GRIEVANCE RIGHTS ACKNOWLEDGMENT FORM

ARTICLE 21: GRIEVANCE PROCEDURE

A. Grievance Steps

Step 1. An employee who believes that he has been unjustly dealt with or that any provisions of this Agreement have not been properly applied or interpreted, or against whom the Company has proffered charges in writing. may present his grievance through his representative, within ten (10) days via email at envoy.twu.grievance@aa.com to the Company. The Company will forward the grievance to the designated Manager at the station to evaluate the grievance or complaint and render his decision as soon as possible but no later than ten (10) days following receipt of said grievance (the ten (10) days begin the day the employee emails the grievance). The decision will be sent to the employee's Company email address, the employee's personal email address as designated on the grievance form, the designated TWU email address listed on the grievance form, and to the Company email address (above).

Step 2. If the decision of the designated Manager is not satisfactory, the grievant may appeal through his representative within ten (10) days to the Company via email at envoy.twu.grievance@aa.com. The Company will forward the grievance to the designated Managing Director or his designee, who will render a decision as soon as possible, but no later than ten (10) days after the appeal is submitted to him. The Company's decision will be sent to the employee's Company email address, the employee's personal email address as designated on the grievance form, the designated TWU email address listed on the grievance form, and to the Company email address (above).

Step 3. If the decision of the Managing Director or his designee is not satisfactory to the employee, the grievance and the decision thereon may be appealed to the Envoy Air Inc. Boards of Adjustment as provided for in Article 22 of this Agreement; provided however said appeal is submitted within twenty (20) days of receipt of the decision rendered by the Managing Director or by his designee. Once a grievance has been docketed for System Board using a neutral arbitrator, the Managing Director or his designee and/ or Labor Relations and the Local Union President or his designee will meet in an effort to resolve the grievance prior to the selection of a neutral arbitrator.

B. Grievances involving discharge will be submitted initially to the second step of this Article. If the grievance is unresolved after such second step it may be submitted to the System Board of Adjustment.

C. All grievances processed under the procedures provided above will be via email and will be signed by the employee whose grievance it is, and all decisions on said grievance will be via email.

Acknowledgment of Grievance Rights

I, acknowledge that I have been informed of my rights under Article 21: Grievance Procedure of the Collective Bargaining Agreement. I understand that:

1. If I believe I have been unjustly dealt with, that the provisions of the Agreement have not been properly applied or interpreted, or if I have been proffered charges in writing by the Company, I have the right to file a grievance.

2. I must submit my grievance and/or present my grievance through my representative, via email within ten (10) days, including the date of the incident, to:

envoy.twu.grievance@aa.com

3. My grievance will be reviewed by a designated Manager at my station, who will issue a first step decision within ten (10) days of receipt for any contractual/discipline grievances. A second step decision will be issued within ten (10) days of receipt for any discharge/termination grievances. 

4. If I am not satisfied with the Manager’s decision, I may appeal the decision within ten (10) days of the First Step decision via email to:

grievances@twu575.org

and my grievance will be reviewed by the designated Managing Director or designee, who will issue a decision within ten (10) days of receiving the appeal.

5. If I am not satisfied with the Managing Director’s decision, I may appeal to the Envoy Air Inc. Boards of Adjustment within twenty (20) days of receiving the decision via email to:

grievances@twu575.org

6. All grievances, appeals, and decisions will be processed via email and require my acknowledgement.

7. If my grievance involves discharge, it will be submitted directly to Step 2 of the grievance process.

By signing below, I confirm that I understand my rights and the procedures for filing a grievance as outlined in the Collective Bargaining Agreement.