Send Camera In For Repair or Service

Send Camera In For Repair or Service

1) Fill out this form. 2) Ship us your camera. 3) Once repairs are complete, we will email you an invoice that can be paid online. 4) Once you've paid the invoice, we'll ship your camera back to you.
Most cameras will be repaired and ready to ship back the day after we receive them.
What model is your Matterport camera?*

Pro3Pro2Pro2LPro1
Pro3 MC300 Average Repair Cost:

$400.00—$699.99=20.5% of all Pro3 repairs

$700.00—$999.99=48.8% of all Pro3 repairs

$1,000.00—$1,299.99=21.3% of all Pro3 repairs

$1,300.00—$1,499.99=9.4% of all Pro3 repairs
Pro2 MC250 Average Repair Cost:

$200.00—$249.99=5.8% of all Pro2 repairs

$250.00—$349.99=38.4% of all Pro2 repairs

$350.00—$399.99=34.8% of all Pro2 repairs

$400.00—$449.99=15.3% of all Pro2 repairs

$450.00 and up=5.7% of all Pro2 repairs
Pro2L MC250L Average Repair Cost:

$250.00—$349.99=81% of all Pro2L repairs

$350.00—$399.99=14.3% of all Pro2L repairs

$400.00—$449.99=47.6% of all Pro2L repairs

$450.00 and up=4.8% of all Pro2L repairs
Pro1 MC200 Average Repair Cost:

$200.00—$249.99=6.4% of all Pro1 repairs

$250.00—$349.99=23.1% of all Pro1 repairs

$350.00—$399.99=23.1% of all Pro1 repairs

$400.00—$449.99=44.9% of all Pro1 repairs

$450.00 and up=2.6% of all Pro1 repairs
Company (if applicable):
Name:*

First NameLast Name
Billing Address:*

Street Address

Street Address Line 2

CityState

Zip CodeCountry
Email:*
example@example.com
Phone Number:*
Please enter a valid phone number.
Will the camera be shipped back to the billing address above?*

YesNo
Ship-to Name:*

First NameLast Name
Ship-to Address:*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Ship-to Email:*
example@example.com
Ship-to Phone Number:*
Please enter a valid phone number.
What is the camera's serial number? (Not required)
What issues are you having with your Matterport camera?*

RotationWiFi ConnectivityPowerScan AlignmentError CodesStructural Damage
What issues are you having with your Pro3 camera?*

Faulty V-Drive (spins in front of Lidar module)Faulty H-Drive (rotates camera on tripod)Structural damage"Camera Unstable" errorsPoor scan alignmentPoor WiFi connectivityPower issuesError codes
What issues are you having with your Pro2/Pro2L/Pro1 camera?*

Poor rotationStructural damage"Camera Unstable" errorsPoor scan alignmentPoor WiFi connectivityPower and charging issuesError codes
Please ship your tripod mount with your camera to help us better diagnose your Unstable Errors and/or H-Drive issues. Faulty tripod mounts are often responsible for these rotational errors.
Please ship your camera charger (AC adapter and power cable) with your camera to help us better diagnose your power and charging issues.
Please provide additional details regarding your camera issues below:
Would you like us to email you a prepaid UPS shipping label? We purchase our labels from ShipStation and the cost is about half of what a UPS store typically charges. (Must be from a USA address.)*

YesNo
If you would like to ship the camera in yourself, without us providing you with a prepaid label, you can get the shipping information here.
Which address will the camera be shipped from?*

Billing addressShip-to address
Which UPS shipping speed do you prefer?*

UPS Ground (Default for domestic shipments)UPS 3-Day SelectUPS 2nd Day AirUPS Next Day AirUPS Worldwide Expedited (Default for international shipments)
What are the dimensions of your package (in inches)?*
Example: 12" x 12" x 12"
What will you be shipping the camera in?*

Cardboard boxHard case
Shipping Information

Mike Vorce
Matterfix.io
4550 SW 41st Blvd.
Suite 3
Gainesville, FL 32608 USA

‍Email: info@Matterfix.io
Call: 877-352-6277
Text: 352-284-4545
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