Send Camera In For Repair or Service & Request a Prepaid Shipping Label

Your Pro3 camera should be repaired and ready to ship back to you the next business day after we recieve it. We warranty all of the parts we replace and the repairs we perform for 1 year.

Pro3 Repair FAQ & Suggestions:

• Estimates: It is not possible to provide an accurate estimate without us being able to inspect and test a camera. In general though, if a Pro3 camera has not been dropped but needs repair it will cost between $500 and $900. If a Pro3 camera has been dropped it will cost between $900 and $1500.
• We do not charge for estimates and you are never obligated to have a repair done.
• Below we've included a percentage breakdown of the invoice costs for Pro3 repairs we have done.
• As mentioned above, with our Standard Repair Process, your camera should be repaired and ready to ship back the next business day after we receive it.
• We warranty all of our repairs for 1 year (this warranty covers the parts and proceedures that we have performed)
• We also offer a 1 Year MatterGuard Drop Protection plan that covers your camera against accidental damage and any defects for one full year. The cost is $299 and you can see details of the plan here. If you would like to purchase this protection plan, let us know on this form or when we notify you that your camera repair is complete.

Your Pro2, Pro2Lite or Pro1 camera should be repaired and ready to ship back to you the next business day after we recieve it. We warranty all of the parts we replace and the repairs we perform for 1 year.

Pro2, Pro2Lite or Pro1 Repair FAQ & Suggestions:

• Estimates: It is not possible to provide an accurate estimate without us being able to inspect and test a camera. In general though, if a Pro2, Pro2Lite or Pro1 camera needs repair it will cost between $250 and $450.
• We do not charge for estimates and you are never obligated to have a repair done.
• Below we've included a percentage breakdown of the invoice costs for Pro2 repairs we have done.
• As mentioned above, with our Standard Repair Process, your camera should be repaired and ready to ship back the next business day after we receive it.
• We warranty all of our repairs for 1 year (this warranty covers the parts and proceedures that we have performed)

Pro3 MC300 Average Repair Cost:

$400.00—$699.99=20.5% of all Pro3 repairs

$700.00—$999.99=48.8% of all Pro3 repairs

$1,000.00—$1,299.99=21.3% of all Pro3 repairs

$1,300.00—$1,499.99=9.4% of all Pro3 repairs

Pro2 MC250 Average Repair Cost:

$200.00—$249.99=5.8% of all Pro2 repairs

$250.00—$349.99=38.4% of all Pro2 repairs

$350.00—$399.99=34.8% of all Pro2 repairs

$400.00—$449.99=15.3% of all Pro2 repairs

$450.00 and up=5.7% of all Pro2 repairs

Pro2L MC250L Average Repair Cost:

$250.00—$349.99=81% of all Pro2L repairs

$350.00—$399.99=14.3% of all Pro2L repairs

$400.00—$449.99=47.6% of all Pro2L repairs

$450.00 and up=4.8% of all Pro2L repairs

Pro1 MC200 Average Repair Cost:

$200.00—$249.99=6.4% of all Pro1 repairs

$250.00—$349.99=23.1% of all Pro1 repairs

$350.00—$399.99=23.1% of all Pro1 repairs

$400.00—$449.99=44.9% of all Pro1 repairs

$450.00 and up=2.6% of all Pro1 repairs

 

Please ship your Pro3 tripod mount with your camera to help us better diagnose any Unstable Errors and/or H-Drive issues. Faulty tripod mounts are often responsible for these rotational errors.

What to ship with your Pro3 camera?

• Mainly we need the camera itself, with the lens cap and placed inside the protective zipper carry pouch.
• We also suggest that you also send us the "Tripod Adapter" (aka the T-mount). Especially if you are experiencing the "Unstable" error or having issues with the camera's rotation or getting alignment errors. Faulty tripod mounts are often responsible for these rotational errors.

How to pack your Pro3 camera?

• The least expensive option is to pack your camera in the zipper pouch and wrapped with some bubblewrap (1 to 2 inches thickness is enough), inside a cardboard box. A 12in x 12in x 8in box is fine and is a fairly standard size.
• If you want to ship your camera in a hard protective case, that is fine too, but the shipping cost will be significantly higher.

What to ship with your Pro2, Pro2Lite or Pro1 camera?

Usually we just need the camera itself. If you're having issues with charging and think that your charger may be the problem, please send it too.

How to pack your Pro2, Pro2Lite or Pro1 camera?

• If you have one of the original boxes that a Matterport comes in (it usually has foam inserts in it and a plastic handle on it), that works excellent for shipping the camera in.
• Or you can use a 12 x 12 x 12 box or simialr and wrap the camera in some bubble wrap or pad it with krinkled newspaper etc..
• If you want to ship your camera in a hard protective case, that is fine too, but the shipping cost will be higher.