First Contact Resolution (FCR)
Measures the percentage of customer inquiries or issues resolved on the first interaction, without requiring a follow-up.
Number of Issues Resolved on First Contact
Total Number of Issues
Percentage of Issues Resolved on First Contact
Company Name
*
Name
*
First Name
Last Name
Email
*
Your results will be displayed above after you accept the terms and conditions.
Get a Copy of My Score
Should be Empty: