Complaint and Appeal Form

Complaint and Appeal Form
This form is to be used if a student wishes to:
• make a formal complaint; or
• appeal under BTS Complaints and Appeals Policy against a decision made by Barrington Training Services.
Students must ensure they have read and understood the policy in advance of submitting this form, including the grounds for seeking a review of the decision.
1. Student Details
Name*

First NameLast Name
Email*
example@example.com
Phone Number*

Area CodePhone Number
Course or training being undertaken with BTS
Name of Trainer/Assessor (if relevant)
2. Complaint or Appeal Details
Type of Complaint or Appeal*

Formal ComplaintNon-Academic AppealAcademic AppealOther
Select a complaint area*

Technical and/or system access issuesCourse content and/or assessmentsLack of academic supportLack of student supportIncorrect information provided at the time of enrolmentStaff and/or student behaviourOther
If submitting an appeal, please confirm why you are appealing a decision made by BTS:*

BTS has failed to properly apply or adhere to its policiesThe decision was without due consideration of evidence, circumstances or facts providedNew and relevant evidence is now availableA penalty has been imposed that is disproportionate to the circumstancesThere was bias, prejudice or a conflict of interest in the decision-making
Please provide a detailed outline of your complaint or the grounds for your appeal, being as specific as possible (including names, dates, etc.). You should provide any relevant additional documentation to support your submission.*
Describe any efforts you have made to resolve the issue:*
Describe any efforts BTS staff have made to resolve the issue:*
What resolution do you suggest, and what outcome are you aiming to achieve?*
Please upload any files/evidence in support of your complaint/appeal:

Cancelof
3. Student Declaration
I declare that (a) the information I have provided is correct and complete, and (b) I have read and understood the Complaints & Appeals Policy.
Signature*

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Date*

DayMonthYear
Date
Under the Complaints and Appeals Policy, BTS will commence the assessment of the complaint or appeal within 10 working days of it being made and finalise the outcome as soon as practicable.

BTS Complaints and Appeals Policy is available on the BTS Website and the Student Information Handbook.
Privacy Statement
The personal information supplied and collected in this Form is subject to the Privacy Act 1988 (Commonwealth) and will be treated in accordance with BTS’s Privacy Policy. A full copy of BTS’s Privacy Policy is available on our website.
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Complaint and Appeal Form

1. Student Details

2. Complaint or Appeal Details

3. Student Declaration