Northern Ireland Power check website

Northern Ireland Power check website
About this survey

This survey aims to gather insights to help shape the requirements for a new Northern Ireland Power check website. The new platform will allow you to check the power status of your home, as well as that of your friends and family. The next few questions will ask you about the existing Northern Ireland power check service provided by Northern Ireland Electricity Networks (NIE)

Are you aware of the NIE power check website?*

Yes, I use itYes, but I don't use itNo

How useful do you find each of the following features of the NIE power check service? Please drag and drop each feature onto a scale from 1 to 6, where 1 means 'Very useful' and 6 means 'Not at all useful'

From experience using the NIE power check website, how easy did you find using the interactive map on a mobile device?*

Very easySomewhat easyNeutralSomewhat difficultVery difficultI have never used NIE Powercheck on a mobile device

From experience using the NIE power check website, how easy did you find using the interactive map on a desktop device?*

Very easySomewhat easyNeutralSomewhat difficultVery difficultI have never used NIE Powercheck on a desktop device

Why don't you use the NIE power check website? (Multiple choice)*

I don't find it usefulI didn't know what it could doThe map/interface is hard to useI prefer to get information another way (e.g. social media, friends and family)I forget it existsOther

Website Features

The next few questions will help create features you want, to keep you informed and supported during outages.

In your opinion, how important is an interactive map for exploring outages and related posts?*

Must have (basic expectation)Nice to have (would be a bonus)Not importantI would dislike this featureI don't understand this feature

During Storm Éowyn, were you aware of any services offered by local businesses? (e.g. Offering phone/power bank charging, hot showers, workspaces)*

YesNo

How did you find out about these services?*

Social mediaNews websiteTVWord of mouthOther

During a major power outage, how helpful would you find it if the website displayed information about businesses offering special services?*

Must have (basic expectation)Nice to have (would be a bonus)Not importantI would dislike this featureI don't understand this feature

Would you find the website displaying dangers useful? (e.g. fallen electrical poles, exposed wires)*

Must have (basic expectation)Nice to have (would be a bonus)Not importantI would dislike this featureI don't understand this feature

What method would you prefer to use for signing in or creating an account?*

EmailFacebookApple IDGoogleOther

Would you find it helpful to receive notifications about power outages that you have signed up for? (This feature lets you receive notifications for any address, keeping you informed about power outages affecting friends and family.)*

Must have (basic expectation)Nice to have (would be a bonus)Not importantI would dislike this featureI don't understand this feature

What options would you find useful for receiving updates? (Multiple choice)*

SMS (text messaging)EmailPush notificationsOther

Do you believe that receiving outage updates at 30-minute intervals is sufficient for timely awareness of new outages?*

YesNo
This affects the feature that sends notifications when the power status of an address changes. Since the system can only update every 30 minutes, you will only receive a notification at the end of the 30-minute interval. This means there may be a delay in receiving updates on new outages.

A notification would only be sent if the system identifies that the status has changed.

Since the 30-minute update interval cannot be changed, what other features or improvements would help make this website more useful for you? (this can be left empty)

What search filters or parameters would be most helpful when browsing a list of outages?*

PostcodeStreet nameTownCountyOther

Are there any specific features you would like to see on the website? (this can be left empty)
Should be Empty:

About this survey