Holder Information

Service Details

Cancellation Date