At Naturally Equisavvy Solutions, every appointment is reserved especially for you and your horse. As a small business, appointment times are limited and often in high demand.
When a booking is cancelled without adequate notice, it can mean another client misses the opportunity to schedule that time.
I completely understand that life happens and unexpected situations arise. This policy is simply in place to help keep the schedule running smoothly and to support the sustainability of this small business.
Cancellation & Rescheduling Guidelines:
- 48 hours notice or more – No charge. - Your appointment can be cancelled or rescheduled at no cost.
- Less than 48 hours notice – A cancellation fee of 1/2 your lesson cost +HST will apply.
- Same-day cancellations or missed appointments – The full session fee +HST will be required before future bookings can be made.
This policy is not personal; it is simply part of the agreement when scheduling an appointment and helps ensure fairness for all clients who are waiting for available times.
Your understanding and support allow Naturally Equisavvy Solutions to continue providing quality instruction and services while keeping pricing accessible for everyone who wants to learn and grow with their horses.
If NES cancels a session due to unforeseen circumstances, the session will be made up in the near future. No refunds will be issued.
Thank you for your understanding and continued support. I look forward to building a positive future together — naturally.