Thank you for choosing Grassi Retina MD SC for Expert Medical Retina Care. We are committed to providing the highest quality retina care available anywhere. In order to

accomplish this goal, we have put in place a Financial Policy that allows us to care for you while meeting our financial obligations.

Please read this policy and ask us any questions you may have and then sign in the space provided. A copy will be provided to you upon request.

• Insurance. We are contracted with most insurance plans. If we are contracted with your insurance, we will submit claims for you as a courtesy and wait to accept their payment. You will only be responsible after we determine what your insurance assigns to you as coinsurance/deductible/patient responsibility. If we are not contracted with your insurance, we will do our best to communicate this to you before your visit and payment in full will be expected at each visit. If you are seeing us out of network or your insurance is inactive, payment in full for each visit is required. Knowing your insurance benefits is your responsibility. Please contact your insurance company prior to your appointments with any questions you may have regarding your coverage. Please be sure to specify that you are seeing “Dr. Michael Grassi in his Naperville office” to ensure that you have coverage at this location.
  
• Co-payments and deductibles. All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients is a violation of our contract with your insurance company. Please help us in honoring your contract with your insurance by paying your co-payment at each visit.
  
• PLEASE INITIAL
  ○ Credit Card on File:
  This does not apply ONLY IF you have regular Medicare Part B (not Part C, not
  Disability) with a secondary that has no deductible/coinsurance/copay

• Grassi Retina requires that you keep a credit card on file with our office to pay any balance due after insurance has paid its portion of your bill. We will send you an invoice and wait 30 days for payment. If payment is not received after 60 days, we reserve the right to charge your credit card for the balance due.

• Nonpayment. If your credit card on file is declined and your account is over 60 days past due, you will be dismissed from our practice and your account will go into Collections.
• Proof of insurance. All patients must complete the patient registration process prior to their appointment. If you fail to provide us with the correct insurance information, your appointment will be canceled and rescheduled for when your insurance information has been entered and verified. Patients must understand their own insurance policies including deductibles and coinsurances and copayments. While we are happy to assist you, we cannot quote you your insurance benefits. If you have any questions about your coverage, you should call your insurance company.
• Claims submission. We will submit your claims to your insurance company for you as a courtesy and assist you in any way we reasonably can to have your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that you will be responsible for the balance of your claim. Your insurance benefit is a contract between you and your insurance company; we are not party to that contract.
• Insurance coverage changes and Coordination of Benefits. If your insurance changes or asks you to coordinate your benefits, please notify us as soon as possible before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If your insurance company does not pay your claim in 45 days due to “inactive” coverage or lack of coordination of benefits or you did not pay your premiums to keep your insurance active, the balance will automatically be billed to you.
• PLEASE INITIAL:

• No Show/Same Day Canceled/Missed appointments. Our policy is to charge $50 for missed appointments that are not canceled within 48 hours of your appointment time. This is because our staff has already been scheduled and all materials have been prepared for your specific appointment. Less than 48 hours notice does not allow us enough time to schedule another patient into your reserved spot. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your scheduled appointment. Of course, last minute issues arise that cannot be avoided. The $50 no show fee will be considered on a case by case basis.

• Billing Questions: If you have any questions about your medical bill, please first review your Explanation of Benefits (EOB) that your insurance company has mailed you or is available on your insurance website and then contact us at 630.995.3465 and ask for the Billing Manager. We are happy to review your statement with you and make sure that it is accurate. Please be advised that medical bills that were billed correctly and have accurate “patient responsibility” balances as determined by your insurance company are not negotiable at our office.

Our practice is committed to providing the best treatment to our patients. Having a payment policy in place helps us to run our practice at peak efficiency while delivering expert care to our patients.

Thank you for understanding our Patient Financial Policy. Please let us know if you have any questions or concerns. Please return this signed payment policy to the office at your earliest convenience.