Whether you're managing your energy account with 'my insite', using our website, or reaching out to our Customer Service team, we want to ensure you have the best possible experience. Your feedback is essential in helping us continually improve our services.

Our customer portal, ‘my insite' (my.insite-energy.co.uk), makes it easy to manage your energy account online. You can check your current balance, make payments, view your payment history and annual account statements, update your contact details, and reach out to us when needed. If you're a PAYG resident, you can set-up automatic top-ups, while credit billed residents can submit meter reads and arrange Direct Debits for hassle-free payments.

Your heating & hot water are supplied through a heat network, with different organisations responsible for certain parts of the service.

• Your heat supplier supplies the heating & hot water to your building. This is typically a management agent, housing association or local authority. If there is a problem with the supply, this is usually managed by your heat supplier. Find their details here.
• Insite Energy manage the metering & billing of your heat network. This includes processing your payments and top-ups, issuing annual account statements, and providing account support on behalf of your heat supplier. In some instances we may also be your ESCo Manager acting as the heat supplier.
• ‘my insite’ is the web-app you use to manage your heating & hot water or cooling account. View your balance, make payments and top-ups, and more via ‘my insite’.

Examples of what your heat interface unit (HIU) may look like.