ETS LG Warranty Part Request Form

LG Warranty Part Request Form
Please complete this form to request a replacement part under warranty. ETS will use the information to verify coverage and submit a claim to LG.

A warranty PO is required to submit this form. That PO will be invoiced if:
- Freight charges apply, including ground or expedited shipping
- The defective part is not returned to LG within 30 days of return authorization (if parts are requested to be returned by LG)
- The returned part is deemed non-warrantable upon inspection by LG
For warranty part requests for units not purchased through Energy Transfer Solutions, Klima New Jersey, Engineered Building Systems, or its affiliates, the following administrative fees will apply.
- $100 administrative fee per line item for accounts with established net 30 payment terms.
- $150 administrative fee per line item for all other requestors.
If you don’t have a net-30 account, a pre-payment link will be emailed to you shortly to authorize shipment.

Note: This form is for warranty parts for LG units only. For LG accessories (thermostats, AC Smart, ACP, MultiSITE, etc.), please email warranty@etshvac.com.
LG Warranty Requirement: A case number from LG Tech Support is required to submit a warranty part request.

Need a case number? Call LG Tech Support at 888-346-1923 and follow the prompts for the system type (DFS, VRF, Other). LG will review the troubleshooting steps, run diagnostics, and assign a case number at the end of the call.
What best describes the company you work for?
Your Name

First NameLast Name
Your Company
The company you work for
Your Email
This email will be used to send updates on the replacement part, defective part return, warranty status.
Your Phone #
Best number to reach you if we have questions about your request?Format: (000) 000-0000.

Job or Project Name
Example: Embassy Suites KOP
Job Site/Project Location

Details on the location of the LG unit
Owner Business Name
If same as the job name, you can leave blank.
Building Owner Address (Job Site Address)

Street Address

Street Address 2 (Optional)

CityState

Zip Code
Is your company's address the same as the job site address above?

Your Company's Information
Your Company Name
Example: John's Mechanical
Company Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Unit & System Information

Please provide information on the unit and overall system type.
Type of system:

Other
Unit Model #
Example: ARUM072BTE5
Unit Serial #
Example: 308KCQW0A596
Unit Tag and/or Floor #
Example: FC-1, Room 355, 3rd Floor East
Unit Installation Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearApproximate Date
Unit Startup Date

MonthDayYear
2 digit month, 2 digit day, 4 digit yearApproximate Date
Select the commissioning or registration status of the unit/system

Replacement Part Details

Case Numbers:

To file a claim, LG requires notes in their call system from a conversation between the on-site technician and LG Tech Support. These notes must detail the troubleshooting steps used to confirm the part is defective.

To get notes entered, call 888-346-1923 and follow the prompts for the type of system you're working on. After diagnostics, LG will issue a case number - this is what we need to submit with the claim.

For approval, LG’s warranty team must be able to review Tech Support’s notes on the completed troubleshooting.

LG Tech Support Case #
Example: TX00387687
To determine the diagnostics required, please specify the Unit Sub-Category

Other
Date Issue Identified

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate must be within 30 days of making this warranty request
Error Code
Example: CH-21
Which LG defect code best applies?
Which LG repair code best applies?
Part(s) Needed
Example: Motor and blower wheel
If known, Part Number(s) or Location Number(s) Needed
Example: EBR621510864 or 278114D
Describe the symptoms and diagnostic steps taken to confirm the part is defective.
This will be submitted to LG. Tip: The more detail provided, the faster we tend to see claims move through the approval process.
Info on Leaks

Note: If there is a leak, LG requires a video be attached to approve the claim.
Attach Photos/Videos (if needed)

Example: Unit tags, photos of part needed, photos of damage, video of leak test, etc. Attach any necessary photos or videos. If any file is over 10MB, or you have more than 4 files to attach, please email them to warranty@etshvac.com.
Cancelof

If applicable, amp draw on compressor startup

Part Delivery

Tell us where you'd like us to ship the replacement part(s).
Shipping method (Note: expedited shipping will incur a cost)
Note on compressor shipping: Compressors will ship LTL via a large semi-truck. Many residential addresses cannot accomodate LTL shipments. Please keep that in mind when entering a shipping address.
Ship To Company Name
Or Name if shipping to a residential address
Attention/Tag Shipment With (optional)
If you leave this blank, we will ship to the delivery contact's attention.
Ship To Address

Street Address

Street Address Line 2 (if applicable)

CityState

Zip Code
Delivery Contact Name
Delivery Contact Phone Number
For LTL part/compressor shipments, FedEx Freight will call this number to schedule delivery.Format: (000) 000-0000.

Authorization Acknowledgment
By signing below, I authorize Energy Transfer Solutions to invoice my company under the warranty PO listed below if:
- Freight charges apply, including ground or expedited shipping
- The defective part is not returned to LG within 30 days of return authorization (if parts are requested to be returned by LG)
- The returned part is deemed non-warrantable upon inspection by LG
For warranty part requests for units not purchased through Energy Transfer Solutions, Klima New Jersey, Engineered Building Systems, or its affiliates, I authorize the following administrative fees:
- $100 administrative fee per line item for accounts with established net 30 payment terms
  $150 administrative fee per line item for all other requestors
If you don’t have a net-30 account, a pre-payment link will be emailed to you shortly to authorize shipment.
Warranty PO #
Required to proceed. Paying with a credit card? Type in "credit card".
Date of Acceptance

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Type Name

First NameLast Name
Signature
Is there anything else that you'd like to note prior to submitting this form?
Alerting:
Should be Empty:

LG Warranty Part Request Form

Job Site/Project Location

Your Company's Information

Unit & System Information

Replacement Part Details

Case Numbers:

Info on Leaks

Part Delivery

Authorization Acknowledgment