ParentSquare Issue Reporting Form
Full Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Campus/Department/Guardian
*
Please specify your campus, department or indicate if you're a parent/guardian.
What type of issue are you experiencing?
*
Unable to log in
Error messages while using the app/website
Unable to invite parents/students
Translation issues
Notification problems (not receiving alerts, delayed notifications, etc.)
Other
Please specify your issue below.
*
Describe the issue in detail:
*
Please provide any error messages, steps you took before encountering the issue, and any troubleshooting you've attempted.
Have you tried any of the following troubleshooting steps?
*
Logging out and back in
Updating the app
Trying a different browser or device
Checking internet connection
Contacting IT
None of the above
Upload a screenshot (if applicable):
Browse Files
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Choose a file
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How urgent is this issue?
*
Please Select
Critical – Preventing me from using ParentSquare at all
High – Significantly affecting my ability to communicate
Moderate – Some functionality is impacted but I can still use it
Low – Minor issue or general question
How would you like us to follow up?
*
Email
Phone
No follow-up needed, just reporting the issue
Additional Comments
Any other details you’d like to share?
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