Customer Satisfaction Survey (CSAT)
A CSAT (Customer Satisfaction) score is a metric used to measure how satisfied customers are with a company’s product, service, or experience.
Overall Satisfaction
How satisfied are you with our product/service overall?
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Unsatisfied
1 - Very Unsatisfied
Customer Support Rating
How satisfied were you with the support you received today?
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Unsatisfied
1 - Very Unsatisfied
Product/Service Quality
How satisfied are you with the quality of the product/service you received?
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Unsatisfied
1 - Very Unsatisfied
Ease of Use
How easy was it to use or interact with our product/service?
5 - Very Easy
4 - Easy
3 - Neutral
2 - Difficult
1 - Very Difficult
Value for Money
Do you feel our product/service provides good value for the money you spent?
5 - Excellent Value
4 - Good Value
3 - Neutral
2 - Poor Value
1 - Very Poor Value
Likelihood to Recommend
How likely are you to recommend our product/service to others?
Please Select
10 (Extremely Likely)
9
8
7
6
5
4
3
2
1
0 (Not Likely)
Future Intent
How likely are you to continue using our product/service?
5 - Very Likely
4 - Likely
3 - Neutral
2 - Unlikely
1 - Very Unlikely
Open Feedback
Do you have any suggestions for how we can improve our product/service?
Optional Contact Information
Name
First Name
Last Name
Email
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