The Ticket Staff role is primarily responsible for:

• Welcoming and guiding patrons into and out of the venue
• Scanning patron tickets
• Setting up and breaking down equipment in their assigned areas

Organizational Profile
Founded in 1938, Stern Grove Festival is an admission-free summer performing arts festival in San Francisco. Now entering its 88th season, the Festival draws over 100,000 people during its ten-week series of world class performances in the outdoor setting of Sigmund Stern Grove. Past seasons have included performing artists from around the world, including The Flaming Lips, Bob Moses, Chaka Khan, San Francisco Symphony, Kool & the Gang, Los Lobos, Smokey Robinson, Ziggy Marley, Carlos Santana, Allen Stone, and Janelle Monae.

As a cultural cornerstone of the Bay Area, Stern Grove Festival remains committed to making music accessible to all while celebrating artistic excellence and community connection. We strongly encourage applications from individuals of all backgrounds, identities, and experiences.
 
Position Description
Stern Grove Festival Ticket Staff will assist with ticket scanning activities and services during patron arrival and entry with a goal of creating a positive experience for all audience members. The primary location of their work is at the Entrances of the venue. Ticket Staff will assist on-site operational needs including general admission, shuttle, and VIP patron processing area set-up and strike, crowd management and control, response to patron requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. Ticket Staff may be re-deployed to a new position on the Perimeter, Safety, or House teams as and if needed, usually in the form of egress monitoring along pedestrian + vehicle routes.

Availability and Commitment

• Must be available every Sunday: May 18, 2025 - August 17, 2025 (except Memorial Day Weekend)
• Must be available Saturday August 16th
• Employees will average 8 hours per week

Stern Grove Festival encourages everyone to apply and hiring priority goes to qualified individuals who can work all or most of the required dates

Ticket Staff can expect a schedule of between 6 and 10 hours each weekend, averaging eight hours per week over the course of the Season. There are additional hours available for pre-season build days and each Saturday toward equipment set-up (scheduling dependent on interest and availability).

Reporting Relationships
Ticket Staff are part of the Operations Department on the Ticket Team. Ticket Staff report directly to their Ticket Leader. In addition, Ticket Staff work closely with the Ticket Manager, Assistant Ticket Manager, Perimeter, Safety, and House Teams, Security and Medical teams, and other SGFA Staff.

General Duties

• Attend pre-season orientations and Concert Dry Run to learn about the organization's culture, understand the Operations Staff role in producing the Festival, get hands-on experience with equipment, and participate in venue safety drills.
• Assist in the set-up and breakdown of equipment, including tents, tables, barricades, lanes, and signage.
• Use scanning systems and equipment to grant patrons entry into the venue.
• Assist in troubleshooting ticketing issues and working towards resolution, escalating to Ticket Leaders as appropriate.
• Assist in facilitating on-site guest registration as-available.
• Provide directions to venue amenities such as Guest Check-In, Shuttle, Entrance
• Gates, bathrooms, concessions, water, the medical tent, and general orientation.
• Attend on-site staff meetings and execute tasks under the direction of Ticket Manager and Leaders.

Essential Functions/Assigned Roles

• Ticket Scanner
• Guest Check-In
• Crowd Management
• Pedestrian Egress Monitoring

Personal Characteristics

• Capability and comfort using smart electronic devices (tablet, smartphone) is a must.
• Excellent communication skills and collaborative work ethic.
• Capability and comfort being in large crowds of people.
• Possess the capacity to handle stressful situations with diplomacy and tact.
• Able to work efficiently in an organized and detailed fashion.
• Ability to adhere to SGFA policies, protocols and procedures.
• Able to maintain self-assurance and control during the concert day.
• Understanding of your own personal limits and ability to articulate those limits to your supervisor.
• Have a great sense of humor and maintain dedication to the SGFA mission.
• Experience is not required but a good attitude, organizational skills and excellent work ethic is a must.

Physical Requirements

• Able to lift/carry 50lbs
• Able to experience periods of extended standing.
• Able to walk and climb considerable distances, including inclines/declines during the course of a work day.
• Able to grasp, lift, carry, push and pull heavy objects such as barricades, tables, tents.
• Able to stoop, crouch and kneel while placing signage throughout the Grove.
• The ability to listen and speak is required. In a typical work day the employee will be interacting with large groups of people and they must be able to hear and clearly express their ideas with spoken words.

If you meet some of the qualifications but not all, we encourage you to apply. We believe diverse experiences and perspectives strengthen our organization.

Work Environment / Physical Demands
The work environment characteristics and the physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk and hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
The noise level in the work environment is usually moderate. Occasionally sound levels may exceed 100 db. All efforts will be made to protect employee’s hearing.
 
The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.

Locations

1. Sigmund Stern Grove, 19th Avenue and Sloat Boulevard, San Francisco
2. Video conference for Orientation

Compensation
Starting at $20 and commensurate with experience.
 
Email
If you have any questions, please email jobs@sterngrove.org

EEO Statement
SGFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, SGFA complies with applicable state and local laws governing non-discrimination in employment.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.  SGFA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.