Appointments are required for all treatments. Every effort is made by the dental staff to see patients in a timely manner and inform patients if there is a need to change or adjust their appointment time

If you have what you believe to be a dental emergency, please contact us as soon as possible, preferably by telephone, so that we may properly assign an appointment time to handle your problem. If we are unable to see you immediately, it is because proper triage and scheduling prevents it. If we are unable to see you in a timely manner, we will refer you to a colleague, specialist, or emergency medical center.

Reminder Calls•  Because we know you are busy and our patients keep their commitments, we do not disturb you with multiple reminder calls. If we do not receive a reply through the texting service, we will attempt to contact you once, one business day prior to your appointment, at a telephone number you designate. Please be sure to give us a number where you can be reached or that has an answering machine or voicemail so that we may leave a message if you are unable to answer. If the line is busy or otherwise unavailable, we regret that we do not have enough staff to repetitively attemptto contact you. For this reason, do not rely on a reminder call fromour office staff.

time was reserved for you and your need, with a minimum of $100. (initial)

Occasionally we may ask you to reserve your appointment with a deposit toward your treatment, especially for longer appointments. This allows us to exclusively reserve your appointment time as well as helps patients spread out the expense of treatment over several visits if necessary. This deposit is fully refundable if the cancellation policy of 48 hours notice is maintained by our patients. If you fail to attend their appointment or give notice that they need to reschedule, the broken appointment fee will be assessed and some or all of the deposit will be lost, and you will need to make another deposit to make another appointment for that amount of time. If you would not like to place a deposit to reserve your appointment, we may be able to place you on a Priority List, as described below. We realize there is always a good reason for not keeping a scheduled appointment. It is not our intent to "punish" anyone for failing to come for treatment. We have found, however, that it is best to be open and honest about what is expected, SO that we may provide the highest quality dental treatment at the most reasonable cost possible. Some practices charge hidden fees or higher prices to cover lost time due to broken appointments, and some schedule more patients than are able to be treated in a day. This results in rescheduling patients, incomplete treatment, and / or excessive patient wait time. We do not resort to any of these tactics to cover our costs for broken appointment times. In return, we ask our patients to honor their commitment to an appointment scheduled. (initial) Priority List

Some patients, due to the nature of their job, health, etc., just cannot know until the last minute if they will be able to keep their appointment. If you are in this category, we maintain a list of patients that can come on short notice when time becomes available. Please advise the staff if you would like to be on this list. If you are contacted when a short-notice appointment is available, you may accept the appointment or decline. If you decline, we will try again at a later date.(initial) Multiple Appointments for Family Members Occasionally, patients request appointments to have several family members seen on the same day in concurrent or successive time slots. It is our pleasure to honor this request when possible. Please be aware, however, that for each family member that is unable to keep his or her appointment (without advance notification as noted under the Broken Appointment heading above), charges will be

assessed after the first occurrence. If broken appointments continue in a family, we reserve the right to schedule members separately or (initial) refer to another practice. Inadequate Time to Complete Treatment

At times, due to treatment complications or discovery of additional treatment needs, adequate time may not be available to complete the necessary procedures. Please be aware that every effort is made to schedule the appropriate amount of time for your needs. However, we ask for your understanding if all the treatment you require is not completed at once. Needs vary with every patient and proper care requires adequate time for each procedure. We willdo our best to address your dental needs in a timely fashion. (initial) Making Appointments for Others Occasionally, an appointment will wish to be made for a spouse, older child, elderly relative, etc. We prefer that patients make their own appointments to prevent any miscommunication regarding date, time, or treatment to be provided. We will accept these appointments, but they are subject to all the other rules and expectations of appointments made personally. Please be sure that the patient(s) for whom you are making the appointment(s) understand they must keep the commitment you are making for them. (initial)

Occasionally, an appointment will wish to be made for a spouse,older child, elderly relative, etc. We prefer that patients make theirown appointments to prevent any miscommunication regardingdate, time, or treatment to be provided. We will accept theseappointments, but they are subject to all the other rules andexpectations of appointments made personally. Please be sure thatthe patient(s) for whom you are making the appointment(s)understand they must keep the commitment you are making forthem.