ALL REFUNDS AND CREDIT/TRANSFER REQUESTS MUST BE INITIATED BY THE CUSTOMER BY COMPLETING THE FORM.
ALL REFUNDS WILL INCUR A $65 ADMINISTRATIVE FEE.
CREDIT CARD PROCESSING FEES ARE NOT ELIGIBLE FOR A REFUND AND ARE NOT ABLE TO BE APPLIED AS A CREDIT. THE CC FEE IS A CONVENIENCE FEE PAID TO THE CREDIT CARD PROCESSOR.
CREDIT/REFUND POLICY DOES NOT APPLY TO WORLD SERIES CHAMPIONSHIP EVENTS. WORLD SERIES CHAMPIONSHIP EVENTS ARE NON-REFUNDABLE AND NOT ELIGIBLE FOR CREDIT. WORLD SERIES FEES ARE FINAL!
CREDIT CAN ONLY BE APPLIED TO ANOTHER TSB TOURNAMENT. WE CAN NOT TRANSFER CREDIT TO ANOTHER TOURNAMENT PROVIDER.
CREDITS WILL REMAIN ON YOUR ACCOUNT UNTIL WE (A) RECEIVE A REFUND REQUEST TO START THE REFUND PROCESS OR UNTIL WE (B) RECEIVE A REQUEST TO TRANSFER CREDIT TO ANOTHER TOURNAMENT.
All tournament entries are complete once the event fee and/or gate fee has been paid.
Weather Cancellations:
If an event is cancelled due to weather, teams will be eligible for the following credit:
-0- games started 100% credit -1- game started 50% credit -2- games started 0% credit
Refunds will be processed within 72 hours and issued to the original payment method. We are unable to process a refund to a different/alternate card other than the card used to make the original payment.
You will receive an email confirmation once the refund has been processed.
Please do not submit multiple/duplicate requests. Submitting multiple requests will only delay the process.
REFUNDS TYPICALLY TAKE 5-10 BUSINESS DAYS TO FULLY PROCESS, DEPENDING ON THE CREDIT CARD PROCESSOR AND YOUR BANK.
If requesting a credit to be transfered, you must register for the tournament in which you would like the credit transferred to PRIOR to submitting the Credit Request Transfer Form.
You will receive an email confirmation once your credits have been transferred.
If holding credits for a future event, please resubmit form once you have decided where you would like your credit applied. (Be sure to register for the chosen event prior to submitting a new form.)
THERE IS NO EXPIRATION DATE FOR CREDITS. All credits will remain on your account until you have indicated where you would like them to be applied.