Patient Rights and Responsibilities
Patient Rights
At Rainbow Kids Urgent Care, we respect your rights as a patient and are committed to providing quality healthcare in a respectful and compassionate manner.
As a patient, you have the right to:
Access to Care – Receive medical care regardless of race, gender, age, national origin, disability, or financial status.
Respect and Dignity – Be treated with dignity, respect, and consideration in a safe and supportive environment.
Privacy and Confidentiality – Have your medical records and personal health information kept confidential in accordance with HIPAA regulations.
Informed Consent – Be fully informed about your diagnosis, treatment options, risks, and alternatives before consenting to any treatment.
Refusal of Treatment – Decline treatment, to the extent permitted by law, and be informed of the medical consequences of such decisions.
Access to Medical Records – Request and obtain a copy of your medical records, subject to applicable legal restrictions and policies.
Participation in Care – Be involved in decisions regarding your healthcare and treatment plans.
Emergency Care – Receive emergency care when needed without unnecessary delays.
Second Opinion – Request a second opinion regarding your treatment and diagnosis.
Complaints and Grievances – Express concerns about the care received and file a complaint without fear of retaliation.
Patient Responsibilities
To ensure a positive healthcare experience for all, patients and their families also have responsibilities, including:
Providing Accurate Information – Give complete and accurate health information, including medical history, medications, and allergies.
Following Treatment Plans – Adhere to the prescribed treatment and follow the recommendations of healthcare providers.
Respecting Healthcare Staff – Treat all healthcare providers, staff, and other patients with courtesy and respect.
Keeping Appointments – Arrive on time for scheduled appointments and notify the clinic if you need to reschedule.
Understanding Your Care – Ask questions if you do not understand your diagnosis, treatment, or instructions.
Financial Responsibility – Provide accurate insurance information and fulfill financial obligations related to your care.
Observing Clinic Policies – Follow all clinic policies, including infection control and safety procedures.
Authorization for Treatment
I hereby authorize the healthcare providers at Rainbow Kids Urgent Care to provide medical evaluation and treatment to the above-named patient. I understand that treatment may include, but is not limited to, diagnostic tests, laboratory tests, imaging studies, medical procedures, and medication administration as deemed necessary by the provider.
Consent for Minors
If the patient is under 18 years of age, I affirm that I am the parent or legal guardian authorized to consent to medical treatment on their behalf. I understand that in case of an emergency, the healthcare providers will act in the best interest of my child if I am unable to be reached.
I have read, understood and agree to follow the above policies. I have had the opportunity to ask Rainbow Kids Urgent Care staff for help with understanding each policy. I give consent for Rainbow Kids Urgent Care staff to evaluate, treat and render services to my child or the child listed under my care.