OVERVIEW:
As a Membership Experience Volunteer, you will play a key role in creating a welcoming and positive environment for all members and guests. This position is based at the Membership Services desk and involves greeting participants, assisting with general inquiries, and supporting front desk operations.

SPECIFIC RESPONSIBILITIES:

• Greet members and guests in a friendly and welcoming manner.
• Monitor the access point with a focus on safeguarding and child protection.
• Use the computer system to sign in members and non-members as needed.
• Respond to general inquiries and provide information about programs and services.
  
  • Assist with class bookings, share schedule information, and distribute copies of the schedules.
  • Politely ask members/guests who need assistance to wait in line when the front desk staff are busy.
• Lend out equipment such as locks and racquets, following sign-out procedures.
• Help maintain a tidy lobby and front desk area with light cleaning tasks.
• Fold towels at the front desk and stock them in the Adult Plus changerooms; may also assist with loading towels into and out of laundry machines.
• Assist with other duties as assigned by front desk staff or Leaders.

QUALIFICATIONS & REQUIREMENTS:

• Previous experience in a customer service environment is an asset.
• Strong communication skills (oral and written) in English.
• Friendly and approachable with good interpersonal skills.
• Standard First Aid with CPR-C/AED certification is an asset (not required).
• Successful completion of a Criminal Record Check is required before the start date.

COMMITMENT & APPLICATION DETAILS:

• Location: A.R. Kaufman Family YMCA – 333 Carwood Ave, Kitchener
• Hours: One 2-hour shift per week (available shifts will be indicated on the next page), for a minimum of 6 months.
• Application: Please complete this form to apply for this volunteer role.
  • Only those selected to move forward will be contacted.
  • Completing this application does not guarantee an interview or volunteer position.
  • Uploading a resume is required.

If you have any questions or concerns, please email: jon.kropf@ytr.ymca.ca

Please note that the shifts listed are the only ones currently available for this volunteer role.
If you are not available for any of these, please select "None of the above" to receive further information.

Due to the high volume of applications, only those selected to move forward will be contacted. While completing this application is an important step, it does not guarantee an interview.

Thank you for your interest in volunteering with us!

At this time, we are only moving forward with candidates who are available for the current shift options listed.

We encourage you to visit our Join Our Team web page to explore the latest job and volunteer opportunities. You're also welcome to return to this form in the future, as new shifts may become available.

What to Expect Next in the Volunteer Recruitment Process

Thank you for selecting a shift time and expressing interest in becoming a Membership Volunteer! The recruitment and onboarding process includes several important steps to ensure a safe and supportive environment for everyone:

Interview: If selected to move forward, your first step will be an interview with a YMCA Leader.

Reference Checks: If the interview is successful, you’ll be asked to provide three professional references. These should be individuals who have supervised you in a work or volunteer setting. Teachers or coaches may also be acceptable.

Background Check: Once your references are received, you’ll be asked to request a Criminal Record Check from the Waterloo Region Police.

Acknowledgment of YMCA Policies: You’ll be required to read and acknowledge the YMCA of Three Rivers' policies and procedures.

Mandatory AODA Training: You’ll need to complete a free online Accessibility for Ontarians with Disabilities Act (AODA) training. It takes approximately one hour.

Safeguarding Children & Youth Training: You must complete an online YMCA Safeguarding training, which takes approximately 1-2 hours. This e-learning course reviews best practices for Safeguarding Children & Youth.

Volunteers are expected to commit to at least one two-hour shift per week for a minimum of six months.

We understand that occasional absences may occur due to personal commitments or illness. Whenever possible, these should be communicated in advance.
Please note that frequent or uncommunicated absences may result in the termination of the volunteer position.

Note: Certification in First Aid is NOT required for volunteers, however, if you are certified then it is helpful for assisting staff with first aid or emergencies.